Oura Ring Return Policy – (Easy Returns Explained!)

You might be wondering what’s the Oura Ring return policy. You’re not alone.

Maybe you’re unsatisfied with the ring or want to exchange it for a different size or color.

Whatever your reason, you’re able to return it as long as it’s within their allowed period.

Oura Ring has a 30-day return policy to return or exchange your ring within 30 days of receiving it. As long as they’re fully functional and undamaged, you will be able to return or exchange your ring.

Here’s the complete step-by-step guide!

Oura Ring Return Policy – The Complete Guide

It’s important to fully understand the ins and outs of Oura Ring’s return policy.

You want to know the components you need to return and their condition to avoid confusion between you and the company.

Reasons for Returning an Oura Ring

There are several reasons why you will return your Oura Ring.

They might have sent you the wrong size or color, and you simply want to correct that by exchanging the item.

Let’s explore the most common ones:

• You ordered the wrong size or color
• You received a defective or damaged ring
• You are not happy with the performance or features of the ring
• You found a better deal or an alternative product
• You changed your mind and didn’t want the ring anymore

Note: Whatever your reason, Oura will accept your return or exchange request if it meets the conditions stated in their return policy.

Oura Ring Return Policy Details

Before you initiate a return or exchange request, it’s important to familiarize yourself with the return policy Oura Ring.

Here are some key points you need to know:

Return Window

One of the most important aspects of any company’s policy is its return window.

It’s the allotted time that they allow you to try out their product to see if it’s a good fit for you.

In the case of Oura, they give you 30 days from receiving your original order to return or exchange your ring.

Here are some key points:

• You have 30 days from receipt of the product.
• The date of receipt is the day you receive your ring in the mail.
• If you miss this deadline, you won’t be able to return or exchange your ring.

Example: If you ordered your ring on July 22nd and received it on the 25th, you’ll have until August 24th to return it.

Eligible Items

You’ll only be able to return or exchange eligible items.

It simply means that the ring needs to be fully functional and has no damage from use.

You’ll also need to ship back all the accessories that came with your device.

Here are some key points:

• The item needs to be fully functional and not damaged.
• Your ring must work properly and show no signs of scratches, dents, or cracks.
• Return all accessories, such as the charger and USB cable.

Note: An exception here would be if the ring arrived damaged in the box, in which case, you’ll be able to return it.

Non-Eligible Items

There are cases where Oura Ring will refuse your return or exchange request, especially when your item falls into the non-eligible category.

If your ring is damaged or has been modified, repaired, or altered, you won’t be able to return it.

Here are some key points:

• Rings purchased from a third-party retailer cannot be returned.
• Rings that are modified, engraved, or customized are not eligible.
• Accessories like chargers or sizing kits can only be returned separately with the ring.

Steps on How to Return an Oura Ring

Now that you understand Oura’s return policy, you’re prepared to take on the return process.

They give you a couple of options for returning your item, but it depends on your location.

Here’s a quick summary to give you an idea of what to expect depending on where you are:

Location	Refund Method	Exchange Method
US	Oura Self-service portal	Oura Self-service portal
Finland	Oura Self-service portal	Oura Self-service portal
Germany	Oura Self-service portal	Oura Self-service portal
Rest of the world	Submit a request	Submit a request

Initiate a Return

The first in returning your Oura ring is to initiate a request.

Depending on where you live, that’s either the self-service portal or contacting Oura’s support team directly.

If you’re in the US, Finland, or Germany, you go through the portal, which allows you to do it quickly without talking to anyone.

Here are the steps to initiate a return:

Via the self-service portal:

1. Go to the Oura Ring self-service portal: US, Finland, Germany.
2. Type your Order Number and Email address.
3. Click the Submit button.
4. Choose the item you want to return.
5. Select a return location.
6. Review your return details and click Submit.
7. Save the return label.

By submitting a request to the support team:

1. Call the Oura support team at 1-855-OURA-RING.
2. Press 1 to speak with a customer support representative.
3. Let them know you would like to initiate a return for your Oura Ring.
4. Provide them with your order number, name, and contact information.
5. State the reason why you want to return your device.
6. Wait for them to process your return request.

Note: You will receive a confirmation email with the return label, which you must print for the next step.

Send Your Ring for Return, Exchange, or Refund

Now that you have sorted out the initial stages and got your return request approved by Oura, it’s time to ship your device.

Here’s how you do it:

1. Open your email and print the return label for your Oura Ring.
2. Pack your Oura Ring, charger, and USB cable.
3. Stick the return label to the package.
4. Drop off the package at your return location.

Return location drop-offs are either a USPS or FedEx location, depending on the return label you received.

Tip: It’s recommended that you use the original box when packing your device for return, but if you lose it, any secure box will do.

Warranty and Refund Policy

As part of Oura’s return policy, you must also understand their warranty and refund policy to set the proper expectations in returning your device.

Here’s what you need to know about Oura’s warranty and refund policies:

• Oura offers a two-year limited warranty on its rings and accessories.
• The warranty covers defects in materials and craftsmanship under normal use.
• If your ring or accessory is defective within the period, they will repair or replace it.
• You’ll get a full refund if you return the ring within the 30-day return window.
• Oura will not refund you tax or customs fees.

Tip: If you paid with a credit card, the refund will take a few days to appear on your statement.

Product Exchanges

When it comes to exchanging rings for a different size or color, as long as it’s within a similar price range, Oura will accommodate your request once within the 30-day period. It not only applies to the ring, as you can exchange the charger if it doesn’t fit your ring.

• Exchange your ring for a different size or color within the same price range.
• You don’t need to pay for shipping to exchange your ring or charger.
• You may be subject to additional taxes or duties depending on your location.

Note: If you want to exchange your ring for a different style or color of a different price, you’ll need to request a refund, return the ring, and place a new order.

Exemptions and Special Cases

There are certain situations where you cannot return or exchange your ring.

If you meet any of these, unfortunately, you won’t be able to get your ring replaced.

• Due to customs regulations, Oura cannot process returns from Russia.
• If you don’t have your order number, you won’t be able to use the self-service portal.

Note: In any of these cases, you’ll still be able to ask for assistance from Oura Support to process your return or refund requests.

Customer’s Common Questions on Oura Ring Returns

If you have any more questions about returning your Oura Ring, check these out first:

Can I return my engraved ring? 

No, engraved rings are not eligible for returns or exchanges as it’s a permanent customization.

We recommend you try it without engraving and decide later if you want to add it.

Can I return my ring from a different country?

Yes, you can return your ring from a different country than you ordered.

However, you’ll be responsible for shipping costs, customs fees, or applicable taxes based on the country you’re in.

Can I return my accessory separately?

No, accessories like chargers or sizing kits cannot be returned or exchanged separately.

However, you must return them with your ring since they’re considered a single order.

Conclusion

At this point, you now have a good idea of Oura Ring return policy.

As long as you process your return or exchange requests within 30 days of receiving the device, you’ll be able to get it replaced or a refund. 

To know more about Oura Ring’s other policies, visit our blog!