It’s always frustrating when the Samsung Cloud keeps stopping while you’re attempting to access some vital information from your backed up data.
I’ve spent tons of hours figuring out different workarounds and already tested a couple of solutions.
To fix “Samsung cloud keeps stopping” on your phone or tablet, clear your Samsung account and Cloud data, then restart your device. Sign in to your Samsung account afresh and resync your data.
With that nice little hint of what we’ll be doing, let’s briefly discuss why the Samsung cloud app keeps stopping in the first place. This way, you’ll quickly wrap your head around the solution steps.
Let’s dive right in!
Here’s why your Samsung cloud app keeps stopping:
1. Automatic Sync To Samsung Cloud Is Disabled
While Samsung Cloud allows you to back up your calendar, contacts, and images, the company has since disabled automatic syncing of your data. This could lead to errors when the app runs in the background.
2. Outdated Samsung Cloud App
If you’re using an old version of the app, it may run into errors as it tries to update.
3. Bugs And Viruses
Like any other app on your Galaxy device, the Samsung Cloud app may suffer from viruses and bugs. Inevitably, the phone will malfunction.
Before kicking off these steps, make sure you have a stable internet connection via mobile data or WiFi.
Here are some of the practical ways to fix the Samsung Cloud error so you can access your files hassle-free:
It’s a no-brainer: rebooting your Samsung smartphone or tablet could quickly do the trick.
It clears up temporary files and background processes that prevent optimal performance.
Long-press the power button and tap Restart. If the issue persists, feel free to carry out the following steps.
First check if your Samsung device is running on the latest version of Android (version 10.0 or later).
If so, here’s how to sign in afresh to your Samsung Account:
- Open Settings and tap Cloud and Accounts. Head to Samsung Cloud.
- Tap the more options icon; that’s the icon with three vertical dots.
- Select Remove Account.
- Log in again.
Tip: After logging in to your Samsung account successfully, confirm if you can now access your files without getting the pop-up message.
You can also check if you can perform a backup.
You may have unknowingly enabled Sync when connected to WiFi only. In that case, you have to reconfigure your settings for Samsung Cloud to perform backup over mobile data.
Here’s how to do it:
- Go to Settings.
- Tap Cloud and Accounts, then select Samsung Cloud.
- Tap on the more options icon.
- Go to settings > Sync using WiFi only.
- Toggle off for all options.
Tip: If this doesn’t work, feel free to try out the next options.
An outdated Samsung Cloud app may be why Sync is not working properly. If you’ve received an update notification, go ahead and install the new app.
But even if you haven’t received a prompt, I highly recommend checking out new updates from the Samsung website.
After downloading the latest version of the Samsung Cloud app, the pop-up notification could disappear.
It gets overwhelming when you try all the hacks you’ve come across online, but nothing solves the Samsung Cloud issue.
This may be the case when you’ve recently installed a new wireless router.
Curiously, you may connect all other devices to the new router without problems, except for your Samsung Galaxy device.
Your Samsung home cloud will say everything is healthy, which means the problem is with your phone.
If your Samsung Cloud control panel shows a connection through your old router, it’s time to tweak some settings.
The phone will be looking for the old router, which causes a problem since My Cloud won’t be able to see it. That calls for an activation up from scratch.
Disconnect your phone from the router, then set it up afresh with a new password. You may have to do this without making any other changes, and the annoying pop-up will stop suddenly.
Another way of dealing with this problem is to erase your device’s memory and start off afresh.
Here’s how to factory reset your Samsung:
- Go to Settings and select Factory data reset.
- Tap Reset after reviewing the information.
- If you have a security lock, the device will trigger you to enter the passcode.
- Tap Delete all to carry on with the reset.
- Your device will reset and restart automatically.
You can also perform a master reset which basically wipes off your device’s memory just like the factory reset.
Tip: Please ensure you backup all your data before kicking off the process.
To perform a master reset is not hard. Here’s how to do it:
- Switch off your Samsung device.
- Press + hold the Home key, Power key and the Volume up button until the screen displays the Samsung logo, then release the Power key only.
- When the screen shows the Android logo, release all keys. It will then show a menu with Android system recovery options.
- Press the Volume down key a few times, scroll to Factory reset, and then press the Power button to select.
- Scroll to Delete all user data and press the power button to select and start the reset.
- Once the master system is done, go to Reboot system and press the power key to restart your device.
You can create more space for your most important files and apps by clearing your data and cache memory.
It would help if you did this for both your Samsung account and Samsung Cloud.
Here’s how to clear your Samsung account data:
- Go to Settings and tap Apps.
- Click the icon for “More” options.
- Tap on Show System Apps.
- Locate Samsung Account and navigate to Storage.
- Tap on Clear Data.
After completing these steps, restart your device, then check if the pop-up notification disappears.
You can also clear data from the Samsung cloud and Sync again. However, ensure you have a stable internet connection.
Kindly follow these steps:
- Open Settings and tap Apps. Locate and select Samsung Cloud.
- Go to Storage, tap Clear Data, then OK.
- Navigate back to the first screen in Settings.
- Tap your Samsung account and on the Samsung Cloud subsequently.
- Tap on Options, then Settings > Sync and auto-backup settings.
- Select the data you want to resync to Samsung Cloud, then tap Sync now.
The best way to get rid of the Samsung Cloud error is by clearing your Samsung account and cloud-backed data. Afterwards, restart your device in safe mode, then sign in to your Samsung account afresh. Resync the data and try accessing your files.
Note: If you’ve tried all these tips and tricks, but the problem persists, I can only advise you to contact Samsung’s customer support for more professional assistance.
While some people think Samsung Cloud has been discontinued, that’s not true.
You can still back up and sync your data, such as Contacts, Notes, and Calendars. It’s only that the sync process won’t occur automatically.
Samsung released a statement in September 2021, explaining that Samsung Cloud won’t support Gallery Sync and Drive storage for My Files. It also canceled all premium storage subscriptions.
However, you can store your images on Microsoft OneDrive and download them to your device at any time.
Trust me, I know how annoying it is when the Samsung cloud keeps stopping.
You might have to erase your app data and Samsung account storage multiple times, yet the pop-up notification keeps coming.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.