Getting Roborock Error 1 and you have no idea what it is caused by or how to fix it?
Keep reading our guide further! We’ll learn all about this type of error with your Roborock vacuum cleaner and how to properly address it with our solutions.
We’ll only provide you with first-hand troubleshooting solutions that help other users fix their robots!
To fix when your Roborock is getting error 1, manually spin the laser unit on the bottom of the vacuum cleaner and reconnect the internal battery.
Recharge your robot, then reconnect the internal battery and in the worst-case scenario, perform a full reset!
What Is Error 1 Roborock?
Before we learn how to fix error 1 on your Roborock, it’s best to find out what error 1 means exactly.
By doing so, you’ll be able to understand what this error refers to, what component, in particular, has gone faulty, and what to expect during our upcoming troubleshooting.
When your Roborock gives an error 1, it means that the laser unit has failed!
When your Rboorock is going through the household for its scheduled cleaning, the laser unit is used to detect garbage and cause the robot to collect them.
The laser unit’s technology allows the device to spin in order to collect dust and debris more efficiently with the side vacuums.
Error 1 in particular, occurs when the given laser unit is not spinning, thus the robot is unable to detect the garbage it must collect.
Let’s proceed with our guide and learn how to fix this issue!
Best Ways to Fix Roborock Error 1!
It’s really easy to solve the problem so follow the solutions below:
Solution #1 Manually Rotate the Laser Unit & Restart
The best way to get your Roborock’s laser unit to rotate again is to do it manually.
If the component has been interrupted by debris or something has fallen inside, preventing the rotors from spinning, giving it a little third-party push will get the device going.
However, while giving the laser unit a push, you should restart the robot to re-trigger the laser unit.
Follow these steps to learn exactly how to manually rotate the Roborock’s laser unit:
- Place the vacuum cleaner upside down on a table or flat surface.
- Position one of your fingers on the Power Button of the Roborock.
- Using your other hand, manually rotate the orange part at the bottom of the robot.
- While rotating the laser unit, press the Power Button to restart your robot.
- Keep rotating the laser unit until your robot restarts.
If everything is alright with the laser unit and this problem was all just a little setback from a fallen debris, the laser unit should start spinning by itself again.
Note: You must keep rotating the laser unit, even while your Roborock is restarting.
Solution #2 Clean the Laser Unit
Perhaps, something got stuck in the laser unit’s rotation wheels, preventing the device from going through a complete rotation.
In such cases, the laser unit could still go through a half rotation, but it’ll be interrupted by the piled-up debris.
The system of your Roborock robot will detect this as an improper movement and will output the error 1 you’re seeing on the device.
Follow these steps to clean the laser unit in easy steps:
- Place your vacuum cleaner facing down.
- Expose the orange component (the laser unit).
- Manually rotate the device slightly and spot the debris holes.
- Using a household tool, such as a toothbrush, collect all debris in the holes.
- Place the Roborock unit back on its wheels.
- Check if the device’s laser unit is going to spin now…
While cleaning the laser unit, rotate the device as you’d like, to gain easier access to the debris holes on the unit.
Note: In order for the laser unit to spin properly, it must be free of any kind of debris.
Solution #3 Recharge your Roborock Robot
Another cause for the occurrence of error 1 Roborock, is when the robot is running too low on battery for the laser unit to spin by itself.
This is when you must connect the unit to a power adapter, or press the docking button, for the robot to go back to the charging station.
- If you do not have a docking station for the robot, you could use the charging port
Either way, connect your Roborock robot to the power for about 10-15 minutes and once you feel that the device has charged enough, test it.
How to charge Roborock without a docking station?
- Get a Roborock charging cable from Roborock’s official website.
- Locate the charging port on the side of the vacuum cleaner.
- Connect the device end of the charging cable to your robot’s port.
- Plug the other end of the charging cable, directly into an outlet.
- Wait for the robot to charge…
Alert: Your Roborock robot needs at least 30% of its battery level, to function properly.
Solution #4 Reset your Roborock
If the issue with your Roborock vacuum cleaner is software-related, you could take care of that easily by triggering a Software Restart.
By holding a specific button on the robot’s surface, you’ll flush the software/interface of the robot, to address any functionality issues with the device.
Follow these steps to perform a Reset on your Roborock vacuum cleaner:
- Make sure that the device has enough battery to function.
- Place the device on its wheels.
- Locate the Home Button on the top panel of the robot.
- Press and hold the home button for 5 seconds, without letting it go.
- Wait for the power button to blink.
- Once the robot says “Restoring to Initial Version”, let go of the Home button.
Once you’ve activated the initial version reset on your Roborock vacuum cleaner, it’ll take the device 1-2 minutes approximately to complete the reset.
Make sure that you do not interact with the device for the time being, since you could accidentally cancel the process.
Alert: If you heard no tone from your robot’s speaker, the reset hasn’t been triggered.
Solution #5 Reconnect the Robot’s Internal Battery
Chances are that your Roborock’s internal battery has been connected improperly, or the internal piling up of debris is interrupting it’s connection.
To solve that kind of problem, you must take apart your robot, access the battery and reconnect it from the motherboard.
- If the battery of the robot has gone faulty, it’s best to contact a technician
Follow these steps to reconnect the internal battery of your Roborock vacuum cleaner:
- Place the vacuum cleaner with the top panel facing up.
- Undo the wires of the smaller protection panel.
- Using a flat-head screwdriver, insert it underneath the panel and push it up.
- Remove the small protection panel.
- Repeat the same steps with the remaining protection panel.
- Undo the screws of the laser unit and take it off.
- Expose the battery positioned on the bottom of the robot.
- Disconnect the wire of the battery that goes to the motherboard.
- Wait for 5 minutes.
- Reconnect the battery.
Once the internal battery of your robot has been reconnected, try turning on the device by pressing the Power Button, without bringing the robot back together.
Just disconnect the wire of the battery, to automatically shut down your robot.
Alert: Do not reinstall your robot’s laser unit, since we’ll be testing the next solution.
Solution #6 Test the Laser Unit Using a Battery
Since your Roborock robot is already taken apart, there’s a quick way to figure out if the laser unit is failing to work due to a simple dust build-up problem or if the hardware has gone faulty.
For this purpose, you’ll only need a battery and a screwdriver to power the wires of the unit.
- When contacting the battery to the laser unit’s wires, it should spin even if taken out
Follow these instructions to test the laser unit’s internal functionality:
- Get 1 AAA battery.
- Connect the wires of the laser unit to the motherboard of the Roborock.
- Using the battery, touch it with the power wire of the laser unit.
- Hold the battery touching the wire with one hand.
- Get a screwdriver with the other hand and touch the negative field of the wire.
- Check if the laser unit would perform a movement.
We know that this is a little advanced for the regular user, but it is the best way to figure out if your Roborock needs repair from the manufacturer.
If the laser unit is not spinning even when manually powering the device with a battery, it’s time to call a technician!
Tip: If the vacuum cleaner’s warranty is still active, it could cover the such type of damage.
Thus, to fix Roborock Error 1, manually spin the laser unit and then clean it of any piled-up debris.
After that, reconnect the internal battery of the Roborock unit, reset the device’ software, and test the functionality of the laser unit using an external battery.
Read Next: Roborock Device Offline? – Here’s How to Fix
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.