Sky Glass subtitles won’t turn off? Keep reading because we know exactly what’s wrong!
Whenever the subtitles of a Sky Glass TV won’t deactivate, it is possible that the feature hasn’t been deactivated in the device’s accessibility settings.
This should help, but this is not the only possibility, so here, we will review everything that can prevent the subtitles from deactivating!
If the subtitles of the Sky Glass won’t turn off, navigate to Settings > “Accessibility” and verify that the “Subtitles” feature is deactivated. If the subtitles are still there, check if the selected broadcast has “Subtitles” activated and ultimately factory reset your Sky Glass!
Stay invested in uncovering all the reasons for the subtitle issue on Sky Glass!
Why Are the Sky Glass Subtitles Not Turning Off?
So, except for the accessibility setting of the Sky Glass that allows the appearance of subtitles, there are also broadcast-specific options.
To determine why won’t the subtitles of the Sky Glass turn off, the first step is to identify all of the underlying causes leading to the error.
Here’s what could prevent the subtitles on the Sky Glass from deactivating:
Are Sky Glass Subtitles Enabled by Default?
Subtitles on Sky Glass are available for Live TV and on-demand content on the platform.
To use subtitles, you can enable the “Subtitle” setting in the accessibility configuration of the TV or turn on subtitles available by default for the selected broadcast.
Warning: No subtitles will occur on your Sky Glass if the broadcast doesn’t support any!
Sky Glass Subtitles Won’t Turn Off – Easy Solution!
Tip: To resolve the issue faster, follow our steps chronologically.
1. Deactivate the “Subtitle” Setting!
To deactivate the subtitles for all Sky Glass channels and broadcasts, navigating to the settings and deactivating the global features is necessary.
Many TV channels have individual subtitles or “CC” settings that can be adjusted as well, on top of the global TV settings.
Here’s how to turn off the Sky Glass subtitles in the “Accessibility” settings:
- Scroll down to the Sky Glass “Settings” tab.
- Press the “OK” button to access the options.
- Highlight the “Accessibility” tab in the menu.
- After that, press “OK” and highlight “Subtitles”.
- Finally, verify that the “Subtitles” are set to “OFF”.
Once the “Subtitle” feature is deactivated, no subtitles will be available for any of the broadcasts available in the channel lineup of the Sky Glass.
To re-activate the subtitles for all broadcasts at any time, navigate to the “Accessibility” tab and switch the setting back to “ON”.
Note: If you cannot find the “Subtitle” option, the Sky Glass is outdated!
2. Disable the “CC” for Streaming
A portion of the broadcasts available in the channel lineup of the Sky Glass has an available closed captions option.
To activate/deactivate the CC, you must access the language settings of the broadcast and deactivate the feature for the selected Sky Glass broadcast.
How to Deactivate Default Broadcast Subtitles?
To turn off the subtitles for the selected TV show or movie on Sky Glass, press the “UP” arrow on the remote control and highlight the keyboard icon at the top.
Press “OK” and highlight the “Subtitle” again before pressing “OK” again to deactivate the feature.
Warning: No subtitles will be available for the selected broadcast until re-enabled!
How to Check if a Broadcast Has Subtitles?
After selecting a broadcast to stream, review the current broadcast’s description.
If the channel is marked with an “S”, the selected broadcast’s subtitles are available by default.
So, play a Sky Glass channel that doesn’t have an “S” in the description, and subtitles should never appear!
3. Power the Sky Glass ON/OFF
If turning subtitles off Sky Glass didn’t work after deactivating the closed captions for a selected channel, then the next suggestion is to power the Sky Glass ON/OFF.
This reset type will not erase any content from the Sky Glass TV but only refresh the operational services.
Here’s how to reset the power of a Sky Glass TV in easy steps:
- First, press the “power” button on the remote control.
- Wait until the Sky Glass has completely powered off.
- Disconnect the power adapter from the TV’s port.
- Wait for 60 seconds while the Sky Glass discharges.
- Reconnect the power cable of the TV back into power.
Once the power cycle is achieved and the Sky Glass is reconnected, go to the “Accessibility” tab in the TV settings to check if the “Subtitles” are turned on.
If the feature is activated after resetting the temporal system cache, deactivate the subtitles again and test if they are gone.
Note: The power cycle is even more effective if you leave your Sky Glass unplugged for longer!
4. Update the Sky Glass Firmware!
One of the reasons why the subtitles of the Sky Glass won’t deactivate is an outdated firmware version.
Hence, the next step is to check if the TV is updated to the most current firmware and deactivate the subtitles in the Sky Glass settings after finalising the process.
How to Force a Firmware Update on Sky Glass?
Since all Sky Glass TVs connected to Wi-Fi receive updates automatically, the only way to force a firmware update is to let the TV enter into “Standby” mode.
The “Standby” mode is activated once the Sky Glass TV has been inactive for over 1 hour and is still connected to the WiFi.
Verify that the Sky Glass is connected to the internet and wait for 1 hour!
Once the firmware update starts, do not interact with the Sky Glass until the latest version is uploaded.
Once the TV reboots, use the remote control to turn on a channel in the TV lineup and determine if the subtitles are still there.
Tip: If the Sky Glass won’t pair to Wi-Fi, reboot the network router and try again!
5. Use the Sky Glass Voice Remote
Another way to deactivate the subtitles on the Sky Glass is to use a voice remote.
If you have a programmed voice remote with a “Microphone” button, you only need to pronounce a voice command that will deactivate all subtitles on the TV.
How to Enable “Voice Mics” On Sky Glass?
To use a voice remote with your Sky Gass, activate the “Voice Mics” feature in the settings in the “Hands-Free Voice Control” configuration tab.
- To turn on “Voice mics”, go to Home > “Settings” > “Privacy” > “Voice mics”.
Highlight the feature and press “OK” on the voice remote control to activate the option.
Wait until the “Voice Guidance” Sky assistant is installed on the TV, and you can now operate hands-free!
Tip: To start narrating a voice command, press and hold the “Microphone” remote button!
How to Deactivate Subtitles with a Voice Command?
Once the “Voice mics” feature has been activated on the Sky Glass, the next step is to input the voice command that will deactivate the feature for good.
So, say, “Sky, turn off the subtitles”. The voice assistant icon will appear if the TV recognises the command.
6. Factory Reset the Sky Glass TV!
To address all issues with the Sky Glass and misconfigured subtitle and accessibility settings, conduct a factory reset process.
The reset will erase all content and settings from the Sky TV, including all the settings and installed applications.
None of the content erased from the factory reset can be brought back!
Here’s how to perform a factory reset on the Sky Glass in easy steps:
- Press the “Home” button on the Sky remote control.
- Go to “Settings” and enter “System Management”.
- After that, highlight “Resets & update” in the menu.
- Go to “Factory Reset” and press “OK” on the remote.
- Complete the on-screen instructions to reset the TV.
Once the factory reset is complete, the Sky Glass system will be erased completely.
You will have to complete the initial setup of the TV, including the configuration of all default settings, such as first-time Wi-Fi setup.
Alert: Do not unplug or power off the Sky Glass until the factory reset is complete!
Hence, when Sky Glass subtitles won’t turn off, perform a power cycle on the Sky Glass and turn off the “Subtitle” setting in the accessibility options.
If the issue still exists, play a broadcast without subtitles or “CC”, and ultimately, factory reset your Sky Glass TV.
Follow our blog for more helpful tips and resolutions for Sky Glass!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.