Cooling Period is the time that a Company allows its Broadband, TV & Mobile subscribers to cancel any agreement without giving any reason. Also, if cancellation is done during this period, there will be no penalty or Termination fee.
To give extra confidence to take up new Subscription, Sky UK has come up with an enhanced period of cooling time to its customers. Now, as per Company’s new statement, the period of no question asked return is 31 days instead of 14 days.
Sky mobile Cooling off period is the same i.e., 31 days from the date of connection. The dates (whichever is earlier) start from the date as mentioned below:
Delivery of Device
Contact Agreement Sign Date
Make sure you have checked your contract papers to find out your ‘Cooling off Period”. You can contact the support staff also to find it out.
Cancellation During This Period
During this period, you have every right to terminate a subscription without giving any notice. Also, you won’t be charged any early termination fees. But just make sure you have raised the cancellation request within the 31 days.
As mentioned, when you make any cancellation of your Broadband, TV or Mobile subscription during the cooling period, you will be entitled to a full refund. However, if you have activated any services you may need to pay for the part of the service used.
For example, if you have activated Sky mobile, you need to pay the call fees that you may have incurred by placing calls.
Also, the activation fees or setup fees will not be refunded to you as per the company’s terms and conditions.
The company’s payment terms are that you have to pay one month in advance for your subscription. Hence you may be billed for the next month as well when you cancel in addition to the early termination fees.
Getting a Broadband, TV or Mobile connection is very easy these days. All companies try to give out their best offers to attract new subscribers. Having said that, the cancellation terms are stricter for all companies.
Hence, the Sky cooling off period is a boon for new subscribers who want to try out the services of the Company.
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