Sky Mobile can’t make calls and you’re wondering why?
Well, there are quite a few different reasons why Sky Mobile devices won’t be able to make or receive calls.
In this guide, we’ll unwrap how the Sky Cellular Network works and how to connect the correct way.
In addition, we’ve prepared a complete troubleshooting guide!
When Sky Mobile is not calling or receiving calls, we always need to be patient and hold the call for longer, until we’re connected. In case there is complete silence, we need to perform a thorough inspection of the Sky Network Settings to find the culprit.
Let’s next jump into the solution guide and start making calls after a few minutes!
Here are the best-working methods to solve calling issues on Sky Mobile:
Sometimes the cellular connection on Sky Mobile could be slower than usual and calling might require more time to connect.
What callers often do is not hold the call long enough and hang up after a few seconds of silence.
Quick Fact: Once we hear the dial on our end we know that it’s ringing on the receiver’s side!
Simply call and wait for at least 50 seconds to get connected…
In case you’re hearing an automated message, follow the instructions or note what the voice is narrating. This would be really orientational.
However, in case you’re only hearing silence and the call ends by itself after a while, then something with the cellular network might be wrong!
Note: If the receiver’s device is in Sleep Mode, it can take even more time before connecting.
There are quite a few different modes on your mobile that can interfere with and greatly impact the cellular network of your device.
The primary suspect is the Airplane Mode which is designed to completely disconnect your device to prevent interference while flying.
Some devices, which support a DND Mode (Do Not Disturb), can also be found as a “Sleep” feature, which behaves the same way.
It’s extremely important to make sure that your Sky Mobile device has none of these operational modes enabled. Let’s learn how!
Note: Airplane Mode is necessarily integrated into any Android and iOS device!
- Swipe down from the top, and from the Quick Menu > Disable Airplane Mode
- Swipe up on older iOS or down from the top and Toggle OFF the Airplane Mode
Tip: The DND/Seep mode can be found in the Quick Menu of both operating systems!
Whenever we can’t make calls on Sky Mobile we simply need to refresh the cellular network and optimise the signal reception.
In order to combine several powerful solutions, we’ve created a step-by-step tutorial to refresh ALL Sky services on your mobile device.
Here’s how to refresh Sky mobile and optimise your reception!
- Shut Down your Sky Mobile device.
- Wait for 60 seconds and hold the Power button.
- When your device turns on, insert the Sky SIM PIN Code (1111).
- Open the Settings on your device.
- Tap on Cellular/Mobile Data.
- Toggle OFF/ON the Sky Data.
- Go back to the WiFi tab and Toggle OFF the feature.
When you’re ready, take a look at the Signal Indicator on the top of your Sky Mobile device. Up to 4 bars (optimal), we can recognise whether we’re out of reception.
If we’re in a Dead Zone, our signal strength will be below 2 bars, where we won’t be able to make calls.
- The only way to improve Sky Mobile reception is to move closer to a cellular tower!
Note: iOS devices also, go to Settings > Privacy > Local Network > Switch ON “SkyPhone”.
One of the most powerful solutions is to take out the SIM from the Sky Mobile device and later insert the card back in.
In case the last time you restarted the Sky Mobile device you were not prompted to enter the SIM PIN code, it’s highly likely that the SIM card is not recognised.
Here’s how to reinsert the Sky SIM card from the mobile device:
- Grab the SIM Ejector Tool.
- Reach into the SIM card holder pinhole.
- Press to eject the SIM Tray.
- Gently take out the SIM card.
- Make sure there are no obstructions.
- Carefully embed the card into the SIM Tray.
- Push the cardholder inside your mobile device.
- Wait for a few moments and insert the PIN code.
In case your Sky Mobile SIM card is not being recognised by your device, then you should definitely test with a secondary phone.
This approach will suggest whether the issue is with the SIM card or your mobile device. Based on your findings proceed accordingly.
The APN (Access Point Name) is the network configuration responsible for connecting you to the cellular network.
When you’re switching from one device to another or you’ve recently performed a factory reset, the adjustment to the APN settings is necessary.
Luckily, Sky has designed an online tool that will automatically adjust and apply the correct APN settings for the Sky cellular network.
Here’s how it’s done:
- Navigate to sky.com/networksettings.
- From there Sign-In using your Sky Email & Password.
- Then go to My Account > Mobile > Settings.
- Wait 5 minutes for the Sky SMS Notification to arrive.
- Follow the instructions to automatically adjust the APN settings.
In case this didn’t immediately work and you still can’t make or receive calls, restart your device by completely shutting it down.
When you turn your device back on, you should be prompted to insert the Sky SIM PIN code and then you’ll be able to make calls normally.
In case your Sky SIM card just arrived but you can’t make calls go to Sky Device Support, select your device and choose “Set Internet Settings (first time)”.
From there follow the on-screen instructions to establish a connection to the Sky Cellular Network.
Tip: You can also choose between 3G or 4G by going to Network Connection > Change The Network Connection Mode.
In case Sky Mobile can’t make calls, it’s time to get serious.
Resetting the Network Settings is the most powerful method that you can use, which resets everything including Bluetooth, Cellular and WiFi.
It’s really simple and effective so let’s jump right in!
Alert: The steps below lead to permanent network data loss!
- Settings > System > Advanced > Reset Options > Reset Network Settings
- Settings > General > Transfer or Reset iPhone > Reset > Restart Network
When you’re ready, the APN settings of your device might once again not align with the necessary configuration.
Hence, hop back in Method #5 to automatically adjust the APN settings, restart your Sky Mobile device and test making a call.
Note: The reset will sometimes require your Sky Mobile device to be restarted.
Hence, when we’ve attempted everything but nothing worked, we can only assume that the problem is on the other end.
Try calling someone else…
- Also, check the Sky Mobile Status for outages in your area!
Perhaps the problem is not on your end and all you need to do is try calling again in a couple of hours.
However, when the issue won’t go away, let’s check what else we can do:
For additional assistance in resolving the calling problem, you can always reach out to Sky Mobile Support and report the issue you’re experiencing.
Don’t forget to share what we’ve done in this guide today, to save as much time as possible.
When you can’t make calls with Sky Mobile, restart your mobile and reseat the Sky SIM to make sure that the card is recognised by the device. Next up, refresh and optimise the Sky cellular network and as a last resort, reset the Network Settings of your device.
Today we’ve learned why Sky Mobile can’t make calls sometimes and how to be prepared for any situation.
Following the steps in this guide will not only help you solve the calling problem but also provide you with information on how the Sky Mobile network works!
We hope that this guide was helpful and for more relevant content, check our blog!
Read Next: How to Enable Sky Mobile WiFi Calling?
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.