Plusnet WiFi not working issues are common here in the United Kingdom.
But like any other network and telecommunications company, these problems are usual and occur with other services.
With the increasing need for a stable internet connection, we know how frustrating it would be for homeowners to experience network connection lapses.
Luckily, there are several quick and easy techniques you can do on your own before contacting Plusnet’s support team.
The major issues that users complain about are as follows:
- Slow WiFi
- Network disappearing
- Won’t connect to WiFi
Let us learn how we can fix these issues!
Common Plusnet WiFi Not Working Reasons
There are several reasons why your Plusnet WiFi is experiencing issues.
But the first step that you should always do before troubleshooting your device is to identify why it is not working.
Below are the common reasons why your internet connection is not performing at its peak condition:
1. Your Phone Line is Noisy
The most common reason why you have a poor internet connection is due to a noisy phone line.
When this occurs, you may observe Plusnet no internet light on your router.
This specific issue arises when there are electrical interferences nearby, or you have lousy cable management.
2. You have Loose Wires
Aside from a noisy phone line, you may also have loose cables.
Homeowners like you may tend to overlook this issue.
But as simple as it may seem, loose plugs may disrupt your WiFi signal from reaching your devices.
3. You are not using the Master Socket
Another reason you may overlook is the master socket.
To get the best network connection, you must plug your wires here because this is where your broadband signal is the strongest.
4. You do not have Microfilters
Microfilters separate your phone line and network connection.
Hence, not using microfilters may disrupt your internet and result in a noisy phone line.
Plusnet WiFi Quick Fix
If your wireless connectivity got lost while working fine, then before doing any further troubleshooting steps, you need to restart your router.
The steps to restart the routers correctly are as follows:
- Remove the power cable of router from mains
- Wait for 4-5 minutes
- Plug the device again
- Wait for 5-6 minutes and try connecting again.
Plusnet WiFi Not Working Troubleshooting Methods
Although there are several reasons why your Plusnet WiFi may not be working, there are arguably many quick and easy methods to resolve these issues.
Before sending a Plusnet fault reporting, make sure to try these techniques first to prevent shelling out a couple of pounds for an engineer visit in your home.
Method 1 – Report Noisy Phone Line
If you are experiencing cracking sounds on your telephone line, make sure to identify whether the noise is coming from your phone or your service provider.
You can do so by unplugging all the wires connected to your phone socket and then reconnecting them.
If this method does not resolve your problem, try securing your wired connections.
Method 2 – Secure Wire Connections
Wired connections sometimes fix your network issues. However, you may tend to overlook loose and lousy cables.
So, if your dial tone is up and running, make sure to do the following reminders before moving on to the next method:
- Check whether you plugged your cables into the right sockets. If you are connected using an Ethernet cable, make sure to secure its connection tightly into your LAN1 socket or Ethernet/WAN port.
- For Plusnet Hub One users, make sure to connect your gray network cable to your DSL and phone sockets.
- Meanwhile, if you have the Technicolor 582n or the Plusnet 2704n at home, plug your Ethernet cable into the fourth port located at the back of your device.
Method 3 – Connect Router to Your Master Socket
Aside from checking if you have loose cables, make sure to connect your router to your master socket.
If you have seen a square white socket fixed on your wall, then there is a massive chance that this is where you should plug your device for minimal signal disruptions.
Below are the common areas where you can locate your master socket at home:
- In your hallway
- Neat your front door
- Underneath or around your windows
- In your attic or basement
However, if connecting your router to the master socket does not resolve your internet woes, then you should consider replacing or fixing your microfilters.
There are instances where your house may have a double master socket installed on the wall.
If you do, then you would not need any microfilters anymore.
Method 4 – Replace Microfilters
Not all houses have a double master socket installed on their walls.
If this is the case, then you would need to connect your router through a microfilter.
Do not worry because you can do this method without using an extension cord.
Method 5 – Reconnect to Your Router
If you are experiencing Plusnet no internet light issues even after trying out all the above methods, we suggest reconnecting to your router.
You can try out the following steps to guide you throughout the process:
- Open your browser and type in 192.168.1.254.
- Select the settings menu and type in your password. You can find this password at the bottom of your router.
- Next, choose broadband and press the disconnect option.
- Remove the username on the field and enter your @plusdsl.net account information.
- Press connect and wait for at least two minutes until you are back online.
Method 6 – Update the Router Firmware
If your connection is still not fixed, you can update the router firmware.
Updating the router firmware automatically removes all known and unknown connection issues.
Normally, the company pushes automatic firmware update to your router.
However, if you feel, your router has not received any updates for a long time, you can check the current version of the firmware.
Then you need to contact the support staff.
To know the current version of the firmware, you can do the following:
- Login into your router on IP address 192.168.1.254
- Go to the Helpdesk option
- Check the firmware version
- If you see an older version, contact the support staff
Method 7 – Get a Mesh WiFi System
If you are experiencing slow WiFi or frequent disconnections, then you should go for a Mesh wireless system.
A mesh wireless system extends the WiFi connection and ensures that every corner of your house gets the same signal strength.
This little investment can go a long way to eradicate your frequent WiFi woes forever.
How to Do a Plusnet Fault Reporting
If you have tried all the five methods we discussed, you may need to wait within three days until your internet connection returns to its peak condition.
However, there may be instances where these issues do not go away.
When such a situation arises, you can reach out to Plusnet’s technical support team.
You can reach out to them on 0345 140 0200 or 0800 432 0200. But what makes Plusnet’s customer service superior to other broadband companies is their online broadband troubleshooter.
Here is how you can report any issue with this feature:
1. Fill up their Broadband Fault Checker online. Make sure to put all the necessary and specific details.
2. After filling up the form, you would need to wait within 48 to 72 working hours.
3. During this timeframe, their support team will check the following details on your phone line:
- Your connection rate
- Your exchange equipment
- Your past network connection information
4. Finally, their support team will provide you with a summary of your issue and some troubleshooting steps you can try out.
Plusnet WiFi not working can give lots of frustrations. But I believe after reading the guide you can fix the issues easily if the reasons for the fault is at your end.
However, if there is a major outage or major issue with your connection, then you must contact the support team of the company.
Further Read: Are you experiencing slow connection? Learn how to fix Plusnet slow Internet issue in easy steps.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.