Sky mobile data not working issues usually occur. When they happen, you may be among the many customers who are left scratching their heads and wondering how you could resolve these problems.
But today is your lucky day!
This article will walk through how you can troubleshoot your cellular data issues with the handy Sky mobile APN settings.
What Is the Sky Mobile APN Settings?
Fixing your Sky mobile data issues greatly rely on your Access Point Names (APN) settings.
No matter what your phone is, be it an Android or iPhone operating system, these settings can help you pinpoint and troubleshoot your connectivity problems.
Why Configure Your Access Point Names Settings?
Setting up your APN properly on your device can save you from your cellular data issues.
As a matter of fact, if your tablet, Samsung Galaxy, iPhone, or iPad are not connecting to your cellular data, then there is a massive chance that your APN settings are not properly set up.
When this occurs, you may have difficulty connecting to your friends or loved ones on your social media or binge-watching your favorite TV series or movies on Netflix.
Hence, we highly recommend you understand how to configure your APN before going on to the specific steps to troubleshoot your cellular data issues.
Sky Mobile APN Settings
Configuring your APN differ only slightly on an iPhone or Android smartphone.
Since these two models are the most widely used and highly sought after operating systems here in the United Kingdom, our troubleshooting guide will mainly focus on these two.
Below is a summary of setting up your APN:
For Android Users
If you are an Android user, you must understand how to configure your APN settings to ensure that your device receives Sky cellular data signals.
You can follow these quick and easy steps to walk you through the process:
Steps
- On your Home menu, go to Settings and choose “Wireless and Networks“.
- Click on the “Mobile Networks” menu then select the APN or “Access Point Names” option.
- Afterward, tap on Menu and choose the “New APN” option.
- Enter the following details on their corresponding input fields:
- MMS Proxy: 185.110.178.97
- MMS Port: 9028
- APN: mobile.sky
- After entering all the required details, select “Internet+MMS” on the APN Type field and press confirm. You can also rename your network name, depending on your preferences.
- Tap on the Menu option and click Save.
Once you have finished setting up your APN settings, tap your newly created network name.
You would know if you have successfully configured your settings if you see the following symbols:
- 3G, 4G
- H, E, G
- GPRS
For iPhone Users
Meanwhile, if you are using an iPhone, the steps to successfully configure your APN settings are slightly similar to how you set it up on an Android phone.
Below is a brief overview of the essential steps to connect to your mobile data network using your APN settings:
Steps
- On your home screen, locate and tap the gear icon.
- Choose the “Cellular/Mobile Data” menu and type “mobile.sky” on the APN field. Afterward, enter the following details on their corresponding input fields:
- APN: mms.mobile.sky
- MMSC: http://185.110.178.96:38090/was
- MMS Port: 307200
- MMS Proxy: 185.110.178.98:9028
- Save all your changes after entering all the necessary details in their fields
- Press the Home button on your smartphone.
Similar to Android phones, you would know if you have successfully configured your APN settings if you see any of the symbols (4G, 3G, H, E, G, GPRS) mentioned in the previous section on the top of your screen.
How to Fix Sky Mobile Data Not Working Issues
Now you have learned the significance of setting up your APN.
Next let us now move on to the possible troubleshooting techniques you can do if your Sky cellular data suddenly stops working.
Below are easy methods you can do on your own before contacting the Sky technical help hotline:
Method 1 – Update Your Mobile Network Preferences Online
The first method to go about your Sky mobile data issues is update your network settings online using your Sky account.
You can follow these quick and easy steps to walk you through the process:
Steps
Step #1. Visit the Sky MyAcount network settings and log in to your account using your Sky ID and password.
Step #2. You can also go to the MyAccount website and select Mobile then the Settings menu.
Step #3. Choose the SIM name or mobile number you are having issues with and click the “Resend Network Settings” option.
Step #4. If you have an Android phone, you may need to enter the default PIN, which is 1111.
Step #5. Choose “Request Settings” and wait until you receive a notification on your device. This entire process may usually last for around 5 minutes.
Method 2 – Manually Update Your Network Preferences
If the first method does not resolve your issue, you can try manually updating your network preferences.
Below are the steps to do this:
Steps
Step #1. Visit the Device Support menu and click on your device’s brand and model.
Step #2. Afterward, go to the Most Useful Information tab and choose the “Check Internet Settings (APN and Browser)” menu.
Step #3. On some occasions, you can press the “Network Connection” menu instead and then select the “Change the Network Connection Mode” option.
Step #4. Follow the on-screen instructions.
Defying Boundaries with Sky Mobile
Sky is the leading telecommunications company here in the United Kingdom. But their services are not always in peak condition.
Like with any other provider, you may experience several Sky mobile data not working issues.
However, understanding how to configure your Access Point Names settings can fix most of these problems.
Although there are limited ways to troubleshoot your mobile data issues, we hope this guide provided you with the essential information you would need to fix it on your own.
But you can also reach out to Sky’s customer service’s hotline at 0344 241 1654 or 0800 151 2747 from 8:30 AM to 11:30 PM.
Further Read: Sky Go giving troubles? Read this Sky Go fix guide for step by step instructions.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.