If your Frontier internet keeps disconnecting, here we will list all of the possible causes and how to fix them.
The most frequent issues are easily resolvable but there is always the possibility of having a more severe problem.
Sudden internet disconnects can be a big deal for some of you and it could be unacceptable.
In that regard, we are here to help you so keep reading to learn everything you are looking for.
Everything from bad Wifi to overloading networks and outdated drivers could be a possible cause for your Frontier internet to rapidly disconnect.
Furthermore, the issue could be related to the machine’s network card or even antivirus software interference.
There is nothing to be concerned about as we have thought of everything!
To make conclusions you should first learn more about the possible causes.
Only then you will be able to solve them quickly, so let’s take a look.
Why Does Frontier Internet Keeps Disconnecting?
As we mentioned there are quite a lot of possible causes and we are going to fix them all later.
But first, let us look at what might cause your Frontier internet to frequently disconnect from the network.
- Bad WiFi hotspot
- Insufficient Wi-Fi strength
- ISP’s Infrastructure error
- Overloaded network
- Cable damage (malfunction)
- An issue with the DSL
- Software interference
- Outdated LAN drivers (hardware issue with the LAN/WLAN card)
Locating the issue among so many possible causes could be challenging and, in that regard, we’ve prepared a list of steps at your disposal.
This list is designed to resolve all the above-listed issues and hopefully, your internet will get better.
Most of these causes are related to your network, where a simple restart will get the job done with ease.
Next will discuss more about restarts and how to perform them so with all this in mind let’s jump into the steps.
Steps To Fix Frontier Internet Disconnecting?
The list of steps is intended to be applied in numerical order so even if you feel confident about it, we still recommend not skipping any steps.
This way you will identify the exact cause and you will be able to avoid it in the future.
Step #1 – Restart Your Network
The first and easiest solution is to reboot all devices responsible for the network.
That means your router/modem and device (PC, PlayStation, smartphone, etc…).
We assume that you’re aware of how to restart your PC or the device you’re using so we will jump right to the steps to restart your modem.
- Press the power button on the back panel of your router.
- Disconnect the power cable from the wall outlet.
- Wait for about a minute and plug it back in.
- Then press the power button again and wait for the network to get online.
It is recommended to avoid any surge protectors or adapters in between the outlet and power cable.
If this did not help, at least now you know that the issue is not related to the modem or your PC, so you can confidently move to the next step.
Step #2 Support Wizard
If you didn’t know, Frontier has developed a self-diagnosis tool called support wizard.
You will have to complete a small form that will identify issues and help you resolve them.
It is a pretty helpful tool but after all, it is a simple algorithm, where most issues just require a human touch.
If the support wizard does not help and the Frontier internet connection keeps dropping, jump to our next step.
Step #3 – Check for Software Issues
So, your device could be having applications that are breaking your internet, literally.
If you’re a console user, simply get rid of all applications that you don’t really use.
For PC users, it gets complicated because Windows is running a variety of apps that could be problematic.
We’ve made it simple for you:
- Disable Firewall (temporary).
- Update LAN/WLAN drivers.
- Stop antivirus software (temporary).
- Clear browser history and cookies.
- Apply pending Windows updates.
You can try manually disconnecting from the network and reconnecting.
Another good show would be to plug your Ethernet cable directly and avoid using Wi-Fi with will tighten the circle of possible causes even more.
If your issue is still there, we can safely conclude that there is nothing wrong with the device that you are using to connect to Frontier.
With our next step, we will take our troubleshooting one step further, so we recommend paying close attention.
Step #4 – Reset Your Modem
At this point, you can also reset your router by reaching in the pinhole on the back panel and holding the button inside until the lights go off.
You will need a sharp object such as a pencil or a needle to reach inside the little hole.
The reset will revert your router back to its default settings including your WiFi, so if you are not sure how to configure it, we got you covered.
How To Configure WiFi?
Here are the steps to reach the router’s control panel and configure your Wi-Fi.
You will need a PC or laptop to perform the steps below and they apply only to Windows OS.
- Press the Windows button on your keyboard.
- Type “CMD” into the search field.
- Right-click on “Command prompt” and press “Start as administrator”.
- In the command prompt type “/ipconfig” and press Enter.
- A list of IP addresses will appear, and you should find IPv4 (IP version 4).
- Copy the IPv4 and paste it into your browser’s search field.
- Press enter and insert username and password (admin/admin).
- Locate the Wi-Fi tab (different routers have different menus).
- Configure Wi-Fi and set passwords.
- Save the settings and reboot the router.
While you’re still within the router control panel feel free to check the available updates.
If there are, just apply them now so you can exclude this possibility as well.
If you don’t feel confident about the steps or they did not work, you can always contact your Frontier for even further assistance.
Feel free to search online for a specific guide matching your router’s model.
In case your Frontier internet connection keeps dropping, there is only one option left.
Step #5 Contact Frontier
The previous steps covered everything that depends on you. At this point, you can confidently call or massage Frontier for assistance.
With a little luck, the cause would be technical maintenance, which means that the issue is temporary.
If, however, there is no maintenance feel free to report the problem, you are experiencing and explain what you have tried so far.
This way you will save both your and theirs time and the customer service will inspect your case.
They will definitely come up with a solution or at least a conclusion so it is worth the trouble.
In the worst-case scenario, the problem will turn out to be your device’s LAN card and some purchases will be necessary to resolve the issue.
Read Next: Why is Frontier Internet so bad?
We hope that now you know what to do when Frontier internet keeps disconnecting and even if our steps did not help at least, you are one step closer to identifying the true cause.
On the other hand, if we were able to help, maybe you should check our blog in case you are experiencing any other problems related to your network.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.