Wondering why Sky Magic Eye not working? Well, it’s not that simple! When you’ve got a Sky TV Box you can connect a second TV to the setup.
That’s where the “Magic Eye” technology comes into use, allowing you to control TV2 using the original Sky remote.
In this guide, we’ll learn how to set up the feature properly and troubleshoot issues!
When Sky “Magic Eye” is not working we need to Power Cycle your Sky Setup along with TV1 and T2 and reconnect the video cables (HDMI & Coax). In addition, we’ll need to run an ANALOG scan on TV2 to store our Sky and allow us to use the Sky remote!
The Sky “Magic Eye” technology allows you to control your second TV with your Sky remote control.
You need an additional link between the Sky TV Box and TV2 is necessary for you to be able to establish a connection. Check the image below to see what the setup consists of.
There are quite a few different reasons why the Sky HD magic eye not working.
Here’s a complete list of everything that might have gone wrong:
- Temporal Sky TV Box Issue
- Interrupted Coaxial Connection
- Television 2 Not Connected
- RF Output Disabled/No RF2
- Software Sky TV Box Issue
These are the possibilities that could directly impact the Sky Magic Eye and in the solution guide below we’ll tackle each of them.
Surely by the end of the guide, the issue will be gone!
Alert: Sky Q TV Box does not support “Magic Eye”, except if your remote is Bluetooth-operated.
To be able to fix this issue, we need to go through ALL causes and find an effective approach.
Make sure to follow the methods as they are listed for the best efficiency.
The very first step and one of the most important methods in this guide are to thoroughly inspect the Sky TV Box setup.
What we’re going to review is how TV1 and TV2 are connected and perform a power circulation on all devices involved in the setup.
- Simply turn OFF the Sky TV Box, TV 1, and TV 2 for 5 minutes!
This will refresh the RF output of your Sky TV Box and the output should appear on your TV2 after the power cycle.
It does not matter whether you’re using a direct Coax connection or a type of splitter that we’re going to discuss throughout this guide.
In case the Magic Eye is still not working on your second TV, keep reading!
In case you’re still unable to control your second TV with the original Sky remote, perhaps you’ll need to switch the connection and test what happens.
TV1 is usually connected with only HDMI output on your Sky TV Box so what we have left for TV2 is the RF Output.
To switch the TV1 and TV2 connection, follow the steps below:
- Turn OFF TV1 & TV2.
- Disconnect the HDMI from TV1.
- Plug the HDMI into the TV2 HDMI input.
- Disconnect the Coax cable from TV2.
- Connect the Coax to the RF input of TV1
When you’re ready Restart your Sky TV Box and test controlling both TVs. In the case now the Magic Eye works, the issue is probably gone.
You can now switch back to the previous setup and you’ll be able to control TV2 using the original Sky Remote.
Note: Any faults in the video connection cables will prevent the Magic Eye from working!
The “Magic Eye” or the “dongle” coming from the Triax Connector should be positioned in an open space without any obstructions.
There has to be a clear line of sign between the “Magic Eye” and your Sky remote so you can control TV2 easily.
When the eye is covered in the wiring harness or under some kind of obstruction, the Sky remote will not be able to send IR signals.
In case that isn’t the case, keep reading!
In order to set up the “Magic Eye” technology successfully, you would need to have a second Coax input on the RF2 input of your Sky TV Box.
This Coax cable then goes into the room with the second TV (TV2) and connects.
Inspect and/or reconnect both Coax cable connectors!
In case there is no second RF output on your Sky TV Box, then you would need to purchase an I/O Triax Link/Modulator.
To discover one that will get the job done, scroll to the bottom of this guide to order and then come back to complete the troubleshooting.
In case you don’t have a second RF output on your Sky TV Box, you’ll need to install a Triax Link in-between to be able to spread the signal.
In case you’ve never installed a device like this before we strongly recommend, following the steps below:
- Turn OFF your Sky TV Box.
- Disconnect the device from the power.
- Disconnect the Coax from RF1 Output.
- Connect the Splitter to the RF1 port.
- Connect the Coax to the RF1 on the Triax Link.
- Connect the 2nd Coax to the RF2 of the Triax Link.
When you’re ready the coax connection would go to the respective TV1 and TV2 based on your setup and then you can set up the “Magic Eye”.
In case you’re still unable to control your second TV with your Sky remote, perhaps you’ve never accessed the hidden installer before!
Now when TV1 is connected via HDMI, and TV2 is connected through the RF input you’ll need to access the Hidden Installer to set up the Magic Eye.
We’re going to access the Sky TV Box settings so make sure to go on the TV1 and follow the steps below:
- Press the Services button.
- Tap the 0,0,1 buttons, one after another.
- Finally, press the Select button.
- In the Installer Menu, locate RF Output.
- Switch the RF Output to “ON”.
When you’re ready and the RF output is enabled on your Sky TV Box, you’ll need to run an auto-scan on your second TV.
This will store your Sky and you’ll be able to control TV2 with the original remote. In case something is not working as expected, proceed with the next solution!
Tip: Refer to your TV2 manufacturer’s instructions on how to perform ANALOG Scan.
In case nothing in this guide worked and you’re still not able to control TV2 with your original Sky remote, perhaps you need the Factory Reset.
This is the ultimate solution that we apply as a last resort, only when all else fails.
The downside is that ALL Sky TV Box settings will be permanently erased and the operating state of your system will be reverted to factory default settings.
There is no need to worry since the settings are easy to be reconfigured later.
Here is how to factory reset your Sky TV Box:
- Open the My Sky Panel on the TV Box.
- Tap and hold the Reset Button (red colour).
- Release only after a light appears on the TV Box.
- When all lights turn off and the box reboots it’s ready.
The reset might take up to a minute and when the device restarts you can set up the Magic Eye again and test.
In case that didn’t help also, make sure that your TV box does support the magic eye technology and contact Sky for additional assistance.
That was everything about solving “Magic Eye” issues on sky so let’s recap:
Hence the Sky “Magic Eye” is not working because the second TV is not connected via Coax cable to the RF output of your TV Box. Also, the RF output might be disabled so we need to manually turn it on and in case nothing helps, Factory Reset the Sky TV Box.
Now that we’ve learned why Sky Magic Eye not working and how to effectively solve the problem with a few methods, we can enjoy the functionality.
The benefit of controlling both our TVs and streaming Sky content at the same time is wonderful and you shouldn’t miss out…
Looking for a Triax Link for Sky TV Box TV2?
To connect your TV2 securely to the Sky TV Box we strongly recommend getting the Triax Compact Digital Link Magic Eye Connector.
This way you’ll be able to control your TV2 with the dongle from the Triax Link and stream Sky content simultaneously!
Read Next: Will Sky Record If TV Unplugged?
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.