To return Frontier router should not be a chore. We’ll make it easy for you so you don’t have to worry whenever you decide to change your service and return your equipment.
The good news when you want to return your Frontier router and other networking equipment is that they make it incredibly easy for you.
Unlike other companies that will give you a hard time, Frontier doesn’t even require you to pack your equipment in a box. Let’s find out the easiest way you can do it!
To return your Frontier router, all you need to do is contact their customer support to request an equipment return QR code.
Save it to your phone and bring your router to the nearest UPS store. Hand over your router and they’ll take care of the rest like packing your equipment and printing your labels.
Before you go ahead and bring your Frontier router to a UPS store, there are a few things that you should consider whenever you return their equipment.
Top Things to Consider for Frontier Equipment Return
You can’t simply decide and tell Frontier that you want to return their router.
There are several circumstances that need to happen so Frontier can accommodate your request.
Changing your service or canceling it entirely will allow you to return their equipment. You’ll also need to do it within a period so you can qualify for a refund.
✅ Upgrade or download a plan
Upgrading to a faster fiber service can require an equipment upgrade. You’ll need to return your current router so they can set you up with a new one.
✅ Canceling your service
If you want to stop using Frontier’s fiber internet altogether, you’re going to need to return all their networking equipment including routers and mesh systems.
✅ Return within 30 days
You will need to return your equipment within 30 days after you change or cancel your plan to avoid any additional processing fees.
✅ No need to bring boxes or labels
Frontier makes it incredibly easy for you to return their equipment so you don’t have a reason not to.
We can now proceed to the complete steps so you can successfully return your Frontier router and other equipment.
Complete Steps on How to Return Frontier Router
If you’re returning your Frontier router, there’s one thing you need to remember – convenience.
Their process is one of the most convenient for an internet company. They packed in as few steps as possible so there really is no reason for you not to return all their equipment.
To return Frontier router, you need to make sure your account is eligible. If you want to upgrade, downgrade, or cancel your service, they will require you to return their equipment back.
So, let them know your plans and they will give you the go signal if you can return their router back without the hassle and fees.
Step #1: What Frontier Equipment Do I Need to Return
Frontier’s fiber plans already include an Amazon Eero mesh system that’s perfect for homes with dozens of devices. The prices for these are already included in your monthly payments.
However, if you want to cancel or change your services, you will need to return some or all of them back to Frontier.
Depending on what you want to do with your plan, you want to determine which networking equipment you will be returning.
Here are the types of network equipment from Frontier you need to return:
- Gateway routers like the NVG443B, NVG448B, or NVG468MQ.
- Mesh systems like the Eero Pro 6, Eero 6+, or Eero Pro 6E.
- Sagemcom Router
- Sagemcom WiFi Extenders
Pro Tip: Other equipment like DVRs, set top boxes, and other TV devices don’t need to be returned to Frontier.
Step #2: Gather the Equipment and Take Pictures of Serial Numbers
Now that you know which of the Frontier routers you need to return, you want to ensure that you’re going to be returning the correct ones.
It’s important that you have a record of your equipment, including its serial numbers.
Doing this is one way to protect yourself, especially since once you pack them and send them off, there’s no way to verify.
Give yourself that added protection and have a record of your router’s serial numbers.
Here’s how to keep a record of the equipment you’re returning:
- Gather all of the equipment you are returning to Frontier.
- Locate the serial number panel on the routers.
- Take a picture of the router and a close-up of the serial number panel.
- Do this for all the equipment you are going to return.
Note: You want to make sure that the serial numbers can clearly be seen on the pictures.
Step #3: Decide Whether You Want to Return from Home or Not
Where do I return my Frontier router? Frontier does offer a couple of options on how you want to return your equipment back to them.
The first one is by going to your local UPS store and letting them handle the return process.
The other way is by doing it on your own from your home. There are certainly pros and cons to both methods, but Frontier aims to make it a lot easier for you whether you choose one or the other.
Here are the methods you can choose from:
- Return your equipment through your local UPS.
- Return your equipment from the comforts of your home.
Step #4: Returning Your Frontier Router through UPS
If you have decided to go the UPS route, there are a few things you need to consider. The first one is that UPS will take care of everything for you.
You don’t need to pack your routers in a box or print your labels. In fact, all you really need to do is to bring your equipment to a UPS store near you, then they will take care of the rest.
However, there’s an important thing you need to have before going to UPS.
Frontier will provide you with a return equipment QR code, and you need to show this to the UPS personnel.
Here’s how to get your Frontier return QR code:
- Call 1-800-921-8106 to contact Frontier customer support.
- Change your plan or cancel it.
- Ask for a return QR code.
- Get the code from your email or text message.
- Bring your router to return to UPS with your QR code.
Note: You can also request your return QR code by contacting Frontier through their customer support chat.
Step #5: Returning Your Frontier Router from Your Home
If there’s no UPS store nearby your place and you still need to return your Frontier router, you can still do it.
Frontier also offers an option that allows you to return all your Frontier equipment from the comforts of your own home.
After you let them know that you want to return your equipment using this option, Frontier will take care of the rest like providing you with a box you can return your router.
Here’s how to return your Frontier router without going to UPS:
- Call 1-800-921-8106 to contact Frontier customer support.
- Change your plan or cancel it and request to return your router.
- Go to frontier.com/returns.
- Enter your reference number from customer support.
- Wait for your prepaid shipping labels and shipping boxes to arrive.
Note: You will still need to send your boxes via UPS, but you’re not rushed to the date on when you should send it.
Step #6: Track Your Returned Frontier Router
Finally, after you leave your router with UPS, it’s up to them to forward it to Frontier. To avoid any confusion or issues here, it’s important that you get our UPS receipt with the tracking number.
Having this piece of information can come in handy if you want to track your Frontier router.
Here’s how to successfully track your Frontier router:
- Determine the tracking number from your UPS receipt.
- Go to the UPS website at ups.com.
- Type in your tracking number in the text box.
- Click the Track button.
- Check the information from the tracking detail page.
Note: You’ll be able to confirm if the equipment you sent is received or not so you can dispute any issues with your final bill.
These are the steps you need to follow to successfully return your Frontier router.
If you keep on running into issues during the return process, you can contact Frontier customer support to clear things up. They should be able to help you with the return process.
Now that you know how to return Frontier router, you will be able to get the required equipment back to Frontier.
The entire return process is quick, and you don’t even have to worry about packing the box and printing your shipping label as they will take care of all of it.
Read Next: Why Frontier Internet Keeps Disconnecting? A Quick Fix Guide
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues.