If you think that the Optimum phone line not working you should stop right there and keep reading.
Sometimes it might seem like the lines are not working but in fact, the issue could be related to an outer interference of an issue on your side.
There is more than one reason for issues with Optimum phone connection such as faulty phone devices, temporary connection issues, outer interference, or temporary maintenance.
Regardless of the occasion, we are going to identify and hopefully resolve your issue by the end of this post so make sure not to skip anything.
In this post, we will unveil all possible issues and how to resolve them so before you take any actions make sure to give our post a shot.
Before we can jump right into the solutions, we shall first take a look at the most common causes and what’s the approach against them.
Reasons Why Optimum Phone Not Working?
As we hinted in the introduction, there are many things to ensure before blaming the Optimum phone lines and this is exactly what we are going to do.
In that regard, we have dug out the most common and well-known causes that might be impacting your Optimum phone connectivity so you can have a better understanding of what you are dealing with.
- Faulty phone unit.
- Unplugged phone card.
- Damaged cable connection.
- Outer electronics interference.
- Temporary disabled Optimum lines.
Most of the people with the same inquiry as you had at least one of these issues.
Our best guess is that you are having one of the above-described problems and now we shall troubleshoot it.
How To Fix Optimum Phone Line Not Working?
Before you reach out to Optimum tech support you need to make sure that you have done everything possible to resolve the issue if it’s on your side.
In that regard, we have designed a series of methods to help you identify and resolve the problem, only if followed in numerical order.
We also recommend testing if your Optimum phone can connect once you are ready with a method to avoid unnecessary troubleshooting efforts.
Method #1 Check Phone
In most cases, the problem could be found in the phone device itself and not in the phone lines at all.
The fastest way to justify this and ensure that the Optimum phone is working well would be to test your card with another phone.
In case you can’t get another (working) phone on your hands at the moment, you can skip this method but this way you can’t exclude the faulty phone as a possible cause.
However, the issue might be related to something else so feel free to proceed further.
Method #2 Fix Connectivity Issues
It is now the time to check if all cables are working and connected properly.
Even the slightest miss-configuration can entirely prevent you from hopping on the live lines and establish any sort of connectivity.
It is important to ensure that the phone is connected to line one as sometimes people report that the Optimum 2nd line not working.
If it turns out that the 2nd line is simply not working and your issue was resolved by switching the lines, then there is an internal conflict that we will resolve in our next method.
Note:
If your Optimum phone was connected to line 1, feel free to connect test the second line now, and after you apply method #3.
Method #3 Perform Power Cycle
Whether or not your connectivity got better with switching the lines now you will learn how to resolve any temporal conflicts and glitches that might be preventing you from getting connected.
The power cycle is a simple method to restart your Optimum phone that will prepare the device for a cold boot and reset all services.
Here is how to perform a power cycle correctly:
- Plug out the power cable from the power outlet.
- Disengage the connectivity cable from your phone and lines.
- Wait for about 3-5 minutes.
- Re-connect everything from scratch.
- Test if the issue is still there.
Don’t forget to try both lines and if the issue is still there let’s move on to our next solution.
Method #4 Remove Any Interferences
This is the last thing you can perform at home before you confidently contact the Optimum support team.
During our investigation, we have found a variety of electronic devices that could be interfering with your Optimum phone line and preventing it from reaching anyone.
In that regard, we recommend taking all electronic devices out of the room and try staying away from microwaves, TV, and other electronics that you can’t simply take out.
Once ready, we recommend scrolling up the post to perform another power cycle and hopefully, your Optimum phone will be working as it should.
Method #5 Contact Tech Support
If the issue is still there, you can now confidently contact customer service and explain what you have tried against the issue so far.
With a little luck, the problem will be due to temporary maintenance and in this case, you should be informed when the expected time or date is for the services to come back online.
If this is not the case, the support team will provide you with recommendations based on what you have tried in this post and hopefully get rid of the issue as soon as possible.
We believe that Optimum has an online live call line on workdays and an open ticket system for reports anytime so don’t hesitate to get in touch.
In a worst-case scenario, you might have to make some purchases if the problem is related to your phone device or cables.
Read Next: How to Return Optimum Equipment?
Bottom Line:
We hope that now you know why the Optimum phone line not working and most importantly how to fix it at home.
If you were unable to resolve your problem, you can always scroll up and give our methods one more tries.
If possible, you can try with another (working) cable or another (working) Optimum phone to exclude even more possibilities. But if nothing has helped so far, contacting tech support might be your last resort.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.