plusnet moving home

Plusnet Moving Home : Detailed Guide

Plusnet Moving Home services can make your relocation a lot less stressful. Whether you’re relocating your office or your home, you would have a whole bunch of stuff to worry about.

You would need to carry all your things, even up to your smallest possessions such as knick-knacks or whatnot.

Internet connection over and above your to-do-list can also be vexing, so you might as well consider asking for help.

The company gives quality assistance to its customers to ensure you remain connected to the world. If you don’t know how moving house Plusnet works, here is a complete guideline:

Accomplish Plusnet Moving Home 

The steps that you need to take to accomplish your moving home with Plusnet are as follows:

1. Inform the Company About your Move

call plusnet

Of course, moving home Plusnet won’t be possible if the company doesn’t know the details of your move.

You should inform them about the moving date and location and send your Plusnet username at least 2 to 3 weeks before you relocate.

You can contact the customer service team at 00800 587 1952. It’s as simple as that.

However, if you are a new customer and isn’t part of the Plusnet community yet, you still have to do the following steps.

2. Ask about Offered Packages

check packages

The Company offers flexible packages to accommodate different customers. What you need to do is to build your package or add a plan.

Packages include:

  • Unlimited connection with 10 mb average download speed, an 18-month contract, and costs £19.99 a month with no activation fee
  • Unlimited Fibre with 36 mb average download speed, an 18-month contract, and costs £22.99 a month with no activation fee
  • Unlimited Fibre Extra with 66 mb average download speed, an 18-month contract, and costs £26.99 a month with no activation fee
  • Unlimited Fibre Extra with 66 mb average download speed, a 24-month contract, and costs £36.99 a month with £10.00 activation fee

For further details, you can check this out. Choose your plan wisely. Consider what you need most.

3. Be Aware of the Switching Guidelines

If you already have a working phone line, then switching to Plusnet is easy. You simply need to sign up for the package of your choice.

Wait for ten working days, and then you’re good to go.Otherwise, the business team would need to send you an engineer.

You will be able to use your new phone line as soon as it is installed, while your broadband will be available within five working days of installation.

4. Notify your Phone Provider

call provider

If you are not subscribed to Plusnet but another phone line provider, ask them to give you a date of when they are going to set your phone line.

Don’t forget to ask for a Linked Order Reference Number (LORN). After all it is settled, you can concentrate on packing your other things.

No need to fret about your phone and broadband, the moving home Plusnet team will be on it

What time can you contact them?

08:00 to 20:00 (Monday to Friday)

09:00 to 19:00 (Saturday)

09:00 to 18:00 (Sunday)

5. Pay Any Pending Bills

plusnet moving home fee

Payment varies depending on what type of customer you are. Are you a residential or a business customer?

If you’re a residential customer, the service team won’t charge you for moving home as long as you take out a new contract.

However, if you have a previous deal and wish to continue it, home move charges are incurred. You may check the Plusnet Moving Home fee here.

Contact the team at 0800 587 1952

For business customers, there will be no Moving Home fee if you’re subscribed to a 24-month contract or wish to take out a new one.

However, if a new line installation or a cable transfer will be required, then it can incur charges.

For a more detailed explanation, you may check this out. Contact the team at 0800 028 0282.

6. Follow-up Until Completion

Move requests don’t end at emailing or contacting the house move team.

You have to settle all the necessary payments as well so that the company knows you’re really in need and certain of the service you wish to avail of.

Once you’re done with the request and have settled the necessary bills, you may check updates at the member center. You can see where the progress is already.

Plusnet Move Home Terms & Conditions

The Plusnet Moving House has established terms and conditions not just to guide you throughout your subscription but also to ensure all your needs and queries are addressed.

Contract Terms

plusnet moving home contract

The minimum contract period differs depending on what type of customer you are. If you are a business customer, you have to take out a 12-month contract.

On the other hand, if you are a residential customer, you have to enter into a one (1) month contract.

Nevertheless, you can still opt to do any of the following:

  • You may choose to sign up to an Annual Contract account, or
  • You may sign up to either a No Install Fee, Deferred Hardware, or No Activation fee ADSL account options.
  • You may choose a BT to install ADSL product.

If you avail of any of these plans, then your contract will be 12-month long.

Plusnet Moving Home Fee

If you’re not on a 24 month-contract or have an existing contract and wish to continue it, there will be a one-off charge of £54.17 for moving house.

However, if you choose to enjoy Plusnet broadband services for five years, then there will be no activation and/or hardware fee.

It’s all free as long as you satisfy the contract. 

Once you avail of this but wish to cancel within the five-year time frame, then you would have to pay for cancellation fees. You may check this out for the figures.

Why Ask For Plusnet Assistance

Plusnet Moving House services aim to take a load off your shoulders when you’re moving office or house.

It continues to upgrade to be able to cater and accommodate all the needs of its customers.

You don’t have to sweat yourself with extra work. With PlusNet, you can focus more on your business and/or decorating your new home.

Plusnet Broadband Moving House

plusnet broadband moving house

Don’t Hustle but Prepare ahead of Time

Even though the moving team gives their best, it is for a fact that no Internet Service Provider (ISP) can switch your broadband instantly into your new home.

You may need an engineer visit to fix the connection for you. Sometimes, you may have to remove previous broadband connections as well, which can be a little difficult.

Other cases include upgrades or switching. Such actions may take at least five working days, so if you give attention to these only at the last minute, there will be delays.

It is for sure that you don’t want to face any of those, especially that you’re busy fixing other things.

Consider the Connection Speed when you Move House

The Plusnet House Move team can explain to you how much coverage is possible in your area.

Connection speed may vary depending on where you live because of the transmission of a signal.

They can also recommend what type of connection works best in your new address, so make sure you keep that in mind before deciding on a package.


We hope you have now gathered enough information on how to initiate and complete a Plusnet moving home request. If you have further doubts, you can comment below.

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  1. blog 21st March 2020
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