Wondering why is your Peloton Bike keeps shutting off? Well, then, this guide is just for you!
The Peloton Bike only works when connected to a reliable power source, and whenever there is an issue with the voltage, the bike will automatically turn off.
Hence, in this guide, we’ll review all possible causes for random turning off and top solutions to fix the issue in minutes.
Whenever your Peloton Bike is shutting off, power cycle the machine, reconnect all the wires and connect the Bike to a proven wall outlet. Also, you must update the system of your Peloton Bike.
Let’s continue to unwrap the unexpected Peloton Bike shutdowns!
Why Does My Peloton Keep Turning OFF?
The main reason why a Peloton Bike will keep shutting off, even when connected to the power, is due to wiring issues.
However, this is not the only possibility, and to be able to troubleshoot the random outages, we must dive deep into all of the surrounding factors and find the culprit.
Here’s all possible reasons why your Peloton Bike is turning off by itself:
Hence, the possibilities don’t appear as too many, but there are quite a few surrounding factors that you must inspect.
Luckily, the guide below covers everything you must do, so let’s jump in!
How to Fix When a Peloton Bike Keeps Shutting OFF?
Tip: Follow the solutions chronologically!
1. Inspect Your Peloton Bike Power!
Whenever your Peloton Bike keeps turning off without proper reasoning, the first step is to inspect the power supply.
There are quite a few essential requirements for the power income of the Peloton Bike, so you must inspect the power outlet, power adapter, and A/C connector.
- The power requirements for a Peloton Bike are 100V to 240V and 50Hz to 60Hz at a 3.5-ampere maximum.
In addition, it’s essential to plug the Peloton Bike directly into the wall outlet and never use extension cords, power dividers, or smart plugs.
How to Power Cycle Peloton Bike?
A quick and effective method that might solve most of your Peloton Bike power problems is the power cycle.
To perform a power circulation, unplug the power cord on both sides and wait for about 60 seconds for the Peloton Bike to fully discharge.
This method will not erase any of your bike’s data and will only reset the electrical income of the bike, hopefully preventing the device from turning off by itself.
Note: The green light on the power adapter should be green!
2. Switch the Bike to Another Outlet
If your Peloton keeps turning off, the next step is to relocate your device to another power outlet and test whether the issue will continue.
This approach will eliminate the possibility of a faulty wall outlet, which might be causing your Peloton Bike to turn off constantly.
Also, it’s recommended to test connecting the Peloton Bike to an outlet from another room that is supplied with electricity from a different fuse on your primary circuit.
If your Peloton Bike is still turning off, even when connected to a different wall outlet, then the issue is not from the supply!
Reminder: Always plug your Peloton Bike directly into the outlet!
3. Increase Peloton *Screen Timeout*
One of the reasons why your Peloton Bike turns off automatically in the middle of a session is due to a short screen timeout.
This is a setting that both Peloton Bike and Bike+ support, and the feature automatically turns off the display of the tablet when the pre-set timeout expires.
For example, if you’ve set the timeout to 1 minute, the screen of the Peloton Bike will turn off after 60 seconds of inactivity.
To prevent this, you must extend the timer up to 20 minutes, and the random shutdowns and disconnects will disappear.
- You can adjust the timeout settings from “Settings” > “Device Settings” > “Display” > Screen Timeout.”
Then, you can select the default screen timeout from 15 seconds to 20 minutes, so increasing the settings should prevent the shutting down.
Tip: Select 20 minutes and test whether the Peloton Bike will shut down!
4. Clear the Peloton Bike Cache Data
Whenever the behavior of your Peloton Bike is weird, the touchscreen goes off, or your bike stops unexpectedly, you may want to clear the cache data before continuing.
This method is especially helpful when setting up your bike after being re-calibrated or factory reset.
To clear the Peloton Bikes cache data, follow the steps below:
- First, verify that your Peloton Bike is working.
- Then, press on the three dots in the corner.
- Go to the “Device Settings” and enter “Apps.”
- Select “Peloton” and then press on “Storage.”
- Tap “Cached Storage” and “Clear Storage.”
- Wait for the Peloton Bike to delete the data.
- When ready, unplug the bike for 15 seconds.
When the process is completed, your Peloton Bike should no longer turn off by itself, so feel free to test whether the problem is still there.
Note: After clearing the cache data, you’ll be signed out from all apps!
5. Update the Software of Your Bike
Whenever the Peloton keeps turning off, perhaps the machine is trying to update the firmware to no avail and keeps powering off the operating system.
To resolve such a bug, you have to try to manually update the firmware of your Peloton Bike through the settings using the touchscreen.
Here’s how to update the firmware of your Peloton Bike in easy steps:
- First, go to the “Settings” from the top right corner.
- Then, enter “Device Settings” from the menu tabs.
- For Peloton Bike, go to “About Tablet” in the menu.
- For Peloton Bike+, go to the “System” menu section.
- Tap on the “System Updates” to install the firmware.
The Peloton Bike might take up to 10 minutes to download and install the firmware updates, and the machine should no longer turn off when the process is over.
However, if your Peloton Bike is still shutting down without reason, the issue is not from the operating system, so keep reading!
6. Tighten the Touchscreen Wiring
Maybe the Peloton Bike is not turning off in its entirety, perhaps only the tablet screen goes off due to faulty wiring.
So, the next step is to check the wires connected to the tablet of your bike and verify that the USB-C cable is connected.
- When the tablet’s battery is low, the device’s screen will turn off, probably deceiving you that the entire bike is shutting down.
So, if possible, reconnect the cable and verify that there are no faults with the length of the cord and that the connectors are not bent.
Tip: If you have a replacement USB-C cable, feel free to implement it into the Peloton setup!
7. Factory Reset Your Peloton Bike
If your Peloton Bike is turning off by itself, the problem could be software-related, and the best way to address OS complications is to perform a factory reset.
However, the factory reset on your Peloton Bike will erase all settings, configuration, apps, and setup on your Peloton tablet.
Note: The steps below work for Peloton Bike and Peloton Bike+!
Here’s how to factory reset Peloton Bike in easy steps:
- From the main screen, go to the “Settings.”
- Then, enter the “System” tile from the menu.
- To begin, select the “Factory Reset” option.
- Confirm that you want to reset your Peloton.
The Peloton Bike might take a few minutes to reset, but you will be prompted to complete the initial setup when the process is over.
When the initialization is completed, the Peloton Bike should no longer shut off, so perform your tests.
Need More Help?
If you’ve attempted all of the troubleshooting steps in this guide, but your Peloton Bike is still turning off, the problem could be hardware-related.
The best next step, after reading the guide, should be contacting Peloton Customer Service for additional assistance and troubleshooting.
Tip: Check whether your Peloton Bike’s warranty is intact!
Quick Recap:
Hence, the Peloton Bike keeps shutting off due to insufficiency from the electrical source or a fault with the power cable/adapter.
The bike may be turning off due to an unfinished OS update, loose touchscreen wiring, or a fault with the operating system of your bike!
Follow us for more Peloton Bike troubleshooting and solutions!
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites. Check out more about him here.