Sky Catch Up not working issues have become prevalent among Sky customers. Since this entertainment platform opens the world of entertainment in our homes, we understand how infuriating this problem may be.
Imagine canceling your hang out session with your loved ones just because of a faulty Sky Catch Up service?
Fortunately, you do not have to stress about canceling this anymore because there are several steps you can take to avoid this problem.
Here, we will discuss the common reasons why your Catch Up may not be working and the possible troubleshooting techniques you can do on your own for these.
Reasons for Non-Working of Sky Catch Up
Sky Catch Up gives you the option to keep track of your favorite TV shows and movies whenever and wherever you are.
Aside from hundreds of entertainment content here in the UK, this entertainment platform also gives you access to internet-based streaming services like BBC’s iPlayer.
But despite these benefits, you may experience Sky Catch Up not working on Sky Q or Sky Go.
Below are some the common reasons why this situation occurs:
Network Connection Issues
Since Sky Catch Up operates solely through the internet, you have the option to catch your favorite programs on your main television screen like how you would on your laptop or phone.
But of course, this advantage also has its fair share of issues.
When Catch Up suddenly stops responding, the most common culprit is a faulty or unstable network connection. If you are using cellular data, expect your streams and downloads to be slow or worse, laggy.
Faulty Internet Router
Similar to our first culprit, a faulty network router can also affect your WiFi signal strength. As a result, you may experience weak to no internet connection at all.
Outdated Sky Box Software
Next on our list is an outdated Sky box software. If you do not have the latest updates on your device, you may experience difficulty accessing and launching some applications and programs.
Customized Settings
Lastly, changing your default settings to your liking may sometimes cause technical glitches on your streams.
Although this issue rarely happens, it is still a possible reason why this entertainment platform is not responding.
How to Fix Sky Catch Up Not Working
Before we go into the specific troubleshooting techniques, our first course of action is pinpointing your issue’s root cause.
Once you have that settled, let us now take a closer look at the possible fixing methods for your Sky Catch Up not working on Sky Go and Sky Q issues.
Check Your Network Connection
We know that the number one culprit for your unresponsive Sky Catch Up service is your internet connection. In most situations, this issue occurs because your WiFi is not correctly set up.
You can follow the steps below to guide you throughout the process:
Step 1. Hold the Home button on your remote control and navigate through the Settings menu.
Step 2. Click on the Status menu and then press the Network Connection option.
Step 3. Afterward, click on the Network Setup tab. Ensure that you have your “Connection to the Internet” and “Connection to other Broadband” options checked.
Reset your Network Connection
Hopefully, ticking the boxes of the “Connection to the Internet” and “Connection to other Broadband” options will fix your issue.
However, if your WiFi has not been set up correctly, you need to reset your network connection and re-pair it with your streaming equipment.
You can follow the steps below to guide you throughout the process:
Step 1. Visit the Settings menu and click on the Network tab.
Step 2. Afterward, reset your existing network connection by pressing the red button.
Step 3. Click Continue, then wait until your WiFi finishes setting up.
Step 4. Once your WiFi is good to go, re-connect your streaming device to the same network.
Reboot Your Router and Streaming Box
If resetting your home network does not resolve the issue, you can now reboot your router. In most scenarios, doing so fixes several minor and significant errors you may encounter.
You can follow the steps below to guide you throughout the process:
Step 1. Unplug the power cables of your router and your streaming device from the outlet and wait for at least two to three minutes.
Step 2. Afterward, plug your cables back into their respective ports and outlets.
Step 3. Wait for a few seconds until your router lights up.
Adjust Your Settings
Once you have restarted both your router and streaming device, you can also adjust your video settings to resolve your Sky Catch Up not working woes.
You can follow the steps below to guide you throughout the process:
- Click on the Services button on your remote.
- Locate Options and then click on Customize.
- Skip to the next page and select On-Demand Download Format.
- Select the SD ONLY option and confirm your changes.
Update Your Software
Some programs and applications may stop working on outdated software versions.
So, to ensure that your Sky box is up to date, you can follow the steps below to guide you throughout the process:
- Press the Home button on your remote control and select Settings.
- Click on the System Info option and take note of both your Hardware and Software versions.
- Check whether your streaming box is up to date on their official website.
If your device is not on the latest software version, you can perform a manual update by following these steps:
Step #1. Press the Home button on your remote control and select Settings.
Step #2. Click on the System Info option, followed by Software Version.
Step #3. Press Set up and choose Software Download to begin your update. Make sure that your device is on throughout the entire process.
Step #4. Once your update finishes, press the Standby button on your remote control and wait until your device finishes rebooting.
Catching Up with The World of Entertainment
Sky Catch up allows you to stay on track with your favorite TV shows and films.
However, issues are not absent from this internet-based streaming service.
Fortunately, there are several possible troubleshooting techniques to resolve your connection problems as soon as possible.
Further Read: If your Sky on Demand is not working, you can refer our guide on how to fix Sky on demand not working for more details.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.