If you want to know how to fix Mediacom channels not working, we have the proven solutions you’re looking for.
We have compiled these surefire fixes so if you’re part of the 1.4 million Mediacom users, you’ll be able to watch your favorite programs as soon as you can.
Here’s how to get your Mediacom channels showing!
To fix your Mediacom channels not working you want to make sure you’ve set your TV’s input to the box. If you’re wondering why your channels are not in HD even though your subscription clearly comes with it, watch the HD versions.
Performing a channel scan also helps to save all your available channels into the box.
Let’s first look at the different causes of this issue before moving to the complete steps to fix it.
What Causes Mediacom HD Channels Not Working
There are several culprits when your Mediacom channels are not showing up properly.
We recommend checking if there’s a service outage or if the connections are loose between your box and TV.
Here are the top problems that you can expect when you experience your channels not working:
1. Mediacom Outage
A service outage can clearly cause your entire setup to lose a signal. You won’t be able to view your channels.
2. Wrong Input Source
Not selecting your box as your TV’s input can cause this particular issue with your Mediacom account.
3. Damaged Or Loose Cables
You want the connection between your box and TV to be tight and secure. Damaged cables can interrupt the signal and not show the channels.
4. Channel Is Temporarily Unavailable
Specific channels can go into maintenance mode and make them unavailable. There’s nothing you really need to do here but wait until it becomes available.
These are all the problems that can impact your entertainment setup whenever your Mediacom channels stop working.
We can now proceed to the troubleshooting guide so you can watch your favorite programs in no time!
Troubleshooting the Mediacom Channels Not Working Issue
The first thing you need to do when your Mediacom box’s channels stop working all of a sudden is to restart your Mediacom box and EV.
The problem can be temporary and the restart can help you determine that.
If doing this resolves your issue, you won’t have to waste any more time and effort trying to fix this.
In cases where a restart does not resolve the issue, we recommend these other steps that can help you get this again.
Solution #1: Secure the Connection Between Your Box and TV
Looking at your Mediacom box’s connection panel, there are three main points you want to focus on.
An issue with any of these points can result in your channels not displaying on your TV.
The first one you want to check is the power port on your box. The power adapter should be plugged in and flush into the port.
The next one you want to focus on is the cable connection on your box. The cable needs to be screwed tight into the port. Finally, the HDMI connection between your box and TV.
Here’s how to make sure your connections are secure:
- Make sure that your Mediacom box is plugged into the wall outlet.
- Check the tightness of the coaxial cable.
- Connect one end of the HDMI cable to the HDMI port on your box.
- Connect the other end of the HDMI cable to the HDMI IN port of your TV.
Note: Your TV will have multiple HDMI IN ports. Take note of the number you plugged it in for the next step.
Solution #2: Select the Correct Input Source on Your TV
After making sure that the cables and connections are secure and working, you should be able to start watching your favorite programs.
However, if you still can’t see any pictures on your TV, you want to look closely at your TV’s input settings.
If you have an entertainment center with multiple devices connected to your TV, you want to check this out as quickly as possible.
It’s possible that you may have played on your console or watched a DVD and set the input source to a different device.
Here’s how to select your input source back to your Mediacom box.
- Get your TV’s remote and press the Input button.
- Navigate to the HDMI slot of your box.
- Press the Enter or OK button on your remote.
- Check if your Mediacom channels appear on your TV.
Note: If your TV has a physical Input button, you can use that to change the source.
Solution #3: Go to the HD Version of the Channel
If you’re on a Mediacom cable account that includes HD channels, you might be wondering why they’re not showing up.
Channels usually come in SD and HD versions, with the HD ones separate and on a different number.
Plus, the HD channels are bundled together, which means that they won’t be mixed in with the SD channels.
Here are the steps to view the Mediacom HD channels:
- Press the Video Input Mode on your remote.
- Continue pressing until you reach HDTV Video Input.
- Press the Cable button on your Mediacom remote.
- You’re now watching your Mediacom HD channels.
Note: Scroll through the channels using the Channel Up and Down buttons.
Solution #4: Perform a Channel Scan on Your Mediacom Box
Losing access to your channels can be a frustrating experience. There are different ways that you can lose them.
Bugs and glitches can happen that will cause your channels to disappear from your box. Even scrolling using your remote won’t be able to find them.
The good news is that Mediacom allows you to perform a channel scan.
This function will instruct your box to search for channels that are available on your current plan and set them up so you can continue watching them.
Here’s how to perform a channel scan:
- Make sure that your TV’s input to set to your box.
- Go to your TV’s Settings or Menu.
- Find an item that says Tuner or Channels.
- Select Digital or Auto Channel Search.
Note: The scanning process can take a while to complete, but you can start scrolling through your available channels when it's done.
Solution #5: Upgrade Your Mediacom Account to Get HD Channels
As a cable service provider, Mediacom offers you a lot of choices. They have several plans and packages that come with different channels.
The higher up the plan you go, the more channels, especially HD ones, you get.
So, if you’re wondering why some of your Mediacom channels are not working, it will have something to do with the plan you’re on.
If this is the case, there’s only one way you can get access to the channels that you really want to watch. It’s by upgrading your account.
Here’s how to upgrade your Mediacom account:
- Log in to your Mediacom account.
- Click on Dashboard.
- Go to the Upgrade My Services.
- Click the Shop Online button.
- Select the plan with the channels you want.
Solution #6: Factory Reset Your Mediacom Cable Box
These solutions should usually get your Mediacom channels back. However, there are cases when the cause of the issue is not easily resolved by them.
It could be that there is a serious issue with the software or hardware of your box.
To fix this, you’re going to need to pull out all the stops and perform a factory reset.
This should revert your Mediacom box to its original state without any configuration changes.
Here’s how to factory reset your Mediacom box:
- Access your Mediacom box’s Menu.
- Select the Help tab.
- Go to Reset to Defaults.
- Select if you want to repeat the setup or delete everything.
Tip: Choosing the delete everything option can take about an hour to complete, so we recommend turning off your TV while your box resets.
Fixing your Mediacom channels is this simple. After performing these steps, you now have access to the different channels so you can watch your favorite program.
In case you’re still experiencing further problems, contact Mediacom customer support for assistance.
Read Next: Mediacom Keeps Disconnecting?
Now that you know the causes of your Mediacom channels not working, you can now start fixing them using these surefire solutions.
Follow the instructions carefully, and you should have access to your favorite HD channels on your TV.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.