If you’re experiencing TCL black screen with sound, in this post we are going to show you how to troubleshoot just that.
We have gathered all the valuable information from the internet and summarized it for you in several simple methods that are proven to work.
We have also included helpful recommendations and tips to help you throughout the post.
Before everything else, we recommend waiting until it’s dark, so you can use a flashlight to shine on the black screen (TCL TV has to be ON). If you are able to see any dark shapes and figures, that means that your TV backlight does NOT work. If this is the case, then you need to replace the LCD strips inside the panel or purchase a new power board.
However, if your TCL Roku TV screen is absolutely back even when you’re shining a light on it, then you’re having an issue that does not deserve your worrying.
It is probably a glitch or bug that we are going to address a little later in the article.
Important: We assume that you can control your TV, but you don’t see anything.
Keep reading and we will let you know how to navigate through the menu with the black screen issue.
Before we jump right into our troubleshooting methods, let’s get a better understanding of the issue.
If your sound is working but the screen is black, there are only two possible causes.
It is either a software glitch that is easily resolvable or as we already mentioned, there could be a malfunction with the hardware.
If you are still here, we assume that you’re not able to see any figures or shapes when shining a light on your TV screen, and here are some possible causes:
1. Bad Input
If you are using a console, or some device with either (HDMI or AV inputs), the issue could be coming from the device itself.
We recommend checking your console/device on another TV and another input cable, to ensure that everything is fine and tighten the circle down to your TV.
2. Temporary Glitch
It is highly possible that your TCL TV is experiencing a severe glitch that may cause your display to remain black.
We recommend performing a simple restart that we are going to describe in a moment.
3. Software OS Issue
While it is highly unlikely, it is possible for your TCL TV to have outdated firmware or a general problem.
You can troubleshoot this by performing an update and restoring the TCL TV to its factory default settings.
If you are wondering how to troubleshoot the TCL TV black screen with sound, when the screen is black.
Well, we got you covered, and we are going to explain how to interact with your TV even when you don’t see what is going on.
It is pretty easy. By pressing the mechanical wheel button on your TCL TV remote, it will bring the options on top each and every time.
This way even if you misclick or you realize you’re not in the right menu, you can always open the settings and start over.
To follow the steps included in some of the methods below, you will need to do the following:
- Find the TCL settings
- Open the TCL user manual
- Here check image of each and every prompt of menu.
Note: This way you will know how many rolls above or below your cursor is the desired option.
For instance, if you are going to perform a factory reset, simply find a tutorial online and try to blind navigate through your TCL TV.
Use the arrow keys and OK button to select options and complete our troubleshooting methods.
Even if you find tutorials online, only use them to navigate through the menu.
It is important to follow our steps as we have included some really helpful approaches you might not find elsewhere.
Now when you know how to navigate through the TCL TV menu without seeing anything, it will be easier to fix the TCL TV black screen with sound issues.
We recommend applying the methods in the order they are listed below to avoid unnecessary troubleshooting.
To perform a good restart of your TCL TV simply plug it out from the power outlet and wait for about 5 minutes.
This way you will restart all services including the one responsible for displaying the video and hopefully the issue will be gone.
Once it is time, plug it back in the power and check if there is a video. If the issue is still there, with our next method we will take our troubleshooting one step further.
Again, unplug your TV from the power outlet and disconnect ALL devices that are currently attached to it (consoles, flash drives, soundbar, etc).
Then plug only one video input (HDMI, AVI, game console and etc). Plug the TV in the power and start it.
If the issue is still there, restart the TV by pressing the power button on the remote and then turning it on again.
Sadly, if your issue is still there in our next step you will take more serious measures.
This method is most likely to resolve your TCL TV black screen with a sound issue, but you are going to need to navigate through the menu without seeing anything.
If you skipped that part earlier in the post, we highly recommend scrolling up to checking it out because you’re going to need it in order to apply the below-listed steps:
Note: By performing a Factory Reset all your personal configurations and TCL TV settings will be permanently lost.
Considering that you’re not able to see anything, there is pretty much nothing you can do.
Here is how to perform a factory reset on your TCL TV:
- Press the Home button on your TCL TV remote.
- Go to Settings.
- Go to System.
- Choose Advanced System Settings.
- Select Factory Reset.
- Press on Factory Reset Everything.
Your TV will now restart and it might take up to 3 minutes before it automatically turns on again.
You need to be patient here as if you don’t wait long enough you might interfere with the factory reset and many things can go wrong.
Once the TCL TV automatically starts it will be restored in the same way as it was when booted for the first time.
If the video is now back, congratulations, you’ve solved the problem, if not we are sad to inform you that there is nothing much left to try.
If nothing manages to get the video on your TCL TV working, it is time to contact customer service.
Explain everything about your TCL TV black screen only sound issue and let them know what you have tried so far.
This will save you a lot of time troubleshooting pointlessly and get you straight to the point.
The customer support might come up with a solution that is still not popular across the technical solution communities.
Read Next: Why is TCL Roku TV Not Connecting to WiFi?
We hope that our post was helpful enough to resolve your TCL black screen with sound issue, or at least tighten the circle of possible issues enough to identify the cause.
If not at least you’re one step closer to the root of the problem. If you are interested in related technical content, you can check our blog and you might find something interesting to read.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.