If this on-demand video (VoD) service is not working smoothly then this article is definitely a must-read for you. With all the tried and tested troubleshooting tips you can get the service back to working condition again.
Also, these days “error messages” popping up on the screen is quite common.
Common Problems with Sky on Demand
Though the service has gained immense popularity among users, however, users face problems while using it. Some of the major problems and errors that the subscribers of this company face are as follows:
(a) Sky Q won’t Download on Demand
Some users say that some shows and movies won’t download. This normally happens when you try to see any shows which are not a part of your subscription. Also, a bad Internet connection can also be a reason.
However, if you are unsure of the problem, or the error is not among the mentioned above, we recommend you to go for the undermentioned troubleshooting method. Follow the steps one by one and you should fix your Sky on Demand very soon.
First and foremost, have a look at your Sky Subscription details to find out if you have actually subscribed to “Video on demand” or not. Check out if you have Ultimate on Demand or the BoxSets subscription.
Yes, it may sound normal, but many users overlook this and think they have all the required package. If you are unsure you can check out with the support staff to find out your opted services.
Restart your Sky Box
A simple restart can fix many issues with Skybox and services. However, the restart process is not just switched off and on. The process is as follows:
Sometimes changing the HD settings can help you fix the problem of non-downloading. To do so, follow these steps:
Press "services" on your Q remote.
Find the "Options", and then "Customise".
Press "CH + / -" to skip to next page.
Highlight the option "On-Demand Download Format" and do change it to "SD ONLY".
Press the "green" button to "save" the setting.
Try to use the service again.
Check Network Connections
The main culprit for your video demand service non-functioning is your home network. Chances are that your Wi-Fi is not set up properly with the SkyBox. So, follow these steps to find out if your broadband is set up properly or not.
A highly motivated Tech writer. She is a front end developer and has a strong background in technology. Being a Computer graduate, she has been featured on many prominent websites including Xtrium. Her way to guide people in troubleshooting tech related issues is immensely commendable.