Can’t fix when Shaw Blue Curve keeps disconnecting? Keep on reading!
We’ll go over all details regarding the problem with your Shaw Blue Curve and how you could manage it properly from your home.
By the end of this guide, you’ll have learned what are the best solutions, how to apply them and what to expect of the problem.
To fix when Shaw Blue Curve is constantly disconnecting, power cycle the device and then reconnect the coaxial cable. Next, run the troubleshooter in the Blue Curve Home app and reinstall the platform and finally, perform a Reset on your Shaw Blue Curve.
Let’s first go through the potential causes of this problem before diving into the guide!
Before we dig deep into the troubleshooting, we should first review what could possibly cause the internet of your Shaw Blue Curve to be dropping.
Intermittently, the reason for these outages is either on your setup’s end or Shaw’s.
Either way, let’s review what could go wrong with your setup first:
- There is a Power Problem with the Shaw Blue Curve device
- A problem with the Network Coaxial Cable
- There has been a connection problem with the Blue Curve Home App
- The software of your Blue Curve device has bugged out
There’s also a chance that Shaw had an outage and all of their customers in your area are also experiencing an outage.
Follow the upcoming solution guide to solve the problem in minutes!
We’ll get you familiar with the best troubleshooting solutions available out there, recommended by users who experience the same problem.
As long as you’re following our instructions and solution in chronological order, you’ll manage to resolve the issue!
Let’s jump in!
The first and most easy solution you could try at this point is to perform a Power Cycle!
The Power Cycle will drain your gateway from leftover electricity with the ultimate goal of refreshing the hardware and software at once.
It’s a really handy solution and most of the time, you wouldn’t have to keep reading since this will resolve your problem.
Here’s how to power cycle your Shaw Blue Curve in easy steps:
- Press the Power Button on the device to shut it off.
- Once the device powers off, disconnect the Power Adapter from the outlet.
- Wait for 5 Minutes while the gateway is disconnected from power.
- Once the 5 minutes have elapsed, reattach the power cable to the wall outlet.
- Turn on your gateway.
Once your Shaw Blue Curve reboots after the power cycle, check if the issue is still there.
Alert: Once the Blue Curve is reconnected, the network will be offline for 1-2 minutes more.
Chances are that your Shaw Blue Curve is losing the cable connection that’s coming out of the wall coaxial outlet.
If that’s the case, your next move is to reconnect the coaxial cable from both your gateway and the wall outlet. This will refresh the network of your Blue Curve.
Here’s how to reconnect your Blue Curve’s coaxial cable in easy steps:
- Unplug the coaxial that goes in your gateway and coax outlet for 3-5 minutes!
Unplug both ends of the coaxial cable and give it a good cool down.
This will also discharge the cable and potential problems that have occurred with the connection between the gateway and the wall outlet.
If your gateway doesn’t recognize the coax at all, replace the cable!
Note: For a replacement coaxial cable, check on the bottom of the guide!
Within the Blue Curve Home App, there is a Troubleshooter that will automatically detect any troubles going on with the network.
You should run this prompt and check whether it’ll manage to detect any ongoing problems with your gateway’s network state.
This will enable you to resolve the problems once they’re identified since you’ll also receive detailed instructions on how to approach the problem.
Here’s how to run the troubleshooter:
- Open the Shaw Blue Curve App on your mobile device.
- Select “Devices”.
- Choose your Blue Curve device from the list.
- Scroll down and press “Troubleshoot Device”.
- Select the issue to troubleshoot.
- Follow the prompts until completion.
The whole process should take no longer than 5 minutes and it’ll identify any problems with your gateway, associated with the issue you’ve selected.
Note: Once the troubleshooter concludes, all problems related to the device will be displayed.
Since most of the functions of your Shaw Blue Curve are being enabled by the mobile app, Reinstalling the Platform may resolve this problem.
- You’ll have to re-add the gateway to the app once the platform is reinstalled
We’re suggesting that you should uninstall the platform from your mobile device, along with the intact profile of the gateway and then download the app again.
Let’s learn how:
- On your mobile device, head to Settings.
- Navigate to “Storage”.
- Head to the Apps Section.
- Use the search field to locate the Blue Curve App.
- Highlight the app and press “Uninstall”.
- Once the app is removed, access the app store of your device.
- Download the Blue Curve App again.
- Sign in to your profile.
- Press on “Add Devices” and re-add your gateway.
Note: Once the device is set up within the Blue Curve App, check if it will still be disconnected.
One of the reasons that your Shaw Blue Curve keeps disconnecting is its inappropriate position.
It is essential for your gateway to be located at an obstruction-free spot, where it will be able to spread the signal throughout your whole house.
If interference is constantly being caused by nearby furniture, objects or other wireless transmitters, the internet on your devices and modem itself will keep cutting off.
Places you should avoid placing your Blue Curve are the following:
- Inside of cabinets or obstructed furniture
- Near other wireless devices or Bluetooth transmitters
- On the floor or in an underground basement
Make sure your gateway is in an open space and the signal coming out of the device will be able to reach every corner of your house.
However, you must mind the coaxial port and make sure you place the gateway according to where a port in your house is free.
Note: You’ll have to mode all of the wiring connected to the gateway while moving it.
Finally, we’ll be performing a Reset on your Shaw Blue Curve.
This is considered the “ultimate” solution for any problems with your Blue Curve since it will reset the current software data of the device.
It is recommended in most cases where nothing helped so far and now is the time to trigger a reset on your gateway.
- To reset your Shaw Blue Curve, hold the Power Button for 10 Seconds
After holding the button for 10 seconds, the gateway should go into reboot. Once 1-2 minutes have passed, the device will reboot but now with a reset software.
All of the default settings will be re-applied and the internet will become reliable again.
Tip: If you’re still experiencing issues with your Blue Curve, contact Shaw for more help!
Looking for a reliable coaxial cable to use in your Blue Curve setup?
We strongly recommend the Amazon Basics 8 Feet Digital Coax to use for your setup.
Coming into sizes of up to 25 feet, you’ll be able to wire this one around your whole household, without developing signal interruptions.
Thus, to fix when Shaw Blue Curve keeps disconnecting, Power Cycle the device and then reconnect the coaxial cable from both ends. Plug the gateway into a different wall outlet and reinstall the Blue Curve Home App. Finally, reset the device to fix the issue.
Read Next: Shaw BlueCurve App Not Working? – Fixed!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.