Wondering how to achieve Telstra nuisance calls block? Keep reading further into the guide!
Managing nuisance calls addressed towards a Telstra number is possible with multiple methods, including setting up call forwarding or blocking the nuisance caller.
We will review each of the possible methods to reflect nuisance callers from your number and block all the scammers.
Let’s learn more about nuisance calls and how to manage them!
Are Nuisance Calls Manageable?
Your mobile device’s functions and most service providers nowadays have implemented many functionalities and systems against nuisance calls.
Besides blocking the caller, you can simply set up call forwarding on Telstra or activate the Telstra Guardian on the home phone device.
Nuisance calls typically target home phones, so you would rarely have to deal with scammers or “hackers” calling your mobile.
Telstra offers excellent solutions against ongoing harassment for known or unknown callers consistently bothering you or your family on the home number.
How to Distinguish a Nuisance Caller?
While there’s no particular way to determine if a number calling the home phone has malicious intentions, you must always, at all costs, avoid providing them with any personal information.
Be aware that the most forward request a scammer will have is to potentially ask for your name, address or information about other relatives.
If you are unsure who this person is, do NOT provide any information at all, and if you’re hesitant, ask for the caller’s name and reasoning.
Tip: Ask for details that they wouldn’t know!
Telstra Nuisance Calls Block – Best Working Methods
Tip: We recommend attempting to block nuisance calls with each of the methods!
Method #1 Block the Caller Via Phone
You can easily block both known and unknown callers contacting your Telstra number through your iOS or Android device settings.
This is the quickest and most efficient method to block a particular nuisance caller, but if you’re getting ‘spammed’, consider contacting Telstra directly!
By using your mobile’s settings, you’re not only reflecting nuisance calls with malicious intents for this device only, but the blocked number will be unable to reach the Telstra SIM.
Reminder: To have contact with the caller you’ve blocked through the SIM card, you must utilise an “Unblock.”
How to Block Known/Unknown Callers on iOS?
- Tap on the “Phone” icon in the bottom left corner.
- Press on the “Recents” button at the very bottom.
- Tap the “i” symbol next to your nuisance caller.
- Scroll to the bottom of the caller’s “info page.”
- Next, press on the blue “Block this caller” button.
Note: Upon dialling your number, the nuisance caller will automatically hang up!
How to Block Known/Unknown Callers on Android?
- Launch the “Phone” app on your Android device.
- Tap on “Recents” and locate the nuisance caller.
- After that, tap the caller and tap on the “Info” icon.
- Tap on the “Block” icon at the bottom of the page.
- Finally, select “Block” on the “Block number” tile.
Note: The nuisance caller will be unable to reach your Telstra SIM card at all.
How to Block Nuisance Calls On Your Work Phone?
If your business is consistently dealing with “cold” or nuisance calls, you should consider checking in with your phone system provider or the IT service desk.
In addition, consider implementing SIP Connect and ISDN technology to boost your system’s security further.
Tip: Consult with your business's IT department for further steps!
Method #2 Set Up Call Forwarding (nbn Home)
If you’re still wondering how to block nuisance calls on Telstra, another clever method you try is activating and setting up Telstra’s automatic call-forwarding function.
This allows your nbn home phone to automatically forward calls sent towards your home phone to another number.
This is specifically useful against nuisance calls, as the system will automatically forward the harasser to prevent him from disturbing you directly.
With call forwarding, you can use any number, even a mobile, so you can redirect incoming calls quickly and prevent harassment.
How to Set Up Call Forwarding On Telstra?
- Launch the My Telstra app on your mobile Android or iOS device.
- Go to the nbn home and select the home phone service section.
- Next, scroll down to the “Features” pane and press on “Manage.”
- Press on the “Call Forwarding” button at the bottom of the page.
- Provide value for all settings under the “Call Forwarding” section.
You can assign at what frequency the call forwarding feature works and forward your calls as well as assign the desired number for forwarding.
Once you’re done with assigning the necessary settings, press the “SAVE” button at the bottom for the changes to take effect.
Note: Make sure you have the latest version of the My Telstra app installed!
Method #3 Set Up Call Number Display (Home Phones)
Another method to handle Telstra scam calls towards the home phone is to set up a Call Number Display (CND).
The feature allows you to display the exact number who’s calling your number and it helps you choose whether to answer the call or not.
The feature uses advanced recognition technology to scan whether the call is sent by someone with malicious intent and is available on many home phones available at Telstra.
How to Set Up “CND” For Telstra Home Phone?
To set up the feature available for a home phone, you can either visit your plan settings through the My Telstra app or contact Telstra customer support directly.
How to Activate “CND” Via My Telstra App?
- Open the My Telstra app on your mobile Android or iOS device.
- Sign in to your user account and select your plan from below.
- Select “Manage” and scroll down to privacy settings on the list.
- Search the list for “Call Number Display” and set up the feature.
How to Activate “CND” Via Telstra Support?
To request an activation of Call Number Display for your landline number, contact the Telstra Customer Support number at 13 22 00 and speak with a representative for security means.
Note: The activation of the feature may take up to 2–3 hours!
Method #4 Order the Telstra Call Guardian (Home Phones)
In case you’re still getting Telstra scam calls, you should buy and set up the Call Guardian phone offered by Telstra and forget about all of your worries about nuisance and scam calls!
The Call Guardian home phone will block 100% of your nuisance calls using an award-winning Qlatel blocking technology.
The phone comes at an approachable price and filters all incoming calls based on the user’s request to accept or reject the caller.
Where to Buy the Telstra Call Guardian?
You can order the Telstra Call Guardian at Telstra’s Accessories online page and browse through 3 different generations of Call Guardian.
The home phone also comes with other great benefits, such as end-to-end encryption, quick responsiveness and a charging stand.
Tip: Consult with Telstra’s customer care team for Call Guardian guidance and support!
Method #5 Seek Personal Help From Telstra
In the case of psychological abuse over your mobile number and constant calls from random and unknown mobile numbers, you should contact Telstra for personalised assistance.
Since basic measures did not work well, a Telstra operator will manually handle the nuisance calling.
Note: You can converse with a Telstra agent during working hours at 00 44 800 856 0000.
How to Chat With Telstra Customer Support?
If the traditional method of calling does not work for you by any means, you can also reach Telstra through the My Telstra app, available for iOS and Android.
So, sign into your account and go to “Get Help” → “Get in Touch.” Describe your issue with 140 characters or less.
Once you’ve designed the message, press on “Send” and you should receive feedback within 1-3 business days at the email address associated with your Telstra registration.
Notice: You cannot request direct messaging with an agent through the Telstra app.
An easy way for Telstra nuisance calls block is to use the “Block Caller” function on your mobile or set up Telstra’s “Call Guardian.”
If you are still facing issues, set up automatic call forwarding or seek direct help from Telstra Support.
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