Experiencing T-Mobile LTE not working issue? It could be while you’re at school or work, while you’re traveling, or even when you haven’t done anything.
To fix the LTE issues of your T-Mobile mobile device, start by removing and reinserting your SIM card, toggling airplane mode ON/OFF, restarting your device, setting up APN – and voila – it’ll be fixed as fast as lightning!
Today, we’ll put an end to the problems experienced by both iOS users and Android users. We’ll solve this problem separately and in detail.
The vast majority of subscribers report that their T-Mobile LTE data is not working on iPhone. They say that this happens quite a lot of times.
What could the reasons be why your LTE is not working for T-Mobile?
Possible Reasons Why T-Mobile LTE is Not Working
Determining the real and the exact reasons why it’s not functioning is impossible. Unless there’s a service outage or an interruption, you wouldn’t have a concrete reason why your 4G wouldn’t work.
Nevertheless, here are some reasons that could contribute to the problem you’re experiencing.
Data Limit (Usage)
Mobile plans are different from one another. Therefore, the data allocation might not be the same, too!
The capability of your mobile phone in accessing mobile data will depend on your plan. So, if you are comparing it to one of your friend’s mobile data, it might be different.
To illustrate further, let’s say your plan allows you to access 4G LTE per month, but at a limit of 5GB only. At the half of your billing cycle, you get the notification that you’re almost at your limit.
Your friend, on the other hand, got the plan that gave him 20GB of data per month. So, if you aren’t able to access data but your friend can, then you know that the problem is with the data allocation.
4G Band Capability Differences
Signals, for their energy to work, need to occupy frequencies. These frequencies are called “bandwidths” or bands for short.
4G or LTE has a couple of frequency bands, which represent one or more channels for communication.
Another reason of connection unavailability would be that of the band capabilities of our mobile phones are different from one another.
This reason or cause is only applicable to different mobile phones. If the phone models are the same (from the same manufacturer), you can simply ignore this.
Let’s take an example and put it into context:
Phone #1 is a newer version; therefore, it’s capable of accessing all of the frequency bands
Phone #2 is a mobile phone that has been released 3 years ago; therefore, it’s only capable of accessing bands 1, 5, 19, 21, but not 11, 15, and 17.
Both phones are at a location where the only accessible bands are 19 and 21. This means that Phone #1 would have 4G LTE, while Phone #2 wouldn’t.
Last but definitely not the least would be if there’s a network or a service outage.
More often than not, your service provider will tell you that there’s a problem with the network; causing your 4G LTE capabilities to not work.
There are times within a year when your service providers would schedule maintenance to update their hardware, to check and assess software, and the like.
These are the most plausible and the most concrete reasons why your 4G LTE might not work.
While this can happen to you anytime, don’t fret – because we’re here to help you fix it! So, whether you’re an Android user or an iOS user, this guide will be all you need!
How to Fix T-Mobile LTE Data Not Working (iOS)
The procedure of solving it in Apple devices greatly differ from how it’s done on Android; several steps are done first, and the sequencing is different. So, don’t worry if you have both phones.
This fix applies to iPhones, iPads, and other SIM-capable devices of Apple
Step 1: Check Coverage Area
The first thing you have to do is to check and observe if the area where you are has cellular coverage.
You can try toggling your mobile data to check if you have network coverage by going into Settings and toggling over to Cellular/Cellular Data.
Step 2: Toggle Airplane Mode on Your iPhone/iPad
When you notice that you’re only at 3G or it’s at “E” or emergency, toggle airplane mode on. This deactivates your mobile capabilities.
Then, turn it back off again. This procedure somehow refreshes your mobile capabilities.
Step 3: Turn Your iPhone Off – Turn it Back Again
Then, the next thing you do is to turn your phone off for about 1 to 2 minutes.
Afterward, turn your iPhone or your iPad back on.
Step 4: Check if There’s a Carrier Settings Update
When it boots up, proceed to Settings > General > About > Carrier Settings Update. You’ll be able to see if there’s an update if you see an arrow.
If there is, update it to the latest carrier settings.
Step 5: Find and Change APN Settings
While iPhone APN settings could be hard to change, you can actually have access to it.
To be able to change the APN settings on your iPhone/iPad, go to Settings.
From Settings, navigate towards Cellular Data Options or Cellular Network. After that, click on Mobile Data > Mobile Data Network.
You can either reset it to default or manually edit it. The recommended T-Mobile APN settings include:
- APN Name: fast.t-mobile.com
- MMSC: mms.msg.eng.t-mobile.com/mms/wapenc
- MNC: 260
- MCC: 310
- Type of APN: Default, Supl, Hipro, Fota, MMS
- APN Protocol: IPv6
- Roaming APN Protocol: IPv4
- Proxy: Leave Blank
- Port: Leave Blank
Step 6: Remove and Reinsert the SIM card
After updating, turn your mobile phone off again and this time, remove your SIM card from the tray. Using a pin, push it down to make the SIM card tray appear.
Wipe it off using a clean cloth and remove anything that could obstruct the signal.
By simply following these steps, you’ll be able to regain your 4G or your LTE connection.
How to Fix LTE Not Working for T-Mobile (Android)
Whether you have a Samsung, a Huawei, an LG, a Motorola, or any other brand, so long as it carries Android as its operating system (OS), here’s how you can resolve your problem of not being able to connect to LTE for T-Mobile.
Step 1: Reset Network Settings
The first step for Android devices is by pushing Reset Network Settings.
You can access this by going to Settings > General Management > Reset.
DO NOT CHOOSE the option that says RESET ALL SETTINGS. You just have to choose RESET NETWORK SETTINGS.
What this will do is it will refresh your mobile device off of all its network connectivity. It’ll reset all saved WiFi passwords; it’ll detach itself from the mobile networks you’ve connected to, etc.
Step 2: Remove the SIM Card
The next step is that you have to turn your mobile phone off and remove the SIM card.
Locate where it is and push a pin to pull the SIM card tray out. Take the chip out and wipe it off using a clean cloth.
Step 3: Reinsert the SIM Card and Activate Your Mobile Phone
Once done, reinsert it and turn your mobile phone on again.
You should see signal or reception; that’s the sign that you are connected to the network of your provider.
Step 4: Toggle Airplane Mode ON/OFF
After it turns back on, what you have to do is to toggle airplane mode ON, wait for 15 to 25 seconds, and turn it off again.
Try turning your mobile data on again and see if 4G or LTE is working.
Step 5: Reset/Change APN Settings
Unlike iOS devices, it’s simple and easy to reset or change the APN settings on Android.
All you have to do is to go to Settings, and hit on Connections. After you see the prompt there, click on Mobile Networks > Access Point Names (APN).
Click on the “more” options or the three-dotted vertical lines at the top-right part of your screen, and choose Reset to Default.
After resetting, just input the recommended T-Mobile APN settings given above.
It Still Doesn’t Work… What Should I Do?
It wouldn’t be a hundred percent foolproof. Since it’s technology, all of our outcomes would be different.
If it still doesn’t work – the next best thing to do is to contact your service provider. Tell them that you were able to perform all the necessary troubleshooting steps, but it’s still not working.
Upon contacting them, they would ask for the serial number of your phone or your IMEI; then they’ll have a look at what the current situation is.
Overall, though, that’s how you fix the error of T-Mobile’s LTE not working. You don’t need any special software; as a matter of fact, you only need things and settings within your mobile phone!
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.