Is your Shaw Blue Curve flashing orange? This is a simple problem to fix!
Each light on the Shaw Blue Curve has a meaning and a particular occurrence that made this specific indication come on.
As for the orange/amber light on your modem, there could be multiple things, such as Firmware Upgrade, Connection Problem or an Outage.
Here are the best ways to put the flashing to an end!
To fix when Shaw BlueCurve is constantly flashing in orange, first check the Shaw service in your area and Power Cycle the modem. The next step would be to reconnect the coax cable (replace it if it’s faulty and perform a Factory Reset on the modem!
We’ll be now reviewing all of the solutions we’ve discussed in proper depth!
We’ll go over the best possible methods to settle the flashing orange light on your Shaw Blue Curve, at your home, without technical steps.
Let’s now jump in with the solutions!
One of the things that the amber light on your Shaw Blue Curve could mean is an ongoing Firmware Upgrade.
Usually, firmware upgrades must be displayed by your device somehow and the flashing amber light is the way for your Blue Curve Modem to indicate the situation.
If you’ve been seeing the flashing amber light on your Blue Curve Modem, it’s probably an update going on.
- Firmware Upgrades could last from 10 up to 30 minutes!
Tip: While waiting, you could check if Shaw’s services are online!
In order to check whether Shaw services are offline, you must head to their official website.
Follow these instructions to check if Shaw is down or not:
- Navigate to Shaw Service Update & Outages Page.
- Select your region.
- Insert the location info in the appropriate fields.
- Check “Detect” or “Search”.
- Receive results.
The results you’ll receive will include information regarding outages that were reported in the last 24 hours.
Chances are that the coax cable’s connection has jammed and therefore your modem got disconnected.
A quick way to solve this problem is to have the coaxial cable reconnected from the phone jack (wall outlet) to which it is connected to.
- The coax connects with the “Cable IN” port on your modem and the wall phone jack!
Follow these steps to reconnect the coaxial cable:
- Unplug the coaxial cable from your Shaw Blue Curve modem.
- Disconnect the 2nd end of the coaxial cable, from the wall outlet.
- Put the cable away.
- Wait for 60 seconds, while the cable is disconnected.
- Re-install the coaxial unit in its appropriate ports.
In the meantime, you should closely examine the coaxial cable and make sure no damages are inflicted on its hardware.
This will give away the problem in your setup and let you know what your next move should be.
Alert: If the coax turns out to be faulty, make sure to replace it.
Although it’s a standard, well-known solution, Power Cycling your Shaw Modem, may solve the issue with the flashing orange light.
This process will properly discharge the hardware of your network device and bring all of the machine’ software services to a restart.
It’s great whenever the source of the problem is unknown and comes in handy with overall device troubleshooting.
Here’s how to power cycle your Shaw Modem:
- Press the Power Button on the Shaw Modem.
- Wait for 5 Minutes while the device is disconnected from power.
- Re-attach the power adapter of the device back into the outlet.
- Turn on the modem.
- Test the device…
In order to achieve proper discharge, the modem must be kept unplugged for at least 5 minutes. Otherwise, the power cycle will not be successful.
Note: Keeping the modem unplugged for longer will better discharge the device!
If possible, we strongly recommend plugging the modem into a different Phone Jack.
There is a high chance that the current jack has developed a fault and therefore the internet to your modem is cut, causing the LED to blink in amber light.
That’s why you should check if there is another suitable phone jack that you could plug your modem in.
- Simply, find an alternative phone jack in your house and move the equipment!
You don’t have to move all of your devices along with the modem, just find out if Shaw Blue Curve Modem flashing orange light when plugged into a different phone jack.
If the same blinking pattern and colour persist, move it to the previous wall jack and continue reading.
Alert: Make sure to tighten all connections when moving your modem to the new location.
If you’re using a splitter in your setup, there is a high chance that the device developed a fault.
The splitter is used to “split” the signal from a single phone jack into two separate streams, allowing you to connect multiple modems/gateways.
If you have one in your setup, you should temporarily uninstall it and plug your Shaw BlueCurve directly into the wall outlet.
- If you do not own a modem splitter in your setup, move on to the next step!
Here’s how to uninstall and then reinstall your modem splitter:
- Unplug both of the coax cables connected to the splitter.
- Disconnect the splitter’s cable from the phone jack.
- Wait for 60 Seconds.
- Reinstall the splitter, only with one device connected this time.
Leave your Shaw BlueCurve modem connected to the splitter only and check the indicator light.
If the modem isn’t blinking in orange colour when plugged alone into the splitter, then perhaps the problem in your setup is with the secondary device plugged into the splitter.
Note: If the splitter gives problems or refuses to work at all, make sure to get it replaced.
If nothing worked so far, then we should perform a Factory Reset on your Shaw Modem!
The ultimate solution is to revert ALL Shaw Blue Curve modem settings to default. The Factory Reset process will erase all of the software configurations made to your modem so far, including network adjustments, data, connections etc.
Don’t forget to take backup screenshots!
Quick Fact: Saving the config of your modem can be done through the Shaw Mobile App.
Here’s how to Factory Reset your Shaw Modem:
- Make sure that the device is plugged in.
- Locate the pinhole reset button on the back of the Shaw Modem.
- Press the reset button and hold for 20 seconds using a paper clip or a pen.
- The modem should now flash multiple times to indicate the reset.
Once the reset has been triggered, make sure to fully avoid interaction with the device. You may accidentally cause the reset process to fail.
Alert: Failing the factory reset of your Shaw Modem may cause further software complications!
Hence, to fix when Shaw Blue Curve flashing orange, wait out any ongoing firmware upgrades and check for Shaw Service Outages. Next, perform a Power Cycle on the modem and reinstall the network splitter/coax cable before performing a Factory Reset.
For more helpful guides such as this one, don’t forget to check our blog!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.