Are you receiving the “Starlink no active account” error message? We have the solution!
Although this error message is not that common, there are still plenty of resolutions for anyone encountering such a fault within the Starlink app.
Most frequently, this type of error is related to incorrect user equipment or pending activation of the Starlink router and Starlink satellite.
To address the “No active account” message within the Starlink app, power cycle the Starlink router and check if the monthly subscription is paid. After that, determine if the kit numbers on the packaging and account match before factory resetting the router.
Let’s dig deeper because there is much more to unwrap!
Why Does Starlink Says No Active Account?
Encountering the “No active account” error message upon launching the Starlink app could mean one of two things.
One of the possibilities is that the system has failed to register the Starlink equipment because you’ve been delivered the wrong equipment or there is a bug!
Here are the causes that could lead to the “No active account Starlink“ error:
These are the general possibilities leading to the “No active account” error, so let’s solve this!
Starlink No Active Account – 7 Proven Solutions!
Tip: Follow the steps and instructions in chronological order!
1. Reconnect the Starlink Router
There may be a temporal fault with the Starlink router, preventing the system from recognizing and registering your equipment.
To resolve such an issue, you need to unplug the router and reconnect the unit in order to refresh the Starlink service satellite of your Starlink equipment.
Follow these instructions to reconnect the Starlink router:
- Unplug the power cable out of the Starlink router.
- Unplug the service cable out of the Starlink router.
- Wait for 60 seconds while the router is unplugged.
- Reconnect all cables of the Starlink router back in.
- Wait until the network device turns on and test.
Note: The network is online when the service status light on the router brights up!
2. Check the Equipment Kit Number
Receiving the “No Active Account” message on the home page of the Starlink app often means that you’ve received the wrong equipment kit.
If the satellite dish or the antenna doesn’t match the account service numbers, you will receive this message every time!
How to Check Packaging Kit Number?
There are two places in which you can view the packaging number:
- On the activation instructions listing, the kit number should be included outside the packaging box on a small, loose sticker on the back.
- On the bottom panel of the satellite antenna, you need to gently lift the antenna and view the informative sticker on the bottom panel.
Tip: Look for a “KIT#” line on the sticker for easier orientation!
How to Check Account Kit Number?
Follow these steps to compare the kit number in your Starlink account:
- Open the Starlink application on your mobile device.
- Navigate to “Account” by pressing the corner button.
- Scroll down and locate the “KIT#######” account number.
Note: The kit number within the account should be identical to the one in the box!
What to do if the Kit Number Doesn’t Match?
In case you’ve found a different kit number within the Starlink app and on the packaging box, it means that you have been sent the wrong equipment.
The best next step that you should undertake is directly contacting Starlink and providing them with information regarding the issue.
Note: It may take more than three days until the appropriate equipment is delivered to you!
3. Reinstall the Starlink Application!
What we’ve found is that most users resolved the “No active account” error message simply by uninstalling and downloading the Starlink app again.
Sometimes the system simply fails to recognize and register the equipment simultaneously, which ultimately prevents satellite access.
How to Reinstall the Starlink App On Android?
- Open the settings of the Android device.
- Navigate to the “Applications” page.
- Next, scroll down and locate “Starlink.”
- Tap on the app to access the settings.
- Press the “Uninstall” button and wait.
- Download Starlink from Google Play.
How to Reinstall the Starlink App On iOS?
- First, open the Settings app on your iOS device.
- Then go to General and enter [Device] Storage.
- Then simply scroll down and tap the Starlink app.
- On the next page, tap the red “Uninstall” button.
- Wait until the Starlink app is successfully removed.
- After that, open the App Store on your iOS device.
- Then find the Starlink app and download it again.
Alert: Uninstalling the Starlink app will disconnect you from the associated user account!
4. Renew Your Starlink Services!
You might have missed out on a monthly Starlink payment, resulting in the suspension of your account’s service.
The “No active account” error could also mean that the service has been deactivated due to unpaid or pending subscription fees.
Once there’s a pending fee, you will receive a notification on your mobile device.
So, tap the notification once (or search in the messages), and you will be taken to the payment info page.
Tip: Also verify the payment details in order to complete the payment.
5. Update Starlink Mobile Firmware
If the problem is on your end, one of the possible causes for the “No active account” message is an outdated mobile device firmware.
The software of your device might not be meeting the compatibility requirements for the Starlink application, resulting in this non-lasting error.
How to Update Firmware On Android?
- Open the “Settings” app on Android.
- Navigate to the “Firmware Update” tab.
- Press on “Check for Updates” and wait.
- Tap “Start Update” to initiate the process.
How to Update Firmware On iOS?
- Open the “Settings” app on your iPhone/iPad.
- Tap “Firmware Update” at the top of the page.
- Wait for the iOS device to scan for updates.
- Then, press “Start Firmware Update” to start.
If you still encounter the error message, proceed with the next solution!
6. Factory Reset the Starlink Router
In case you’re still experiencing the Starlink no active account error, then you’ve probably misconfigured some of the router’ settings.
To correct any settings issues, it is recommended to revert all options back to their default value by conducting a factory reset on the WiFi router.
Alert: The data and settings loss after the factory reset is irreversible!
Follow these instructions to perform a factory reset on the Starlink router:
- First, place the Starlink router in a horizontal position.
- Inspect the bottom panel and locate the Reset button.
- Then, press and hold the reset button for 15 seconds.
- Next, wait until the bottom of the router light turns blue.
- Finally, release the button and wait for the router to reboot.
Info: It may take up to 60 seconds until the router reset is completed.
7. Wait for System Kit Registration!
After doing everything you can to resume the Starlink service, all there is left to do is wait.
Some users report that activating their service and the equipment registration has taken up to 24 hours to be completed, so you should give your system more time.
Tip: In the meantime, send a support ticket to the Starlink support team through the mobile application and ask questions about your service.
How to Contact Starlink Support? (Step-By-Step)
- Open the Starlink mobile app on your iOS/Android.
- Tap the “Support” button at the left corner of the screen.
- Scroll down and search for the exact support question.
- Select “No active account” and proceed with the prompts.
- Once requested, follow the on-screen support instructions.
In case the system takes more than 24 hours to register the equipment, chances are that you’ve received an incorrect satellite router or satellite dish.
It’s also likely that there is a hardware fault related to a malfunctioning Starlink router or satellite dish.
Note: You will receive feedback at the associated email with the Starlink account!
Quick Recap:
When you see the “Starlink no active account” error, verify that you’ve been sent the correct equipment by checking the Kit Number.
If yes, restart your Starlink system, update the Starlink app software, and, in case nothing helps, reset the WiFi router!
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.