If you are looking for ways to solve your Starlink connected without internet problems, we’ve got you covered.
This article will discuss the possible causes and the DIY solutions you can perform easily in this article.
Starlink may be one of the most reliable satellite Internet connections in the rural areas of the US, but it isn’t immune to issues.
We’ll show you how to resolve its no internet problem in less than 10 minutes.
We’re here to help!
To solve your Starlink connected without Internet problems, first, check cables and connectors. Make sure the dish and router are synced. Also, change your router’s location and put it in the center of your home. You can also set it to Stow Mode and turn it back on.
You must always determine the main cause to fix the no Internet issue. Below is the list of possible reasons your Starlink is connected but has no Internet.
Why Is My Starlink Connected but No Internet
There are many possible reasons why this particular problem happens. The most likely culprit is the connectors.
You may need to reset or clean them. Your location also plays an essential role in optimizing the Internet connection.
We recommend you use them to create your network infrastructure because third-party equipment can cause connectivity issues.
1. Service Outage
Starlink may be down. That’s why you’re experiencing connectivity issues. If there is an outage, use your backup Internet connection in the meantime.
2. Loose Or Broken Connections
Check your cables, connectors, and ports for dirt and damage. The wires and pins in the dish socket may not be aligned properly.
3. IP Address Problems
If you have the Starlink Ethernet adapter but still have issues connecting, you may need to release and renew your IP address.
4. Software Issues
The Starlink dish auto-updates and may have failed to reboot properly. It is stuck in an old software version with bugs that create problems.
Starlink also has hardware issues. If you can’t fix the connectivity problem within a few days, contact Customer Support.
If the culprit is on the above list, proceed to the troubleshooting steps below.
How to Fix Starlink Connected Without Internet
The first thing to do if you have Starlink connected without Internet issues is check if Starlink is down or not. Visit DownDetector by Ookla to check for any possible outage.
If there is an outage, we suggest you use your backup Internet connection.
You can use a nearby public WiFi or your cellular data to access the Internet.
If there is no service outage in your area, proceed to the solutions below.
Solution #1: Power Cycle Your Starlink Equipment
Power cycling your Starlink refreshes your connection. It fixes the issue most of the time.
If there’s anything wrong with your connection, this should be the first thing you do.
It discharges your equipment and allows it to boot up fresh and reconnect to the internet properly.
Here’s how you do it:
- Unplug Your Starlink from the power outlet.
- Wait for 2 to 5 minutes.
- Plug it back in.
- Wait for the router to connect.
- Connect your devices to your WiFi network.
Note: Connect to WiFi and check if this clears the issue. If not, move on to the next step.
Solution #2: Reposition Your Dish Using the Starlink App
If shutting down your Starlink equipment does not work out, you’ll need to look at your dish.
Even though it automatically orients itself so you get the best signal, it might need a little push to get it in the right direction.
As Starlink adds new satellites often, the constellation in your area might change, and you will need to reposition your dish.
The best way to find a new place for your dish is to use the Starlink map on your phone. It will help you scan the sky for the best possible location to place your dish.
Here’s how to use the Starlink app to find the best position for your dish:
- Head outside and open the Starlink app on your phone.
- The best positions are on an open field or rooftop.
- Tap on Check for Obstructions and point your phone at the sky.
- Scan the sky where you want to place your dish.
- Check the results to see if it’s a good spot for your dish.
Tip: After finding the best spot for your dish, you’ll need to set up your Starlink so it can reconnect to the constellation.
Solution #3: Connect to a VPN
If your Starlink router says it’s connected, but your device is not getting any internet from it, you will need to fix it.
After confirming that the issue is not your particular device, an option you have is to connect to a VPN.
Starlink’s services may be experiencing issues, and connecting to a VPN is the best way to bypass it.
Here’s how to connect to a VPN:
- Open the app of your VPN service.
- Connect to the nearest server.
- Check on other apps if you have internet.
Note: If you still don’t have internet, try connecting to a different server.
Solution #4: Put Your Starlink into Stow Mode
Starlink is a convenient and reliable way to get high-speed internet in areas without the best coverage.
It does have an issue if you move it around too much. It tends to malfunction if it detects that it’s not in its original position.
There is a way to tell it that you’re moving it, though. And that’s through Stow Mode.
The name says it all and prepares your dish for moving. Stowing it folds the dish for transport and allows it to reconnect when you plug it back in.
Here’s how to stow your Starlink dish:
- Open the Starlink app on your phone.
- Go to Settings.
- Look for Starlink Options at the bottom of the screen.
- Tap on Stow.
Note: To get your dish out of Stow Mode, you’re going to need to power cycle it by unplugging it and plugging it back in.
Solution #5: Check Your Starlink Router’s Firmware Version
If you can see that your Starlink is connected but not getting any internet, you want to check your router’s firmware version.
Your Starlink router automatically updates itself, so you won’t have to worry about manually updating it.
However, since updates are not pushed simultaneously for different users, your router can continue to use an older version.
You’ll need to check your router’s current firmware version to know if you’re expecting one soon.
Here’s how to check your router’s firmware version:
- Open the Starlink app on your phone.
- Go to Settings.
- Select Advanced.
- Find the Dish firmware version.
- Check for the last update by looking at Uptime.
Note: If the uptime is recent, your Starlink has recently been updated.
If not, you’re going to need to power cycle your Starlink up to 3 times to get it updated.
Solution #6: Factory Reset Your Starlink Router
Finally, if none of these solutions work, you will need to reset your Starlink router.
Having it online 24/7 can cause issues within the firmware or memory of your router.
It’s also possible that you have put set up configurations that are not compatible, causing your system to be confused.
The best way to deal with this error would be to perform a factory reset of your router.
You’ll need to set it up again, but after trying everything and nothing is working, this is an option you can take.
Here’s how to factory reset your Starlink router:
- Make sure that your router is turned on.
- Locate the reset button at the bottom of your router.
- Use a pin or paper clip to reach for the button.
- Press and hold the reset button for 5 to 10 seconds.
- The router’s light will turn off and on again.
Note: After completing the reset process, you will need to set up your WiFi again.
There you go!
Fixing your Starlink connection is simple. Take note of the Stow Mode, as it’s a common solution to resolve this issue. Contact Starlink customer support for additional assistance.
Read Next: How to Cancel Starlink Subscription?
Bottom Line
Now that you know the causes and fix to Starlink connected without internet issues, you’ll be able to enjoy high-speed internet wherever you are.
As long as you follow these proven steps, you’ll be able to get your internet up and running in no time!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.