Mediacom Keeps Disconnecting? – Here’s How to Fix!

One of the many problems users experience daily is that Mediacom keeps disconnecting. Luckily, we have the solution.

Continue reading to find out the cause and troubleshooting steps to clear the issue.

Mediacom is an Internet Service Provider (ISP) that provides a reliable high-speed internet connection for every budget.

However, like other ISPs, connections may frequently drop due to connectivity issues.

If Mediacom keeps disconnecting, don’t worry because we’ve got you covered!

A quick step to fix your Mediacom connection dropping is to restart the device, and it acts as a refresher and automatically clears minor issues. Turn off and on your device before you call Mediacom customer support.

But first, you must identify the issue before you can solve it. It will help you troubleshoot Mediacom Internet and get your connection up in no time.

Why Does My Mediacom Internet Keep Disconnecting

There are many possible reasons why your Mediacom Internet keeps disconnecting.

The most common is a bad cable, and your cables may be broken or corroded. Or, you are using multiple splitters.

1. Network Congestion

Network overload can be a problem on your end or Mediacom’s end. Either the connection is down in your area, or multiple users are connected.

2. Signal Strength

You may be too far away from the access point of the network. If you’re nowhere near your router, you’ll get a weak signal and several interruptions in Internet access.

3. Faulty or Damaged Cables

Mediacom sets up only the most reliable infrastructure, but unforeseen causes may damage the Internet lines connecting to your house.

4. Outdated Drivers

If Mediacom keeps disconnecting, the network firmware or adapters may be outdated.

Now you know some of the common causes of Mediacom Internet keeps disconnecting.

Let’s proceed to the DIY solutions you can perform at home.

How to Fix Mediacom Keeps Disconnecting

Before we move on to more elaborate solutions, starting with the basics is always best.

Your Mediacom Internet keeps disconnecting due to connectivity issues. A quick restart of the modem and router will refresh your connection and eliminate temporary bugs and glitches.

To restart your modem and router, turn them off, then turn them on again by pressing the power button.

If a simple restart does not solve the issue, follow the troubleshooting steps below.

Solution #1: Power Cycle Your Networking Equipment

Power cycling is a more advanced form of restart that discharges your networking equipment completely.

This should remove bugs and glitches in your device’s memory and keep returning every time you turn on your modem or router.

If you know all the cables are fine, try power cycling the entire network of your devices.

Start with the hardware providing you with Internet access – your modem.

Here’s how to power cycle your modem and router when Mediacom Internet keeps disconnecting.

1. Turn off your device, modem, and router.
2. Unplug them from the power outlet.
3. Wait for at least 30 seconds.
4. Turn on the modem and wait until it establishes all the connections.
5. Turn on the router.

Note: When done correctly, this can fix a lot of issues. Follow the steps above because there is a wrong way of doing this.

Solution #2: Connect Your Modem and Router via their WAN Ports

If your Mediacom internet keeps going out even after restarting and power cycling your equipment, there must be something wrong with the connection.

You want to ensure that your router is properly connected to the modem.

Check at which port the two devices connect. Their connection should be made using the WAN ports on both devices.

There are instances when the modem is plugged into one of the LAN ports, and this can also work but is not as stable as if it’s connected to the WAN port.

If both devices are connected properly, and your internet disconnects, you want to replace the cable.

Here’s how you can do it:

1. Check for signs of damage on the cable connecting your modem and router.
2. Remove the old ethernet cable and get a new one.
3. Plug in one cable end to the WAN port on your modem.
4. Plug the other end to the WAN port on your router.
5. Restart both devices to reconnect.

Note: You’ll know that your connections are secure since you will feel the connector lock into the port.

Solution #3: Turn On Access Control on Your Mediacom Router

Network congestion is a primary cause of connectivity issues with providers.

If you feel like you’re loading up your router with connections, you need to do a headcount of your connected devices.

This is especially true if you have a smart home system with security cameras and smart devices connected to the internet.

To manage your devices, you will need to log into your router’s admin interface to set limits.

To manage your devices, you will need to log into your router’s admin interface to set limits.

You can even split your network, so all your smart home connections go into one network while your active devices connect to another.

Here’s how to manage the network connections on your router:

1. Log in to your router’s web interface.
2. Go to your router’s Advanced Settings.
3. Select Security, then find Access Control.
4. Turn on Access Control.
5. Make sure to select Block new devices from connecting.

Note: You can also use your router’s MAC Filtering feature only to allow devices that you have specified.

Solution #4: Enable the 5 GHz Band on Your Mediacom Router

Modern routers come with two types of WiFi networks. One is the 2.4 GHz band or the original WiFi frequency.

And the newer 5 GHz band is faster and offers a more stable connection when you’re in proximity of the router.

There are advantages and disadvantages to both types of connections.

However, just remember that connecting to 5G WiFi is generally a better experience for laptops, phones, and TVs.

Here’s how to connect your devices to 5G WiFi:

1. Login to your router’s web interface.
2. Go to the Wireless Settings option on your router.
3. Change the band from 2.4 GHz to 5 GHz.
4. Set the channels to 100 and 140.
5. Click on Apply to save the settings.

Note: If you have smart devices that connect to the internet in your home, make sure to set your router to dual-band mode.

Solution #5: Change the Wireless Modes on Your Mediacom Router

Apart from changing the channels, you can also look at the different wireless modes that your Mediacom router can use.

These modes are classified as letters, but there are differences between them. Some are going to be much faster, while others are going to offer more stable internet.

To make sure that your Mediacom connection will not randomly disconnect, you want to use the best one possible that your router can use.

Here’s how to change the wireless modes on your router:

1. Log in to your router’s web interface.
2. Select the Wireless Settings menu.
3. Navigate to Wireless Modes.
4. Choose B/G/N for your 2.4 GHz connection.
5. Specify A/AC/N for your 5 GHz connection.

Tip: You can also configure your network settings through the MediacomConnect app on your phone.

Solution #6: Reset Your Mediacom Modem to Factory Settings

As long as it’s not a service outage, you really won’t need to worry about your modem.

However, if none of the steps above work and resolve your disconnection issues, we’ll need to look closely at it.

You might have changed some settings that affect your entire network. If this is the case, we recommend resetting your modem to factory defaults to resolve the issue.

Here’s how to reset your Mediacom modem:

1. Remove the coaxial cable from your Mediacom modem.
2. Look for the Reset button on the underside of the modem.
3. Use a paperclip or pin to poke the Reset button.
4. Press and hold it for at least 10 seconds.
5. Wait for the lights to flash to indicate your modem is resetting.

Note: After the reset process, you can now plug in your coaxial cable and wait for it to reconnect to the internet.

That’s it!

Fixing your Mediacom connection is that easy. If you still experience your internet disconnecting constantly, contact Mediacom customer support for additional assistance.

There could be an issue with your modem or line, and their technicians will need to examine it.

Read Next: How To Reset Mediacom Router?

Bottom Line

Now that you know the causes of Mediacom keeps disconnecting your internet, you’ll be able to fix it easily.

Follow these surefire solutions to enjoy your different Mediacom services in no time.

Don’t hesitate to contact their customer support team if you have any more issues while fixing this one.