Are you wondering why your Sky Stream Netflix not working? Well, here, you will find out!
Sky Stream, similarly to Sky Glass, provides access to the entire Sky’s viewing library, including on-demand apps such as Netflix, Amazon Prime and YouTube.
When only Netflix is not working on the Sky Stream, then something is wrong with the app or with the services that are involved.
When Netflix is not working on your Sky Stream, verify that your Netflix membership is ongoing and check for Sky service outages. If everything is intact, power cycle your Sky Stream setup, refresh the applications through the settings, and factory reset the TV box.
Let’s continue to unwrap!
Why is Netflix Not Working on Sky Stream?
To understand where the problem comes from, you first need to perform a little test.
It’s crucial to identify whether only the Netflix app is not working on your Sky Stream or whether the issue also affects all other streaming applications.
When all the apps on your Sky Stream are not working or you’re unable to sign in, the issue is probably due to an outage.
However, when only one app, in your case, Netflix, is not working, the problem will likely be on your side.
Here’s everything that can prevent Netflix from working on Sky Stream:
Note: By following the guide below, you’ll address each and every possibility!
How to Fix When Sky Stream Netflix Not Working?
Tip: Try all of the solutions!
1. Verify Your Netflix Subscription
The first and most important step, especially when only Netflix is not working on the Sky Stream TV box, is to verify that your Netflix subscription is ongoing.
If your membership has expired and your Netflix access has been suspended, you won’t be able to stream Netflix on any device.
To verify your Netflix billing cycle, go to https://www.netflix.com/ through the browser of any compatible device and sign into your account.
When you’re signed in, click on your profile icon at the top-right and enter the “Account” tab.
In the Netflix account menu, you’ll see your next billing date, and if your membership is cancelled, you must update your payment information.
Tip: On your Sky Stream, sign out and then in your Netflix account to refresh your account!
2. Check for Any Service Outages!
If Netflix is still not working on the Sky Stream, you must check for service outages in both instances – Netflix and Sky.
On one hand, if Netflix servers are down, you won’t be able to use the service from any device, and on the other hand, if Sky is down, all apps on your Sky Stream won’t work.
There is an effortless way to check for ongoing outages from both providers at their official status sources.
How to Check for Netflix Service Outages?
To check for Netflix outages, you only need a browser through an internet-enabled device to access the Netflix Status Centre.
If you see “Netflix is up,” no current outages are reported.
How to Check for Sky Service Outages?
To check for Sky service outages, again, you must use an online browser to access the Sky Service Status page and check whether “Sky TV apps” are in red.
If you see “No known issues in your area”, then the fault with your Netflix is not caused by a Sky service outage.
Tip: Troubleshooting is only necessary if there are no outages on both providers!
3. Power Cycle Sky Stream Setup
So, your Netflix subscription is ongoing, and there are no service outages, but the Netflix app on the Sky Stream is not working? Fear not!
The next step is to perform a power circulation, a proven method to discharge your Sky Stream, refresh the operating system and restart all services.
If the Netflix app is not working due to a system bug, then the power cycle will definitely resolve this one.
Here’s how to perform a power cycle on your Sky Stream efficiently:
- First, press the “Power” on the remote control.
- Then, verify that the Sky Stream is powered off.
- Unplug the power cable of the box on both sides.
- Wait for 60 seconds with everything unplugged.
- Connect the Sky Stream directly to the outlet.
- Securely connect the power cable to the port.
- Press the “Power” remote button to power it on.
Tip: You can perform a power cycle every time something with the Sky Stream is buggy!
4. Sign Out and In the Netflix App!
A swift and potent solution is to sign out and then sign in to the Netflix app on your Sky Stream to resolve any non-lasting bugs.
You can sign out by highlighting your profile icon at the top-right and selecting the “Sign Out” option, redirecting you to the signing-in landing page.
Then, verify that you are using a Netflix account with an ongoing membership and sign in with the correct details.
When you enter the Netflix app, try to stream anything, and if you’re still facing difficulties or something doesn’t work, continue reading the guide ahead…
5. Uplift Your Internet Connection
The problem with the Netflix app on your Sky Stream could be due to your internet connection, and you must perform a few tests to justify.
First, on your Sky Stream, go to Settings > Network > WiFi and ensure you’re connected to the wireless network.
In contrast, if you’re using an Ethernet cable, check whether the router is connected to the internet by attempting to surf the web on a connected device.
Quick Tips to Optimise Internet/WiFi
- Power cycle your network router for 60 seconds.
- Unpair any unused devices from the home WiFi.
- Reconnect the Sky Stream to the wireless router.
- If you’re using a wired link, re-plug the Ethernet.
- Disconnect any VPN and relieve some bandwidth.
In addition, we recommend testing whether your WiFi is intact by connecting from your phone while standing next to your Sky Stream.
When you’re confident that your WiFi and internet are working, re-open the Netflix application on your Sky Stream and test whether you can stream.
Tip: To justify whether the culprit is your internet connection, connect your Sky Stream to your smartphone's personal hotspot (cellular internet).
6. Refresh Your Sky Stream Apps!
On a Sky device, the apps are built into the operating system, solely controlled by Sky, and you can’t really reinstall or force-update them.
However, on a Sky Stream, there is a way to refresh all apps, which won’t remove them from the device but will sign you out from your accounts.
Here’s how to refresh all apps on your Sky Stream in easy steps:
- Press the “Home” button on the remote control.
- Scroll down in the menu and press on “Settings.”
- Next, locate and enter “System Management.”
- Select “Reset & updates” and “Refresh Apps.”
The system refresh can only be done once in 24 hours, so when you’re ready, return to the main screen and test whether Netflix is now working.
You will be prompted to sign into your account, so insert your Netflix sign-in credentials and try to stream anything…
7. Factory Reset Your Sky Stream
If nothing by far helped, and you’re still unable to stream Netflix through your Sky Stream, it’s time to perform a factory reset.
This method is a last-resort solution, considering that all your customised settings will be removed from the box, reverting the Sky Stream to a default state.
Here’s how to factory reset your Sky Stream device in easy steps:
- Start from the home page and go down to “Settings.”
- From the settings, go down to “System Management.”
- Again, scroll down and enter the “Resets & updates.”
- Finally, select the “Factory Reset” option and confirm.
When the reset is complete, you must re-activate your Sky Stream device as you’re just setting up the box for the first time.
So, when you’re ready, test whether Netflix is now going to work…
Need More Help?
If Netflix and/or other apps are not working on your Sky Stream even after the troubleshooting, it’s highly likely that there is an issue with your account.
So, contact Sky Customer Service to describe the problem you’re experiencing, and with some luck, they’ll solve your Netflix issue.
Whenever Sky Stream Netflix not working, one must verify that the Netflix subscription is ongoing and check for outages both with Netflix and with Sky.
Additional troubleshooting involves a power cycle, Sky application refresh, internet optimisation and factory reset.
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.