Cooling Period is the time that a Company allows its Broadband, TV & Mobile subscribers to cancel any agreement without giving any reason. Also, if cancellation is done during this period, there will be no penalty or Termination fee.
To give extra confidence to take up new Subscription, Sky UK has come up with an enhanced period of cooling time to its customers. Now, as per Company’s new statement, the period of no question asked return is 31 days instead of 14 days.
During these 31 days, you have the right to terminate your subscription or device that you have purchased without giving any reason.
When Does It Start?
The cooling off period of your Broadband, Mobile or TV connection normally starts upon the installation of your connection. In a broader sense, the period starts from the date of
Make sure you have checked your contract papers to find out your ‘Cooling off Period”. You can contact the support staff also to find it out.
Cancellation During This Period
During this period, you have every right to terminate a subscription without giving any notice. Also, you won’t be charged any early termination fees. But just make sure you have raised the cancellation request within the 31 days.
We recommend not to wait till 31st day but to act early in case you have made up your mind to do the cancellation.
This is because the cancellation process is not straight forward as you may think. Also, many evidences are there where companies try to lure users to continue with their product or services.
Hence, whatever subscription you have taken from the company, ensure you know the correct cooling period. This will help you go through the cancellation with confidence.
As mentioned, when you make any cancellation of your Broadband, TV or Mobile subscription during the cooling period, you will be entitled to a full refund. However, if you have activated any services you may need to pay for the part of the service used.
For example, if you have activated Sky mobile, you need to pay the call fees that you may have incurred by placing calls.
Also, the activation fees or setup fees will not be refunded to you as per the company’s terms and conditions.
The refund amount will be credited in your original mode of payment within 14 days of cancellation request.
# Return of Equipment
When you raise a return request and are approved, you must return the equipment or device to the company.
Use only the prescribed rules of the company while returning and do not make a delay in returning. This may affect your refund.
You must keep the delivery proof with you in case of further complications or refund.
# Find Alternative
Since you have made the cancellation request, you must now find an alternative service provider to fulfil your Internet and Entertainment needs.
This is because, on receipt of cancellation request, you won’t be able to use their service anymore.
Hence, it is a good idea, to apply for the alternative connection when you have made up your mind to cancel Sky subscription. This will help you to get uninterrupted Internet and Entertainment.
Cancellation Outside Cooling Off Period
However, if you need to cancel the service after the cooling off period, the rules will change. You will need to pay Early Termination fees as decided in your Contract terms.
The company’s payment terms are that you have to pay one month in advance for your subscription. Hence you may be billed for the next month as well when you cancel in addition to the early termination fees.
Getting a Broadband, TV or Mobile connection is very easy these days. All companies try to give out their best offers to attract new subscribers. Having said that, the cancellation terms are stricter for all companies.
Hence, the Sky cooling off period is a boon for new subscribers who want to try out the services of the Company.
This guarantees no question asked refund and without incurring any fees. But we recommend users to ensure the timeline as mentioned above to avoid any penalty.