Is your NOW TV mobile pass not working? It’s definitely an unfortunate situation as a NOW TV mobile pass is a convenient and affordable option for those who stream on their mobiles only.
Your NOW TV mobile pass may not work due to device incompatibility, an old app version, password problems, inactivation, mobile-related issues, and NOW TV server problems.
If you want to know about these problems and how to troubleshoot them, read on!
Why Is Your NOW TV Mobile Pass Not Working?
Before we talk about how you can troubleshoot NOW TV mobile pass not working on iPad, tablet, or phone, it’s imperative to discuss the reasons.
Typically, your NOW TV mobile pass won’t work due to the below-mentioned reasons:
- Device incompatibility
- Old app version
- App-related bugs
- Mobile software-related issues
- Server problems with NOW TV
Each of these problems needs a specific solution, discussed in the next segment if you want your NOW TV mobile pass to work.
How to Fix a NOW TV Mobile Pass That Isn’t Working?
Before we jump to the solutions, there is one important thing to note. Some users have complained about their NOW TV mobile pass not showing on app.
However, it’s best to check if you can access the content.
According to NOW TV, users can access the content on the app even if it shows that the mobile pass doesn’t show on the app.
But, if you cannot access any content either, then you should try out the solutions given below.
Solution #1: Ensure That You’re Using the Pass On Mobile Only
First of all, it’s imperative to stream your NOW TV content on mobile only. Several users have tried watching content on their TV, tablet, iPad, or laptop, using a mobile pass.
However, that won’t work.
If you’re attempting to stream anything on a device other than a mobile, you won’t be allowed access.
Instead, you will have to buy another subscription that works with TV, laptop, tablets, and iPads.
Solution #2: Wait Up for The Pass To Activate
Although your NOW TV mobile pass should start working instantly, there are instances where it may take time to activate.
So, if you can’t activate NOW TV pass, you can consider waiting for up to 10 days.
NOW TV has stated in their offers that after you have paid for any pass or offer, it will get activated within 10 working days.
Hence, if you have just bought a mobile pass, try waiting for a few days before troubleshooting for any errors.
Solution #3: Check with Another Phone
Sometimes, if there is some software-related issue with your mobile, you may not be able to access NOW TV with your mobile pass.
In this situation, you may try checking if your account is working on another device or not. This way, you can troubleshoot if the problem is with your phone or account.
Here’s how you can log in to the NOW TV app on a new mobile:
- First, go to App Store or Play Store (depending on your device).
- Next, install the NOW TV app.
- Then, sign in using your NOW TV credentials.
- Note that the NOW TV password is case-sensitive. So, add a proper password.
- Finally, check if you can access the content with another device.
Solution #4: Change Your Account’s Password
There is no proper explanation behind why this solution works but some users have reported its success.
This could be a problem from the NOW TV company’s side. So, it is best to consider resetting your password and checking if your mobile pass works.
Given below is how you can change or reset your NOW TV account’s password:
- First, sign in to your NOW TV account on a browser.
- Next, in Account Details, select Personal Details.
- Find the Security Details option and select Reset Password.
- Finally, insert your username and email.
After submitting your username and email, NOW TV will send you a link to reset your password.
This link will stay active for up to 3 hours. So, ensure that you change your password accordingly.
Then, try logging into your NOW TV account from your mobile and check if the pass is working.
Solution #5: Uninstall, Reinstall, and Update App
If you have missed out on this basic solution, then it’s best that you try it out before anything else.
Sometimes, minor glitches may not allow the app to upgrade your membership. Thus, restrict you from accessing the content using your mobile pass.
Now, there are two ways to tackle app-related issues. These include:
Step 1: Update the App
- Go to the App Store or Play Store.
- Next, search for the NOW TV app.
- Check if there are any new updates available.
- If you see an update option, click on it immediately.
After updating the app, log into your account again and see whether your mobile pass is working or not.
Step 2: Uninstall and Install the App
- Depending on your mobile, uninstall the NOW TV app.
- Next, go to the App Store or Play Store to install the NOW TV app again.
- Then, log into your account and check if the mobile pass is working.
These two are quite basic troubleshooting issues and if you’re lucky, they might work out for you.
Solution #6: Delete App Data
This solution is specifically for Android users as it won’t work on iOS devices. Most of your downloaded apps store data. Now, if there’s too much stored data for NOW TV, you may encounter problems.
In this case, your best option is to clear the app data and try logging in again to see if your mobile pass is working or not.
Here’s how you can delete app data:
- First, go to the Settings option.
- Next, check the App menu and select the NOW TV app.
- In the NOW TV app, search for the Storage tab.
- In Storage, you’ll find the App data option.
- Select Clear Storage or Clear App data.
The above-mentioned steps may differ depending on your device’s model. So, it’s best to search how to delete app data for a specific phone model.
Solution #7: Check Your Phone’s Software
The NOW TV app may face issues if your phone’s software isn’t up to date. Note that today, NOW TV works on these phone’s software only:
- Android 5 (Lollipop) or later for Android users
- iOS 13 for iOS users
So, it’s probable that you might be facing issues if your phone’s software is outdated or on the lower end.
Try to update your phone and then check whether the mobile pass is working properly or not.
Still Can’t Use NOW TV Mobile Pass On Your Device?
Even after following all the above-mentioned steps, you cannot use the NOW TV mobile pass on your device, then try out these methods:
Check If NOW TV Server Is Down
Sometimes, there might be issues from the server’s side itself due to which you cannot access NOW TV using your mobile pass.
So, if nothing seems to work, try checking the NOW TV server on this site. If it’s down, try again after some time. If not, follow the next step.
Contact NOW TV Customer Care
Several NOW TV users have reported the issue where the mobile pass wasn’t working. Thankfully, NOW TV customer care can help you in this case.
The best option is to go for the live chat support available on their website. Here’s what you need to do:
- First, go to the Get In Touch page on the NOW TV website.
- Next, you’ll be asked to select the category and issue you’re facing.
- After selecting those, you’ll find the Live Chat option.
- Tap on the Live Chat option to get in touch with the agent.
If live chat doesn’t help, try calling NOW TV customer care on 03303323050. You can always consider asking for a refund if your mobile pass doesn’t work.
Read Next: Why is My NOW TV Player Not Working?
Final Thoughts
Your NOW TV mobile pass may not work due to app-related bugs, device incompatibility, mobile-related problems, outdated phone software, or account-related issues.
You may find yourself frustrated while facing the NOW TV mobile pass not working issue. But, it’s best to try out the solutions mentioned above to save your time and effort.
If they don’t work, you can always contact NOW TV for help regarding this matter with the contact details provided in this extensive guide.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.