It can be frustrating when the “Roku not sending activation email” issue happens to you.
Don’t get worked up over it, though. I’ll help you find out why this problem occurs and learn a couple of solutions.
You might not receive the Roku activation email because it could have been flagged as spam by your email, or there is a delay due to network failure. You can receive the email if you wait a little longer, restart your device or check the spam folder.
Now that we know this problem is routine and there are many solutions, let’s get into the details about fixing the issue so you can receive the Roku activation email in no time.
Once you connect your Roku device to the internet, it will trigger you to enter your email address to kick off the activation process.
If you didn’t receive an activation email from Roku after finishing the first step, here’s what could be the problem:
- The Roku activation email might be flagged as spam.
- There could be a delay with the incoming Roku email.
- You might have entered an incorrect email address.
- Your Roku device might have experienced some software issues.
Note: Email addresses aren't case sensitive, but they could be compromised by mistakes such as adding another letter or inserting a period in the incorrect place.
If you entered the correct email but still the Roku TV not sending activation email in your inbox, try the following:
If you still haven’t received the activation email and you are sure you entered the correct email address, the issue could be your Roku device.
You’ll need to restart it, redo the setup process, and wait to see if you receive the email.
Here’s how to restart the Roku device:
- Press the Home button on your Roku remote.
- Press the Up button once to display Settings on the left side of the screen.
- Press OK on Settings to see all the options available.
- Press the Up button once to select System.
- Click on System Restart and then select Restart.
Your Roku device will power off for some seconds and turn on to display the bouncing Roku logo on your screen.
Alternatively, you can unplug the power cord from your Roku device, reconnect it after a few minutes, and then repeat the setup process.
If you didn’t receive the activation email after restarting the Roku device and repeating the setup process, you can factory reset your Roku.
This allows you to set up your Roku using the standard link-code method.
Here’s a step-by-step guide on how to do it:
- Press the Home button on your remote.
- Go to Settings on the left side of your home screen.
- Press OK to select System.
- Navigate to Advanced System Settings.
- Select Factory Reset, where you’ll see a code at the bottom-right corner of the screen.
- Enter the code and press OK.
- Select Start factory reset.
The Roku will go off and then turn on to show the bouncing Roku logo when the process completes.
Note: Factory resetting your Roku will erase everything, so you'll have to set up your Roku device afresh.
You can also perform a factory reset using the physical factory reset button (tactile or pinhole) on the Roku device.
To do it:
- With your Roku on, locate the reset button, usually at the back or bottom of the device.
- Press and hold the button for around 10 seconds.
- Wait for the Roku to restart.
Tip: An indicator light will start blinking fast when the device is resetting.
If the above activation email troubleshooting tips haven’t worked, or if your Roku activation link is unresponsive, go back to the home screen and do the following:
- Press the Star button on your remote.
- Select Edit email.
- Re-enter your email address when triggered and confirm that it’s correct.
- Check your email for a new activation link.
Note: The activation link expires 30 minutes after you receive the email.
If you’re trying to access the activation link but see one of these messages a message that the link expired or Roku can’t get to you via email, click on Resend.
You’ll get another email with a new activation link.
If you continue experiencing issues with receiving the activation email, use another email address to activate your Roku.
There are instances where Roku doesn’t send the activation email to certain email providers. You can create a new Gmail email account and try it out.
Here’s how to create a new email account:
- Go to the Gmail web page and tap on Create an account.
- On the Signup form, follow the instructions and enter the required details.
- Enter your Phone number to verify your account.
- You’ll receive a text message from Google containing a verification code.
- Enter the code to finish the account verification process.
When you complete creating your account, you’ll be signed in automatically.
Use the new email address to apply for the Roku activation email and check if you receive it.
If you tried checking for the Roku activation email using Chrome, try using another browser like Firefox.
There might be an issue with your browser that doesn’t allow you to receive the activation email.
You can also try using the browser in incognito mode and see if there are any changes.
Sometimes you might fail to receive the Roku Activation email because of issues with your WiFi connection.
Try using a different network like your mobile hotspot and confirm if you’ve received the email.
Sometimes it could take longer for you to receive the Roku activation email.
It would be best to wait for a couple of minutes before starting any troubleshooting procedures.
Your email app may block emails from unknown senders and put them in a spam folder.
To access the email, you’ll have to confirm and accept Roku as a sender that you recognize to display the activation email in your inbox.
To do this:
- Tap on the Menu icon on the top-left side to reveal a list.
- Click on More to display extra headings.
- Click on Spam to see the emails that have been flagged as spam.
Thus, if you experience problems with your Roku activation email not sending, it could be a delay caused by network issues or the email being held in the junk folder. You can receive the activation email by fixing network connectivity issues, waiting a bit longer, or checking the spam folder.
Read Next: How to Change Email on Roku?
I hope that now you understand why Roku not sending activation email, and I trust that you can quickly fix this issue once and for all using all those methods.
If you’ve tried everything but still don’t receive the activation email, contact Roku customer support for assistance.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.