How to Fix Sky Go Code 7005? – (Proven Solutions!)

The Sky Go code 7005, is one of the most frequent error codes that many people encounter.

There are quite a few different Sky Go error codes, and 7005 is one of them.

In this guide, we’ll learn why the code appears and what is the best approach against this, so let’s keep reading!

To resolve error code 7005 on Sky Go, begin by force-closing the app and manually deleting all related directories. Then, download the app from the official Sky source. If error 7005 persists, consider disabling your Firewall temporarily.

Let’s next decipher error code 7005 on Sky Go!

What Does Code 7005 Sky Go Mean?

Well, the meaning of the code is entirely concealed.

All evidence related to Sky Go error 7005 suggests that the issue appears on Windows, and it’s typically linked with Cisco VideoGuard.

The Cisco VideoGuard is a digital encryption service for Windows that comes with the app and works against piracy.

However, these protective measures from Sky sometimes affect even the users paying for the service, so it’s quite essential to know what you’re up against.

Here are the potential causes of why Sky Go error 7005 appears:

How to Fix Sky Go Code 7005 In Easy Steps!

1. Force-Close the Sky Go App!

The first and perhaps easiest step is to start over simply. On Windows, there is a very quick and easy way to force-close the Sky Go app and start fresh.

As we’ve mentioned, error 7005 is also related to a service called “Cisco VideoGuard,” so shut down and restart this process.

Here’s how to force-close processes on Windows:

1. First, right-click somewhere on the Taskbar.
2. Then, from the menu, select Task Manager.
3. Make sure that you’re under “Processes.”
4. Scroll or press the “S” key to find “Sky Go.”
5. Right-click on its tile and click “End Task.”
6. Repeat the same for “Cisco VideoGuard.”

Note: If you find, also disable related services such as “SkyGoInstaller” and “SkyGoSetup.”

2. Delete the Sky Go Data Folders

In case error 7005 is still apparent, a good way to address any data corruption within the Sky Go app files, would be to erase them manually.

These types of applications typically repair their files automatically, but you’ll guide you through the correct steps to resolve data faults.

Here’s how to refresh your Sky Go app data folders:

1. First, click on Start Menu from the taskbar.
2. Type “%appdata%” and enter the folder.
3. Look for two folders, “Sky” and “Sky Go”.
4. When you find them, delete both folders.
5. Then look for “Cisco” and delete this folder.

Here are all folders for deletion as per their Windows directory:

• C:\Users\User\AppData\Roaming\Sky 
• C:\Users\User\AppData\Roaming\Sky Go
• C:\Users\User\AppData\Local\Cisco
• C:\Users\User\AppData\LocalLow\Cisco
• C:\Users\User\AppData\Local\Cisco

When you’re ready, test opening the Sky Go app again. The app should now create fresh data folders and solve your problem.

However, if the Sky Go app now doesn’t work, keep reading!

3. Reinstall the Sky Go Application!

One of the most-effective ways to resolve any type of error code, not only code 7005, would be to reinstall the Sky Go application cleanly.

On Windows, this is possible through the Control Panel, so let’s learn how to remove all app files and reinstall your Sky Go cleanly!

1. First, click on the Start Menu from the Taskbar.
2. Then, type “Control Panel” and enter the tab.
3. Then look for the “Programs and Features” tile.
4. Next, under “Name,” look for the “Sky Go” app.
5. Click on the app and on the “Uninstall” button.
6. Then navigate to the Sky Go Download Page.
7. In there, click on “Windows – download the app”.
8. Then, locate the “SkyGoInstaller” and run the .exe.
9. When installed, Sky Go will appear on the desktop.

Test by launching the Sky Go application “as Administrator” to overcome any restrictions regarding admin rights.

You should be prompted to sign into your account without an error code.

Note: If the application is still not working, test after rebooting your computer!

4. Pause Your Firewall & Antivirus

Sometimes, even if rarely, error code 7005 sky go might be due to a conflict with the networking setup on your computer system.

Sky Go is a trusted source, and if you downloaded the installer from the official web page, it’s safe to lower your security.

You only need to pause Windows Firewall and/or Antivirus temporarily!

How to Pause Windows Firewall?

1. First, click on the Start Menu in the Taskbar.
2. Then enter the “Windows Defender Firewall.”
3. Click “Windows Defender Firewall Properties.”
4. In the pop-up window, switch the Firewall to “off.”

How to Pause My Antivirus App?

1. From the left on the Taskbar, click on the arrow.
2. This will reveal all currently working applications.
3. Right-click on your Antivirus app to reveal options.
4. Then find an option to Pause or Mute temporarily.
5. Tip: Select 3 or 5 minutes, which would be enough.

Test whether the Sky Go app will work when you’re ready.

In case error 7005 is still there, you will need to re-enable your Firewall and Antivirus.

Hence, follow the same steps in reverse!

Note: Verify that you’re downloading the Sky Go app from the official source!

5. Create & Run a Bat Troubleshooter!

There is a straightforward way to create an easy all-in-one tool to address error 7005 on your Sky Go and solve the problem in seconds.

You don’t need to be a programmer to create something that efficient. Instead, we will guide you through a non-technical step!

Step #1 Create the “FixSky7005.bat” File!

This one is easy. Right-click somewhere on your desktop, go to “New” and select “Text Document”.

Then copy and text below exactly as it is, and paste the code into the document.

MsiExec.exe /X{30e4813e-2a86-4e4f-82ea-23df71ca8ffb} /qn

“C:\Users\User\AppData\Roaming\Sky\Sky Go\unins000.exe” /SILENT

@RD /S /Q “C:\Users\PC User\AppData\Local\Cisco”

@RD /S /Q “C:\Users\PC User\AppData\LocalLow\Cisco”

@RD /S /Q “C:\Users\PC User\AppData\Local\Cisco”

@RD /S /Q “C:\Users\PC User\AppData\Roaming\Sky”

@RD /S /Q “C:\Users\PC User\AppData\Roaming\Sky Go”

C:\System\FixSky7005\SkyGoInstaller.exe /SILENT

The only requirement is to replace the “User” with the name of your computer.

To see the name of your user, go to This PC > Local Disc (C:) > Users.

Then replace your name with the red text “PC User” and close and save the notepad on your desktop.

Tip: Name your text file “FixSky7005.BAT” and put the file in a folder named “FixSky7005”.

Step #2 Run the “FixSky7005.BAT” File!

The next step is to double-click on the new file that should have appeared on your desktop, which will execute all of the commands within the text file.

These commands include:

• Removing the Cisco VideoGuard.
• Removing Sky Go and all folders.
• Reinstalling the Sky Go application.

When you first run the troubleshooter file you’ve created, the Sky Go app will re-install immediately, but all folders will be deleted.

So, create a folder called “FixSky7005” in the C:\System, directory and run the bat file from your desktop again to reinstall Sky Go.

Step #3 Turn OFF Your Firewall

If the troubleshooter didn’t help, you might have to turn off your Firewall, so scroll up in the guide to find the steps we’ve already discussed.

When you disable the security layer of your Windows, run the bat installed again to clear all Sky folders and cleanly reinstall the app.

Tip: If that doesn’t help, remove the app from the Windows Control Panel.

Sky Go Error Code Still There!

If nothing helps against the error 7005 on your Sky Go, it’s time to seek qualified assistance.

Perhaps something is wrong with your account, or your Sky TV subscription has ended. Whatever it is, it’s to consult with Sky Go Customer Service!

Quick Recap:

Hence, to resolve the Sky Go code 7005, you need to clear the Sky Go app folders and the Cisco VideoGuard directories.

In addition, you should uninstall the Sky Go app from the Windows Control Panel and then verify to download the official Sky Go installer!

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