Post Office Broadband Problems are usual, like any other Internet service provider. To fix these common issues, most of us would love to try to troubleshoot the problem on our own before contacting the Service Provider’s Customer Support team.
So, if you are facing any issues with your connection, you can refer this article. In this article, we gathered all possible troubleshooting methods you can try out.
So, let us learn more about these techniques below!
What Is Post Office Broadband?
Owned by the UK Government Investment group, the Post Office is the largest retail post company in the United Kingdom.
It provides over 170 products and services, such as travel insurance and postage stamps, to millions of people across the United Kingdom.
Although it is more known for its banking and postal services, they also offer consumer Internet and phone services.
Customers who want to avail of their broadband packages can choose among their plans – £18 per month for ADSL, £25 per month for Fibre, £29 per month for Fibre Plus.
Is Post Office Broadband Down?
Just like any Internet service provider, customers may also experience Internet problems within their homes.
Users typically report mild to concerning issues regarding their internet connection and speed.
On the other hand, some customers have also raised concerns with their handheld routers.
We know that it is tempting to look for troubleshooting methods online. But before you try them out, ask yourself the question, “Is Post Office Broadband down in my area?”
You can check their status and outages you can do the following:
1. Check from Neighbor
First check with your friends and family who is living in your area and is using the same connection. This way you can be sure that the connection is down in your area.
2. Find if Any Cable Cut
Find out if there is any cable cut in your area. Due to various reason like natural calamities the broadband cable may get damaged. This is a reason in which even the company has no control.
3. Check Outrages
You can check the outrages in your area if there are any. For this you can refer the company website or other third party websites like downdetector.
If your area is facing any of these three problems, it is certain that the Internet connection is down in your area.
Fix Post Office Broadband Problems
However, if you see that there are no connection issues in your area, then it might be due to your WiFi connection. Below are some troubleshooting methods to get your broadband connection running back to normal.
These techniques are straightforward so that you can try them out on your own at home.
Fix Connection Problems
Having a challenging time connecting to the internet? Below are some possible factors that can affect your internet connection.
We also included guided steps to troubleshoot these issues.
- Turn off or replace all faulty electrical equipment because they can interfere with your connection.
- Check for loose or disconnected wires on your router. Ensure that you connect your micro-filter to your router’s DSL socket.
- Ensure that the green power light on your router is flashing.
- Check whether you can hear a dial tone on your telephone. If you do not hear anything, then there might be a problem with your phone line and internet connection.
However, for new users do note that the initial connection to the Post Office Broadband service can take a few hours to stabilize.
The company uses this time to determine the fastest stable speed for your phone line. Once completed, your Internet connection will return to normal.
Fix Post Office Broadband Speed Problems
The Post Office Broadband packages come with varying speeds – 11 bps for ADSL, 38 Mbps for Fibre, and 67 Mbps for Fibre Plus.
Before trying out the troubleshooting methods below, you must first run three Post Office Internet Broadband speed tests at three different times of the day.
You should also check your download and upload speed on your billing statement.
If your internet speed is below the average recommended speed for your plan, then you can try out the following troubleshooting techniques:
- Connect your router directly to your main telephone socket.
- Avoid heavy traffic, especially during peak times, from 8 PM to 10 PM.
- Consider getting a new and more powerful computer.
- Place your router away from electrical interference.
- Clear your browser’s cache.
- Check for malware running in the background.
- Check your firewall. Raising your security level may slow down your internet speed.
- Pause background downloads and resume them later.
Fix Post Office Broadband Router Problems
The Provider offers two different types of routers for their ADSL and their Fibre broadband packages.
When problems with your router arise, the most common way to troubleshoot it is by rebooting it. By doing so, around 75% of network and internet issues get resolved.
To fix your router problems, follow the steps below:
- Unplug both your router and modem and wait for at least 30 seconds.
- Plug the modem and wait for another 60 seconds.
- Plug the router and wait for another 2 minutes.
- When restarted, check whether the issue went away.
- If the issue continues, then you might want to consider getting a new router from them.
Contacting Post Office
If none of the troubleshooting methods we discussed work, contact the Provider immediately so they can run a diagnostics test in your area. You may reach their Customer Support team through any of these methods:
Call them at 0800 092 0514 on a landline or 0345 600 3210 on your mobile phone during their office hours.
Their available hours are from 8 AM to 8 PM on Mondays to Saturdays and from 9 AM to 6 PM on Sundays.
Inform the staff about your concern.
Inform the Provider at firstname.lastname@example.org about your broadband connection issues.
Wait for a few hours for their Customer Support team to respond to your concern
# Online Problem Ticket
Aside from the website’s online inquiry form, you can also raise a problem ticket using your Post Office online account. Below are guided steps for doing this method:
- Access your online account at the Company website.
- Once logged in, toggle over the ‘Options’ tab and click on ‘Raise A Problem Ticket.’
- Describe your broadband problem on the description field provided on their website.
- Select which contact method you would want them to reach out to you and wait for a response from their Customer Support team.
1. Write your concerns regarding your broadband connection or router and send it to their headquarters at
PO Box No 14125,
Selkirk, UK-TD7 9AF
2. Wait for a Customer Support agent to reach out to you.
You can experience several Post Office broadband problems at home. This is not an uncommon situation. Also it is also an easy option to Contact Support staff.
But before you contact the their Customer Support team, you can try out the troubleshooting methods we discussed first.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.