Is your Suddenlink WiFi not working? Let us share the steps that we discovered that fixed this exact problem in no time.
Suddenlink offers high-speed internet coupled with a cable TV service that will make your life much more entertaining and convenient.
When we encountered this error, we really didn’t know what to do until we figured out these troubleshooting steps.
Do you want to know what we did? Let’s get to it.
If your Suddenlink WiFi stops working, you’ll need to check for signal interference. Bluetooth and Mobile Data can affect your WiFi connectivity. Make sure that these are switched off.
Check your Suddenlink’s coaxial cable and clean the contacts as dust and static build-up can mess up the signal.
Why Is My Suddenlink WiFi Not Working
Now that you have a good idea of what you’re going to be facing with your Suddenlink WiFi going offline, we can get to know the possible culprits.
You want to focus on a few suspects like an outage or damaged cables.
Here are some of the issues that you can expect if your Suddenlink wireless service stops working:
1. Signal Interference
Since WiFi is wireless, other similar connection methods can interfere with it.
Bluetooth and Mobile data are two possible sources of interference as they can block other wireless signals.
2. Bad Network Settings
Your network configuration also matters with your connections.
It’s possible that your connection settings got corrupted, and these changed settings are not able to find the current one you have set up.
3. Faulty Internet Cables
Suddenlink uses a coaxial cable for its internet and cable TV service. Damaged cables can stop your WiFi from operating properly.
4. Network Outage
It’s not that common, but it could happen. Suddenlink can experience a total signal loss due to an outage or maintenance activities.
As long as you put these as the primary issues for this particular error with your Suddenlink service, you’ll be able to find the best way to solve it quickly.
Let’s proceed to the complete troubleshooting guide to solve this as soon as possible!
How to Fix Suddenlink WiFi Not Working
If you’re suffering from your WiFi not working Suddenlink, you want to get it running quickly.
To do that, we recommend rebooting your Suddenlink router and the devices that connect to your WiFi.
This should refresh the connection between devices and restore your WiFi connection.
If a reboot doesn’t work, here are the other steps that helped us solve this issue in no time:
Solution #1: Power Cycle Your Suddenlink Modem and Devices
A more advanced reboot type works wonders for electronic devices such as modems and routers.
Performing a power cycle means you’re going to discharge the device fully, so it boots up fresh and allows your other devices to connect to the WiFi.
Here are the steps to power cycle your Suddenlink modem and other devices:
- Unplug your Suddenlink modem from the wall outlet.
- Unplug all your other network equipment, link routers, and extenders.
- Wait for about 30 seconds before plugging them back in.
- Turn on the devices to fully reboot your system.
- Wait for your devices to reconnect to the server.
Note: This is an excellent fix if you run into any issues with your Suddenlink modem.
Solution #2: Switch Off Bluetooth and Reconnect to WiFi
Your next enemy is interference. Especially if you’re on a mobile phone, having Bluetooth or Mobile Data enabled can interrupt how your phone receives wireless internet.
Doing this should restore your connection in no time.
Here’s how to switch off Bluetooth and other wireless services from your phone:
- Open your phone’s Control Center or Quick Settings.
- Look for the WiFi icon and tap it.
- Make sure you are connected to a WiFi network.
- Tap on the Bluetooth and Mobile Data icons to turn them off.
Note: These modules are easily affected by interference, so make sure that you always double-check these.
Solution #3: Forget Your Current WiFi Networks
One of the most effective ways to deal with your Suddenlink whenever it stops working would be to forget your saved WiFi networks.
This will refresh your connection allowing it to get new network configurations.
Here are the steps on how to forget your current WiFi networks:
- Open your phone’s Settings, then go to WiFi.
- A list of networks you’ve connected to will appear.
- Tap on your existing Suddenlink WiFi network.
- Select Forget This Network, then Forget to confirm.
Note: You can delete as many WiFi networks as possible for better performance.
Solution #4: Check Your Suddenlink Coaxial Cable
Your Suddenlink service will come to your home via a coaxial cable.
The great thing about using this is that it can offer a ton of data transfer at a fraction of the cost.
However, there are times when the cables can malfunction or become damaged.
Here’s how to make sure your cables are in excellent shape:
- Unscrew your coaxial cable from the wall outlet.
- Check the cable and make sure its needle is damaged or broken.
- You don’t want to see bending or a damaged cable.
- Screw back your coaxial cable back into the wall outlet.
Note: Doing these steps will clear up any bad connectivity issues.
Solution #5: Reset Your Suddenlink Router
If you’re still having issues with your Suddenlink device, an option that you have is to reset it.
This will revert your device, but it also has some advantages where bad firmware files are also reset.
You’ll lose some settings, especially if you’ve made changes to make your life easier.
However, if you’re unable to use your device, performing a factory reset is going to be worth it.
Here’s how to reset your Suddenlink router:
- Log in to your router’s admin dashboard via your browser.
- Go to the Admin option.
- Find Factory Defaults on the sub-menu.
- Click on Restore Factory Defaults.
- Wait for your router to reset and reconnect.
Note: You’ll need to set up your WiFi network again as the reset process will clear it.
Solution #6: Bypass Your WiFi Router
This is a troubleshooting step that can determine if you have a piece of faulty equipment in your network.
You can connect your modem directly to a computer and check the quality of your internet connection.
If there’s a connection, it means that your WiFi router is at fault and might need repair or replacement.
Here’s how to bypass your WiFi router to test your network:
- Disconnect the connection between your modem and router.
- Connect one end of the ethernet cable to your modem.
- Connect the other end to your computer.
- Check if your computer has internet.
- If it does, you’ll need to get your router checked.
Once you determine the source of your WiFi issue, you’ll want to get your equipment repaired or replaced.
However, if you still don’t have internet via WiFi, you can contact Suddenlink’s customer support so they can help you troubleshoot further.
Read Next: Is Suddenlink Down?
Now that you know the causes and the ways to fix your Suddenlink WiFi not working, you’ll be able to enjoy wireless internet on all your available devices.
As long as you follow these troubleshooting steps, you’ll be able to take back control of your WiFi at home.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.