Is your Suddenlink home phone not working? Let us share with you how we were able to fix this problem in just a matter of minutes.
Even though you’re not going to be using your landline a lot of the time, it’s still handy to have it around as an alternative means to contact you.
Even though it only consists of 10% of the total phone numbers in the US, it still has its uses.
So, let’s get started and solve your landline problems in the next few minutes!
To fix your Suddenlink home phone that stopped working, you want to make sure all the connections are secure. Sometimes it can be as simple as your phone connection not being plugged in properly into the phone jack.
If it doesn’t solve the issue, you can replace your phone cables or check your account for any outstanding balance.
Now that you have a good understanding of this particular problem, we can now look into the various culprits that can cause it.
There are a few sources that will cause this problem.
You can focus on connectivity and fixing the cables and connectors or check if there’s a service outage in your area.
Here are some of the things you can expect whenever your Suddenlink home phone stops working:
1. Service Outage
A service outage in your area doesn’t happen that often. However, when it does, you won’t be able to use your phone until the outage is resolved.
2. Phone Has No Power
Some phones need to be plugged in. There could be issues with your wall outlet, power strip, or cables.
3. Phone Modem Malfunction
Your phone modem can malfunction, causing it not to send the signal to your phone.
4. Connectivity Issues
The cables and connectors can have problems that are disrupting the signal from reaching your phone. If this happens, you won’t be able to use your phone as it will stop working.
5. Account and Billing Issues
If you have any outstanding balance on your account, Suddenlink can temporarily stop your service.
We can now proceed to the troubleshooting guide so you can start using your Suddenlink home phone again.
Now, before we go ahead and dive into the fixes, you want to check for outages and maintenance activities in your area.
The earlier you know, the less time you’ll use up performing steps that won’t fix your phone.
Now that you have confirmed that there are no outages in your area, we can now go ahead and work on the rest of these solutions:
Now that you’re sure that there are no outages in your area, the next thing you want to check is your phone’s power.
Some phones are powered just like any device through a wall outlet.
You want to make sure that it’s plugged in and there are no issues with your outlets, power strips, or surge protectors.
Here’s how to check your phone’s power connections:
- Unplug your phone from the wall outlet.
- Remove the power cable connected to your phone.
- Plug them back in and turn on your phone.
- Try a different wall socket if you’re phone fails to turn on.
- Plug your phone directly to a wall socket if you’re using a power strip.
Note: You can also check for damage to the power cables if it still doesn’t work.
After confirming that your phone is powered correctly, we can look at your modem to see if there are any issues there.
There are LED indicators on your modem, and you’ll know that there is something wrong with it if it shows a red light.
In cases where all indicator lights are fine, you’ll want to restart the phone modem to refresh the connection.
Here’s how to restart your Suddenlink phone modem:
- Unplug the modem from the power outlet.
- Disconnect the power cable at the back of the modem.
- Leave it unplugged for at least 15 to 30 seconds.
- Plug the cord back into the modem.
- Plug the modem back into the power source.
Note: In case you’re wondering, there’s no need to switch off your modem before unplugging it.
Now that you’re confident of your phone’s power and connection situation, we can look at the various cords, cables, and connectors.
These are in charge of getting the signal from the box outside your home to your phone.
Here’s how to reconnect your phone’s connections:
- Look for the phone cable connecting your modem and phone.
- Disconnect both ends.
- Check the connectors for dust and dirt.
- Reconnect the wires and check if your phone is working.
Note: You can also clean the connectors and ports with a piece of soft dry cloth or blow compressed air into them.
If your home has built-in phone jacks, there is a possibility that the one that your phone connects to is faulty.
The wires inside your walls could be damaged and cause your phone to stop working.
Here’s how to plug your phone into a different wall jack for connectivity:
- Unplug your phone from the power outlet.
- Disconnect your phone from the wall jack.
- Move your phone to a location near a different wall jack.
- Connect your phone to the new wall jack.
- Plug your phone into a power outlet.
Tip: If it works, you’ll need to move your phone into the new location.
Faulty or damaged phone cables are also a reason why your Suddenlink home phone can stop working.
If this is the case, your best option would be to replace your cables.
It would be difficult to repair the cables since you’ll still need to use specialized tools.
Here’s how to replace your phone cables:
- Measure the distance between your phone and the wall jack.
- Get an RJ-11 phone cable based on your measured length.
- Plug one end of the cable to your phone.
- Plug the other end into your wall jack or phone modem.
Note: Make sure to get cables with connectors already crimped onto them for easy replacement.
Now, if you’re still having trouble with your landline, you may have overlooked a previous bill.
Your Suddenlink account might have an outstanding balance, in which case, they will disconnect your service until you settle it.
The good news is that you’ll be able to pay your account balance online and restore your service in no time.
Here’s how to settle your account online:
- Go to the Suddenlink home page.
- Select the My Account option at the top right.
- Log in using your username and password.
- Go to the Menu and navigate to Payments.
- Choose how much you want to pay.
Tip: Suddenlink accepts credit cards, debit cards, and checking accounts in their online payment portal.
That’s it! These steps should help you get your Suddenlink landline restored in no time.
If you’re still having problems, you can contact Suddenlink’s customer service so they can help you get your account and issues sorted.
Read Next: Suddenlink WiFi Not Working?
Now that you know the reasons and fixes for your Suddenlink home phone not working, you don’t have to worry whenever this happens to you.
It’s a quick fix that should not take more than ten minutes of your time as long as you follow our instructions carefully.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.