Why Is My Shaw Satellite Receiver Not Working? Complete Fix Guide

If your Shaw satellite receiver not working or you cannot receive any channels, then this post is for you.

Here we will unveil the proper way to establish your setup and resolve any unexpected issues.

If your Shaw Satellite receiver is not working you should first check if it’s authorized. If it is you’ll need to check if everything is connected properly and restart all the devices included in your workflow.

If that does not help either, you’ll have to inspect the dish and remove any interference.

There is much more to know than that so, let’s find out what happened to your receiver and then resolve the problem.

Why Shaw Direct Satellite Receiver Not Working?

If your Shaw direct satellite refuses to boot up, or it is starting but unable to find any channels, here is what might have happened:

1. Dish Interference

If something is standing in front of your satellite dish or there is rain or snow inside it, the signal may be blocked, preventing your receiver from working.

2. Connection Issue

Whenever the connection between your receiver and dish is damaged or disconnected your satellite receiver will not work as intended.

3. No Service

If your Dish doesn’t detect any signal your satellite receiver won’t work.

4. Receiver OS issue

In case the receiver’s software is corrupted, you’ll need to completely reset it to resolve the problem.

5. Hardware Damage

If you’ve caused any hardware damage to hardware components, it is possible that the receiver won’t work.

In case the hardware power button is not lit up, under any circumstance then it’s either any of the power ports/sources or the cable. Having those possibilities in mind, let’s continue with the solution methods.

How To Fix Shaw Satellite Receiver Not Working?

Before starting with the solutions, it’s important to determine whether the receiver is turning ON or not.

Press the hardware power button to avoid issues with your remote and once up and running you can start troubleshooting.

Note: If you cannot turn ON your receiver, check the power cable and power source.

Solution #1 Authorize The Receiver

If this is the first time you set up your Shaw receiver and is not purchased from the manufacturers, it is possible that the device hasn’t been authorized.

Upon signing with Shaw, you will be granted an online registration where you can track the status of your subscription and included devices.

Follow these steps to authorize your receiver:

1. Go to your online registration at Shaw by entering the credentials.
2. Go to the Devices tab and check for your receiver.
3. Click on Authorize if the button isn’t gray, otherwise make a quick activation call at the number below.

If you’re having trouble with the process, you can always get in touch with Shaw for assistance.

Solution #2 Power Cycle The Receiver

By power cycling your Shaw satellite receiver, you can easily resolve temporal power issues such as this one.

Just make sure to plug the receiver into a standalone wall outlet after performing the power cycle to evade possible power interferences with strips or dividers.

1. Unplug the receiver’s power adapter from both ends.
2. Put the adapter away and wait for 30 seconds.
3. Once done, plug the adapter back to its position and power on the device.

Note: If the issue is still there, try changing the power source.

Solution #3 Inspect Coaxial Cable

If your receiver says“no signal”, there is most likely an issue with the coaxial cable. 

You must trace the coaxial cable from the dish to the receiver and ensure there is no visual hardware damage inflicted to the cable.

If you feel like it, you might as well replace the cable, otherwise, you must advise a technician to come and take a look at the situation.

If however, the coaxial cable is not damaged and everything seems to be normal, you can proceed with inspecting the dish in our next solution.

Solution #4 Troubleshoot The Satellite Dish

If your Shaw satellite receiver is not working, there could be something blocking the dish’s sight, therefore, preventing you from catching the signal.

To ensure everything with the dish, you’ll need to check on a few thighs:

1. Re-align the satellite dish slightly to point towards higher in the sky.
2. Clean any rain or snow inside the dish.
3. Check if there is visual damage to the dish.
4. Ensure the dish’ stand is reliable and there is no danger of it falling off.
5. Make sure that there are no trees or other large obstacles in front of the dish.
6. Ensure that the coaxial cable is tightly connected.

Tip: On your way back to your receiver inside, follow the path of your coaxial cable and make sure that it is not twisted, damaged or under pressure.

Solution #5 Remove Interference

If your receiver doesn’t work as intended, there might be some kind of interference happening with devices that transmit signals in close range.

Here is a list of possible devices that may cause interference with your Shaw satellite receiver:

• Radar stations.
• CB radio.
• Smart meters.
• Other types of satellite receivers.
• WiFi devices.
• Microwaves and more…

Make sure none of these devices is in the 5-meter range of your satellite receiver to avoid all possible signal contacts and the interference that comes afterwards.

Solution #6 Reset Receiver To Default

Since many users were looking for the answer to the question “how do I reset my Shaw Satellite receiver?”, we’ve got you covered.

The receiver is often referred to as a gateway or portal between your TV and satellite dish and here is how to reset it:

1. On your remote press Options.
2. Immediately after, press “4,9,8,8,6”.
3. After 2-3 seconds the options menu should appear.
4. From the menu, choose Perform Factory Reset.
5. Press OK when the confirmation prompt appears.
6. Wait for the receiver to turn OFF.
7. Wait until it’s completely reset.

Once ready you can test and if it’s still not working, then you’ve got one last option.

Solution #7 Try The Long Unplug

As unbelievable as it may sound, users admitted that unplugging their receiver for longer than 6 hours may bring it back to life.

If you’ve reached that further into the post, it is worth trying since there isn’t much left to do.

Simply unplug the power adapter of your Shaw receiver and wait for 6-7 hours. The effect is not proven, but it is worth trying before getting in touch with Shaw support for assistance.

To fix the Shaw satellite receiver, ensure the receiver is authorized, power cycle the device and troubleshoot the coaxial cable. Then, remove any interference, inspect the satellite dish, reset the box and try the long unplug.

Read Next: Shaw Cable Troubleshooting No Signal Guide

Bottom Line:

As you’ve learned, whenever the Shaw satellite receiver not working there are quite a few things that you can try.

The solutions will only help if the receiver is actually turning ON. If it doesn’t then the possibilities can be reduced to your power source, cables and hardware.

If this post was helpful but you’ve got other issues with your satellite setup, make sure to check our blog to uncover the solutions you’re looking for!