In the event that you find yourself wondering how to return Optimum equipment, fret not, it’s not that complicated! As a matter of fact, that’s what we’ll be discussing in this particular guide!
Returning Optimum equipment is easy! You can initiate the return by preparing for it in just a few clicks online!
Follow on to know the guide on how to return Optimum equipment in detail!
Why Return Optimum Equipment?
Contrary to what most people believe, equipment returns aren’t only due to cancellation. There also are other instances where Optimum subscribers return it.
The most common ones involve:
1. End of Contract
Several Optimum clients decide not to renew their contract any longer. Since most subscribers choose to lease equipment, they’d have to return it once the contract ends.
They did not technically cancel; they just decided they didn’t want to continue with the company’s services any longer!
2. Upgrade to a Better Device
Another case would be when a subscriber decides that they will be going for a better plan.
When this happens, the client would usually need better devices – devices that are more advanced or those that are better at providing services.
3. Purchased Own Device/Equipment
Of course, there are clients who decide that they will not lease their equipment any longer. Many people do this because they are looking to shave off a few extra dollars on their monthly bills.
Purchasing your own equipment will remove any equipment fees associated with your plan.
4. Moving to a New Location Where Optimum Isn’t Available
Optimum is an honest company as they clearly state that not all areas in the country are eligible for 1GB of internet.
So, if you are moving to a new location where Optimum isn’t available, you need to return their equipment.
Whether you’re moving out of the country, or if where you’re moving has better offers, you don’t get to keep the devices.
Steps on How to Return Optimum Equipment Easily?
The main question people ask is, where to return Optimum equipment? Can it be done by going to the nearest Optimum store? Or is there a specific procedure to follow?
It might be frustrating for some, but currently, there’s a specific Optimum return equipment procedure.
And no, the company won’t pick it up from your doorstep. To give you even further detail about this procedure, follow this step-by-step guide!
Step #1: Prepare the Shipment
Of course, just like any other return procedure, the first step is preparation.
When returning these types of equipment, you want to make sure that you include everything that’s within the box when you first got it.
For instance, if it’s a modem, you need to return the unit itself, the power cord, and the Ethernet cable. If it’s a cable box, include the power cord, the remote, as well as the HDMI cord.
Does it Need to be the Box it Came with?
Optimum isn’t strict about this. You can package it even if it’s not the box that it came with. However, you need to make sure that the box is presentable and that it’s capable enough of keeping the shipment safe.
So, disconnect it from power, collect all that’s needed, and package them accordingly.
Step #2: Create a Label
After that, the next step you want to do is to create a label. The label will give the information about what the shipment is, where it came from (you), and where it’s going (Optimum).
The company has its own set of tools to help clients in creating a label for their package. It includes the complete name, the email address, the address, and the phone number.
Step #3: Print Your Label
When you are finished creating the label, the next thing you want to do is to print it. Yes, you must print it from your end because you will be the one to attach it to the package.
As a recommendation, it’s good to print it at least two (2) times. One goes into the package and outside, or you can attach two (2) on different sides.
This makes it easier for the company to see the information.
Step #4: Attach Your Label to the Shipment
Then, the next thing you want to do is to attach the label to your shipment. In this step, you will also be expected to ensure that there are no other labels on the package.
If there are, remove any old labels. This can cause confusion on the part of the courier and can actually be a cause of delay.
Step #5: Drop it Off at Any Authorized Location
And last, but most definitely not least would be to drop it off at any location that’s authorized to receive it.
As per Optimum, the locations are:
- FedEx Office
- Authorized FedEx Location
Refrain from using a FedEx DropBox for this. You’ll need a receipt so that when Optimum contacts you, you’ll get a reference that the drop-off has been made. This will be your mailing proof.
And that’s just about it! That’s how easy and convenient it is to return the Optimum equipment that you have!
Read Next: How to get Free Internet in Rural areas?
Can You Drop it Off at Optimum Stores?
As of the moment, the company hasn’t declared the availability to drop it off through Optimum stores.
We advise everyone who plans on returning Optimum equipment to not attempt returning it via an Optimum retail store or outlet. You might just get rejected. Instead, drop it off at the location that’s been outlined.
Can Optimum Pick it Up From Your Location?
It’ll be extremely convenient if Optimum offered this option.
However, there’s no service like this one yet.
The only way you can return it is by dropping it off via an authorized FedEx location or office or Walgreens.
All of us are hoping for a day when Optimum announces that they’ll be the ones to pick it up.
So, are you wondering about the process of how to return Optimum equipment? No need for you to look elsewhere!
For every time you need to send Optimum’s devices and equipment back, you can simply go back to this guide!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.