If you ever find your TCL Roku TV not connecting to WiFi, don’t immediately jump to the conclusion that the unit is broken.
Oftentimes, there are certain troubleshooting steps that you can perform to try to resolve this dilemma.
In this guide, we’ll give you the complete step-by-step instructions of the steps you can take to fix it!
If your Roku TCL TV unit is having difficulties connecting to WiFi, power cycle or restart your modem/gateway or router and your Roku TV. Then, try to link up an Ethernet cable directly to the television to check if the firmware is updated. Perform a hard reset of the TV.
Before delving deeply into this process, let us first find out the common reasons why your device is not able to connect to your WiFI easily.
There’s a myriad of reasons as to why your television is not successfully able to connect to your home network.
The most common of these include:
- Internet network problems
- Firmware/software of the TV is outdated
- Incorrect password
- Overloaded system
So, if your Roku TV is not automatically connecting to WiFi or even if you’re unable to do it manually, how do you fix it? What are the steps to take to get rid of this dilemma right away?
Unlike other tutorials you’ll find online, this guide will be complete! We won’t just tell you to do a power cycle or a reboot of your system!
The first step in determining what the problem is would be by performing a reboot or a power cycle of the modem/gateway.
By doing this, you’ll be able to distinguish if the problem is with the television or the internet connection. To power cycle your network, follow these steps:
- Go to your router or modem/gateway and locate the power cord.
- While powered on, unplug the device from power.
- Wait for 15 to 30 seconds.
- Plug the device back in again.
The next step is to perform a reboot or a power cycle of your TCL Roku TV. To do this, you simply have to unplug the television from power.
Wait it out for 30 seconds to a full minute before plugging it again.
NOTE: Powering it off will not be enough; you need to completely drain power from the TV by unplugging it from the main power source.
Many people don’t consider this, but it’s actually part of the culprits of why your Roku television isn’t detecting an internet connection.
For this step, check the name or the SSID and ensure you’re connecting to the right network. Moreover, double-check the password you’re inputting.
NOTE: The system is case-sensitive, so the capitalizations will matter.
Having an incorrectly set date and time on your television is not only annoying, but it could also be the cause of some problems about connectivity, too.
While most versions of the TCL television have the automatic date and time setting feature, here’s the process of how you can manually set it by yourself.
- On your controller, press [HOME] and proceed to the main menu screen.
- Using the remote’s arrow buttons, navigate to Settings.
- After that, go to Device Preferences and hit OK on your remote.
- Navigate and scroll to the option that says Date & Time.
- Set the Date & Time and make sure that it’s accurate.
NOTE: If the TV you have has the Set Date & Time Automatically function, click on it.
After that, proceed to check the current version of the Roku TV’s firmware or software.
This has reportedly been one of the primary culprits of televisions being unable to connect to wireless networks.
Follow these easy and simple steps to be able to check and update the firmware or the software version of your TV:
- Press [HOME] on your controller and navigate to Settings.
- From there, select System > System Update.
- On the top-right or bottom-right part of your screen, and then select Check Now.
- That functionality will let you know if your current software version is outdated.
- Hit on Update Now if there’s an update available.
After that, you’ll just have to wait for the update to finish and commence.
The wireless capability of the television might be the one at fault. Therefore, it will be worth trying it via a wired connection.
In case you’re wondering, yes, all TCL Roku TVs have an Ethernet port. You’ll see it at the back of the unit, which will usually be above all the HDMI ports available.
From your modem/gateway or router, connect an Ethernet port directly to the TV.
To configure this setting on your TV:
- Press [HOME] on your remote control and navigate to Settings.
- Scroll right or left to navigate to the Network.
- Highlight the Wired (Ethernet) option.
- Wait for the TV to verify this setup.
From there, you can do all of the things you’re unable to do because of its inability to connect to WiFi like updating the software/firmware, among others.
Lastly, perform a factory reset of your TCL TV to get a fresh start from it. Follow these steps to successfully reset it:
- Navigate to the main screen of your TV by pressing [HOME].
- Then, access Settings > System > Advanced System Settings.
- Scroll to the right until you highlight Factory Reset.
- Click on it and wait for the TV to reset.
After doing this, try connecting your television to the internet again and you should be fine!
A lot of Roku users reported that after they’ve done this process, they were able to connect their TVs seamlessly!
If your TCL Roku TV is not connecting to WiFi without a remote, try to use the Roku app instead. The app has all the functions and buttons of the regular remote, so you don’t need to worry about using it.
If your TCL Roku TV fails to connect to a WiFi network, try restarting the gateway/modem first. Then, proceed to reboot your TV. Double-check the time and date that’s on the television, and ensure that the software is up-to-date.
Factory reset your TV if necessary.
Should the problem still be persistent even after you’ve done the process, the next best thing to do is to contact Roku’s customer support team.
Tell them about the problem and also, let them know about all the troubleshooting steps you’ve done.
This will give them an approach that would be better, more accurate, and more effective.
Many people still aren’t convinced that when their TCL Roku TV is not connecting to WiFi, it’s not always a problem with the TV.
With our guide, you won’t be lost in solving this particular dilemma!
Unlike other guides online, this tutorial will be easy to understand even if you’re not tech-savvy, you’ll easily be able to understand it!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.