Roku Won't Connect To Centurylink?

It can be very frustrating when your Roku won’t connect to Centurylink. Fortunately, we know how to get it to work.

Your Roku TV won’t connect to your Centurylink router for several reasons. Either you are using the wrong WiFi settings, or there’s a glitch in your connections.

Check if power mode is enabled because it may also disrupt the connection.

Do you want to fix your Roku Centurylink connection problem? We’ve got you covered!

The first thing you should do is restart your Roku TV to refresh its connection. If this doesn’t work, power cycle your Centurylink modem.

Also, make sure you disable Power Save Mode on your Roku. We suggest you use an Ethernet cable to establish a connection.

Before we discuss the solutions in detail, we want to look at the different causes to have a better understanding of this problem.

Causes of Why Roku TV Won’t Connect to Centurylink

Problems with your WiFi can seriously disrupt your daily life. But, if you know what’s causing your Roku not to connect to Centurylink, you can solve them quickly.

A root of this problem that you need to watch out for is WiFi and DHCP settings that are not set correctly.

Getting a good grasp of these should get you to resolve this problem in no time.

✅ Bad WiFi settings

You may have set up the wrong network settings on your Roku. Either you didn’t establish a connection Guided Setup, or you need to update the connection.

✅ Glitches in your Roku connections

If your other WiFi devices work normally with Centurylink, the issue may be with your Roku. There may be bugs or glitches that can be resolved with an update.

✅ DHCP settings

You need to examine a particular DHCP setting on your Centurylink router closely. If it’s enabled, it blocks your Roku from connecting.

✅ Power mode disrupting the connection

Roku’s power mode disables many useful features, including wireless communications.

You may have enabled power mode on your Roku TV, which results in the device not connecting to your modem.

These are the possible reasons your Roku TV won’t connect to Centurylink. Now, let’s proceed to the troubleshooting steps.

Easy Solutions to Fix Roku Won’t Connect to Centurylink

Before we move on to more advanced solutions, let’s start with the basics.

If your Roku doesn’t connect to Centurylink, restart it. Hopefully, this refreshes its connection to your modem and solves the problem.

Here’s how to restart your Roku:

Press Home on your Roku remote.
Scroll and select Settings.
Choose System, then Power.
If you don’t see a Power Submenu, proceed to the next step.
Click System Restart.

Your device should restart and, hopefully, return to normal operation. If it doesn’t, continue to the next set of solutions.

Solution #1: Refresh WiFi Settings by Power Cycling Your Modem

Whenever you connect your devices to your Centurylink modem, it saves some information about it.

This allows your modem to identify the device and optimizes the connection, so they communicate much better.

However, there are instances when your modem can only take so much of these WiFi settings.

These can also become corrupted, posing a problem connecting devices to your modem.

If you experience this with your Roku TV, you want to refresh your modem’s settings, so their connection is reset.

Here’s how to refresh your connection settings via a power cycle:

Turn off your Centurylink modem.
Unplug it from the wall socket.
Wait 5 minutes so your modem’s memory is removed and reset.
Plug it back into the wall and turn your modem on.
Reconnect your Roku to the modem manually.

Note: You want to ensure that your modem is connected to the internet before reconnecting your Roku.

Solution #2: Remove All Saved WiFi Networks on Your Roku

Whenever you encounter this error with your Roku, it’s not always the fault of your Centurylink modem.

If your Roku is stubbornly not connecting to your Centurylink modem, there is likely a bug with the saved settings of its previous WiFi connections.

The best way to deal with your Roku’s corrupted connection settings is to clear all of its saved networks.

You want to make your Roku forget all the previous WiFi networks that it has connected to.

Doing this should flush out any issues associated with the connection settings on your streaming device.

Here’s how to get Roku to forget all of its previous WiFi networks:

Go to your Roku settings menu.
Select System.
Click on Advanced System Settings.
Choose Device Connect.
Select Disable Device Connect.

Solution #3: Disable DHCP Reservations on Your Centurylink Modem

Using DHCP reservation on your Centurylink modem signals it to assign the same IP address to a specified device.

It’s like setting a static IP address for a device like your Roku.

Enabling this makes sense, especially if you have a constantly connected device to your modem.

However, the problem with doing this is that your Roku does not support static IP addresses.

Even if you enable DHCP reservations, Roku does not play nice with that particular setting and can cause issues.

Here’s how to disable DHCP reservation on your Centurylink modem:

Log in to your Centurylink modem using a web browser.
Select Advanced Setup.
Choose DHCP Reservation on the left menu.
Select Disable for DHCP Reservation State.

Tip: You’ll need to clear all devices on the list below by clicking the Remove All button.

Solution #4: Turn Off Power Save Mode on Your Roku

The auto power savings feature on your Roku allows your device to rest, especially if you’re not using it.

However, it can also affect its connection with your modem as it can also turn off its WiFi module.

Turning it off can prevent this from happening, ensuring that your Roku continuously connects to your Centurylink modem:

Here’s how to disable power saving mode on your Roku:

Go to your Roku settings menu.
Select System.
Choose Power.
Select Auto power savings.
Uncheck the box to disable it.

Note: When this feature is disabled, your Roku will always be running, which means you can use it as soon as you turn on your TV.

Solution #5: Reset Your Roku’s WiFi Settings

If your Roku suddenly stops connecting to your Centurylink modem, its software has encountered an error that does not allow it to link up.

One of the ways to resolve this issue and get your Roku to connect again is to reset your WiFi settings.

It’s a way to reset your network to flush out any possible problems with your connection.

Here’s how to reset your Roku’s network settings:

Navigate to your Roku settings.
Go to Advanced System Settings.
Choose Network Connection Reset.
Select Reset Connection.

Note: You will need to set up your Roku connection with your Centurylink again, as this process will remove it.

Solution #6: Enable the DHCP Name Special Character State

After trying all other solutions and your Roku can still not connect to your Centurylink modem, you want to change it to allow special characters.

You may have set up your wireless password to include a special character.

Roku does not like these well, so you want to specify it on your modem’s settings to help override it.

It’s tricky to determine that this is the main cause of this error, especially if your Roku has been working on the same configuration.

Here’s how to enable the special character state on your Centurylink modem:

Log in to your Centurylink admin page.
Go to LAN Settings.
Select Set the DHCP name special character state.
Choose Allow Special Characters.

Note: Reboot your Centurylink modem and Roku to see if this configuration change works.

If you’re still experiencing connection issues with your Roku and Centurylink, consider resetting both devices and reconnecting them.

You can also ask for additional help from Centurylink’s customer support to resolve this issue.

Bottom Line

Once you have a good grasp of Roku won’t connect to Centurylink, you can get both devices to play nice and work in harmony in no time.

Follow these proven solutions, and you can be sure that you’ll be able to enjoy your streaming device with any connection, including Centurylink.

Kevin Wood

Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.