Why is the Sky Glass HDMI not working? This is a common issue, so we’re here to help!
Not being able to use the HDMI capabilities of your Sky Glass can significantly reduce the joy and streaming experience.
We must uncover the possibilities and understand what causes the HDMI malfunction, which is the best way to approach the problem without knowing anything!
When the HDMI of your Sky Glass is not working, first inspect whether the HDMI cable is connected securely and test the cable on a different HDMI port. If the issue persists, then inspect the connected third-party devices and perform a factory reset on the Sky Glass.
There is much more to uncover!
Why is the HDMI Not Working On Sky Glass?
All HDMI ports on the Sky Glass offer high-speed connection and astonishingly high bitrate and resolution quality.
All devices connected via HDMI will be displayed with stunning detail and clarity with the high-end HDMI technology of Sky Glass.
The Sky Glass is equipped with 3 x HDMI 2.1 ports, and connecting a third-party device to one of the ports will ultimately use your Sky Glass TV as a monitor.
If you’ve connected your device, but the output does not appear on the Sky Glass, something went wrong. So, let’s see what…
Info: The multiple HDMI ports on your Sky Glass allow connection to multiple sources!
Sky Glass HDMI Not Working – 6 Proven Solutions!
Tip: Follow our steps in chronological order!
1. Select the Correct HDMI Source
For all one knows, the incorrect HDMI input could have been selected in the Sky Glass’s menu if the third-party device is connected to “HDMI 1”.
So, if you’ve accidentally selected “HDMI 2” or “HDMI 3”, the broadcast of the device will not be displayed on the TV screen, due to an empty port.
Here’s how to access the input menu of the Sky Glass and select the correct source:
- Scroll down to the Homescreen of the Sky Glass device.
- Highlight the “Apps and Input” section from the panel.
- Press “OK” to access the Source menu of the Sky Glass.
- Find in which HDMI port is the third-party unit plugged in.
- Highlight the corresponding source of the external device.
- Press “OK” on the remote control to lock in your selection.
- Check if the external device’s broadcast will now appear.
- Test on the other HDMI port that hasn’t been used until now.
Note: Unplug other external devices and test the Sky Glass TV with a single HDMI connection to prevent HDMI conflicts.
2. Soft-Reset the Sky Glass & Source!
The soft reset is the best option for tackling Sky Glass’s temporal issues and bugs.
This method will not erase any content or data from the TV but only discharge the hardware and the power supply, resulting in a system refresh and a clean startup the next time your Sky Glass turns on.
Follow these instructions to soft reset your Sky Glass TV:
- Press the “power” button on the Sky Glass remote.
- Once the TV shuts down, unplug it from the power.
- Wait for 60 seconds while the Glass is unplugged.
- Then, reconnect the power cable to the wall outlet.
- Press “power” on the remote to turn on the Sky TV.
- Finally, switch to the occupied HDMI source and test.
Reminder: Follow the steps from the first solution in this guide to select the correct HDMI input source on your Sky Glass TV.
3. Test on a Different HDMI Port
The next step is to determine if all of the HDMI ports on the Sky Glass are defective or if there’s a malfunction with a single port.
To test the HDMI ports of the Sky Glass, you must connect the third-party device to all three HDMI ports and change to each of the sources in the inputs menu.
Follow these steps to test the HDMI ports on the Sky Glass TV:
- Unplug the third-party device’s HDMI cable from the Sky Glass.
- Inspect the two remaining HDMI ports that haven’t been tested.
- Connect the external device to the first of the two untested ports.
- Navigate into the Sky Glass’ source menu and select the input.
- Check if the newly selected HDMI source will display the feed.
- Optional: Test the second HDMI port in case it doesn’t work.
Simply connect your device to one HDMI port and cycle through the inputs to discover the feed and start streaming.
If you don’t find your HDMI input, test on another port and cycle through the sources again to identify whether the ports are defective or the HDMI functionality won’t work!
Tip: Double-check if the HDMI connects are plugged all the way into the HDMI ports!
4. Replace the HDMI Setup Cable!
In case Sky Glass HDMI not working, the next step is to replace the HDMI cable with a new one or another unit that you’ve got lying around.
If the HDMI cable has been utilised for a while or has been damaged, it wears out, resulting in a loss of input, screen flickering or black screen.
Connect an alternative HDMI cable to connect to your Sky Glass!
How to Tell if an HDMI Cable is Defective?
The easiest way to tell if there’s an issue with an HDMI cable is to inspect the connector and the plastic cover of the wires.
If there are any rips, cuts, damages, or bents on the HDMI cable, it is likely that the wire is interrupted and is no longer functioning correctly.
Here are the most usual signs of a defective HDMI cable:
- Repeated losses in the audio/video transfer.
- Constant “desync” of the audio and video.
- Flickering of the display or distorted audio.
Also, ensure a 2.0 HDMI is connected with the Sky Glass to achieve the best compatibility between the TV and the connecting device.
In addition, check if the HDMI port on the back of the Sky Glass or the connecting device is damaged.
Tip: Check the connectors and ports of the HDMI cable for dust accumulation!
5. Unplug Other Third-Party Devices
A software conflict may have occurred due to connecting multiple, incompatible HDMI devices to the Sky Glass TV.
To defuse the possibility of such software conflict, it is recommended to disconnect all of the third-party devices and leave only the unit you’re testing with.
Unplug all third-party devices connected via HDMI, Coax, or RCA cables.
Any externally connected streaming players, sticks, or cable boxes could cause a software conflict with the HDMI instalment.
Only connect a single HDMI device to the “HDMI 1” port on the Sky Glass for testing purposes until the issue is resolved.
Note: Also verify that the electrical outlet for your Sky Glass TV is functional!
6. Factory Reset the Sky Glass TV
Conducting a factory reset on the Sky Glass is recommended to verify that the HDMI problem is unrelated to the software.
Unlike the power cycle, a factory reset will erase all content, data and settings on your Sky Glass TV, including apps, user settings, and other installed media.
The data loss after a factory reset is irreversible!
Here’s how to perform a factory reset on a Sky Glass TV device:
- Navigate to the “Settings” of the Sky Glass device.
- Highlight “System Management” and press “OK.”
- Then, navigate to the “Resets & Updates” section.
- From there, find “Factory Reset” and press “OK.”
- Then, follow the on-screen instructions to reset.
Once the factory reset starts, you cannot interact with the Sky Glass for 3-5 minutes until the process is complete.
Once the initialisation is complete, you will be back at the first-time setup screen of the Sky Glass and must establish the settings configuration from scratch.
Note: Do not unplug or power off the Sky Glass during the factory reset!
Quick Recap:
Hence, to fix whenever Sky Glass HDMI not working, perform a power cycle on the Sky Glass and verify that the correct HDMI source is selected.
If the issue is still there, test on a different HDMI port, install a replacement HDMI cable, and factory reset the Sky Glass.
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.