Have you ever come across the “something not quite right Xfinity” prompt and you’re not sure what made it happen?
Are you clueless about what needs to be done to fix it? If you are, fret not, because you’re in the right guide!
For this guide, we’ll be enumerating the reasons why this is happening, as well as walking you through the steps on how to solve it.
To get rid of the “something not quite right” message on your Xfinity TV, turn your Xfinity box off and back on again (power cycle). Check if all wires and cables are connected properly. Now check other channels and see if they’re working.
Before we get to solve the “something is not quite right Xfinity” message, let’s first find out the usual causes of this particular dilemma so we can approach it comprehensively.
This error is general in the sense that it can be caused by a few different reasons. These reasons vary and getting to the root of it is tedious.
According to data, though, the following are the most common reasons that cause this to happen:
Akin to any other piece of device, Xfinity boxes can overload, too.
If you’ve been using them nonstop, chances are, the data the box is running could be all more than what it could handle, causing the overload, which can result in crashes and sudden closing of programs.
There are instances where the Instant Replay Card inserted inside the box is not compatible with the box’s model.
This can tamper with the functionality of the Xfinity box.
QUICK NOTE: If this is the problem, you’ll have to replace the current box you have or ask them to replace the card inside the Xfinity box.
Wires and cables that aren’t connected and plugged in properly won’t just result in a blurred image.
It can also cause the something not quite right prompt to appear. We’re talking about all wires and cables connected to the box.
There are instances where the problem lies with specific channels being under maintenance. So, it could just be happening with one (1) channel or program.
When a device is removed or the account has been changed or modified, there’s a possibility that this error message appears.
If you experience your Xfinity TV stopped working something not quite right, these five (5) are the major culprits.
So, to fix this without exerting effort to know what caused it in the first place, we need to address all of these possible problems.
For this tutorial, we’ll go over all the possible causes so that you don’t have to go back and forth with the process!
The first thing you want to do is check if you’re able to swipe and tune in to other channels.
There’s a slight chance that the problem is with the channel you’re tuned in to, so double-check this before you go to the other steps.
After that, check if Xfinity is currently under an outage. It could be affecting other people, not just you, which should not alarm you, because the problem is with the network.
You can do this via the Comcast Outage Map.
- Log into your Xfinity account and go to the Status Center.
- Then, select Comcast Outage Map > View Outage Map.
- Type your address in the field and wait for the system to check the status.
QUICK NOTE: You’ll only be able to view your service address. Other customers won’t be able to see yours and you won’t be able to view theirs.
If your service address is not under any type of maintenance, the next step is to check if your account has undergone any changes or modifications.
Follow these steps to be able to check the account/device management of your Xfinity profile:
- Log into your Xfinity account and select My Account.
- Then, tap Services > Internet > Manage Internet.
- Check if there have been any changes on the account recently.
If there have been changes or modifications on the account, send Xfinity a message or a chat and confirm that the changes are done by you.
QUICK NOTE: Changes on the account (including other services) could also cause the error to appear. Although this instance is rare, it’s also worth checking.
Then, the next step is to power cycle or reboot your Xfinity box. A simple restart or reboot will not be enough to drain all power from the device; you’ll need to turn it off completely.
You can turn it off by either pressing [POWER] on the box’s front panel or via the remote. When it’s turned off, unplug it from power.
Wait for three (3) to five (5) minutes before you plug it back in again and turn it on.
Before you plug it back in again, though, it’s important that you make sure all wires and cables are connected and inserted into their respective ports properly.
To make sure of this, remove or detach all cables, and reattach them to their ports tightly and securely.
Then, lastly, perform a comprehensive restart or reset of the entire system via the System Refresh utility.
You can do this by initiating the process via the TV or via your online account.
- Open your Xfinity TV and access Settings.
- You can also press [HELP] on your remote if it has that button.
- Then, select System Refresh.
- Confirm the prompt.
- Open a browser and access the Xfinity website.
- On the upper-right corner, select Menu and go to My Account.
- Log into your Xfinity account and go to Manage TV.
- Select Services from the list of tabs available.
- Choose the TV box in question.
- At the bottom part, select Restart Device.
Then, you simply have to confirm the prompts so that the refresh can happen.
QUICK NOTE: The entire system refresh process may take up to a total of ten (10) minutes.
Refrain from unplugging any set-top box from power during the reset because it may cause problems.
If you performed the 5-step process and the error is still there, contact Comcast or Xfinity customer support team immediately.
Tell them the specific error message you’re getting, as well as the steps you’ve done to try and troubleshoot the issue.
Thus, to fix the “something not quite right” prompt, ensure that the problem isn’t specific to one channel, then check if there’s an outage. After that, power cycle your Xfinity box. Also, make sure that all wires and cables are attached properly. Do a system refresh to conclude the process.
Read Next: Xfinity HD Channels Not Working? (Fixed)
We understand that the “something not quite right Xfinity” message can be such a nuisance to your experience.
But, with this guide, you’ll no longer have to wonder, finding a solution to it.
When you encounter this prompt or message again in the future, you know where to go and what to do to fix it!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.