It can be such a bummer when you notice your NOW TV Player not working. If this is what’s causing you to be worried, then you’re in for a treat!
In this guide, we will be walking you through the steps on how you can resolve why your NOW TV Player stopped working. Furthermore, we’ll get to the causes of it so you can avoid them entirely!
If your NOW TV Player is not working, try restarting the app/player, then check your internet connection. Then, delete or erase the “Locallow file” that’s included in the AppData of NOW TV. Proceed to uninstall and reinstall the player.
Before we get to that, let us first try to unravel the real and common causes of why your NOW TV player stopped working.
You’ll find a myriad of reasons and causes as to why opening your NOW TV is failing. However, among the most common of these errors include:
- Internet or connection problems (dropping or sluggish connection)
- Continuous watching
- Errors in Local Files
You may find it hard or difficult to determine what the real cause is, but fret not!
Unlike other tutorials online, our guide will address the issue whatever its root cause is. Furthermore, we will also teach you how you can fix or resolve this problem from both Windows and macOS!
It doesn’t matter if you are using Windows or macOS, we’ll resolve this problem on both these platforms!
Here are the steps on how you can resolve the problem of your NOW TV Player not working on your Windows device.
The first step is to check if your internet connection is stable. NOW TV is an application that relies on an internet connection for it to operate, so, check if there are no current issues with your internet connection.
Then, try clearing the cookies and cached data on your browser, depending on what browser you are using.
The usual path on how you can clear your cached data and cookies would be going to Browser Settings > Browsing Data. From there, find your way to access clear cookies and cached data and delete all.
The vast majority of users don’t realize it, but when you install the NOW TV Player, there’ll be a locallow folder that’ll be installed.
Here’s how you can delete it:
- Access Run on your Windows PC or laptop, you will see this on the Start menu.
- Type in %appdata%\NOW on the search bar.
- Right-click the folder that says NOW Player and delete it.
Alternatively, you might also see another file type on the users of your computer. Access the path My Computer > C:/Users and try to locate the file that is labelled as your NOW TV username.
Delete that file completely from your computer.
And after you’ve done all these steps, the next thing you want to do is to uninstall and reinstall the NOW TV Player app.
To delete it, access Control Panel > Add or Remove Programs, and proceed to uninstall the NOW Player.
Once the uninstallation is finished, go to the NOW website and click on a title; this would automatically initiate the download of the player.
Wait for it to download and you should have your NOW TV Player working back up again!
After you reinstall the app, it should perfectly work back again! Just make sure that you do these steps religiously to avoid any delays and problems!
Should you be a Mac user, here are the steps on how you can get rid of the error on your Mac!
First things first, are you sure that the problem is not with your internet? To perform a power cycle:
- Unplug the modem/gateway or router from power for about 15 to 30 seconds.
- Plug it back in again and wait for the device to reinitialize.
The next step would be similar to the step in the Windows version where you’ll delete all NOW TV contents on your device.
On a Mac, this type of file is hidden in the finder by default. However, you’ll be able to have access to it by utilizing the Go to Folder feature on your Mac. To access this:
- Open Finder and hit on the Go dropdown menu at the top bar.
- Navigate to Go to Folder and it’ll open and prompt a new finder folder.
- Search for ~Library/Application Support/NOWTV. You can also manually find it from App Support.
- Then, delete the entire folder of NOW TV from that location.
Go to the NOW TV website and download the installer by watching one title or show. This will initiate the download of the player.
If your automatic run functionality is active, disable it.
The next step would involve you running the installer as the admin. You can do that by right-clicking the installer.
By default, the installation would fail automatically. It will have an error that would be along the lines of “package path was invalid…”
That error will point you to a specific path on your Mac. What you have to do here is to go to that folder, then, copy the DMG file or the installer from that to your Desktop.
Then, that’ll be the time to run and finish the installation.
That’s it! This is the complete process of how you can erase and get rid of the error of your NOW TV not working!
Should your NOW TV Player still not function, the next best thing to do is to contact NOW TV’s customer service department.
If you’ve already done the process for either Windows or macOS and the process still is insufficient to make the player work, let NOW TV’s customer or technical support and tell them about the problem.
Note: It’s also imperative to let them know about the steps that you’ve already done. This way, they’ll be able to help you arrive at a resolution faster and more accurately.
If your NOW TV Player is not working or is not opening properly, firstly, try rebooting or restarting the app. Then, check the status of your internet, and then proceed to uninstall and reinstall the player on your device. The removal of all the data of the player must be complete.
Read Next: How to Improve NOW TV Stream Quality?
It could be a total bummer when you find your NOW TV player not working. But, don’t fret, because, in our guide, you will surely and definitely get rid of that error once and for all!
Whatever the root cause of the issue is, you will definitely find the right and proper resolution for it through this guide right here!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.