One of the most frustrating phone errors is Koodo not registered on network problem.
This is a problem that occurs when you try to make a call or send a message. There are many factors that contribute to this error.
The error Koodo not registered on a network is caused by incomplete activation of SIM. It can also be caused by the incomplete porting of numbers from another network provider to Koodo. To resolve the problem complete activation.
Besides activation and porting, phone settings and APN details may affect the ability of your SIM to make calls and send messages.
If you are experiencing this error, read further to find the solution.
There are a couple of reasons that should come to your mind if you encounter this error.
You want to try and eliminate these potential causes before you look further.
The main causes of not registered errors are:
- Incorrect APN settings on your phone
- New SIM card that did not complete registration
- You are using a device that is not compatible with the Koodo network
- Your SIM porting process was initiated but did not get completed
- Your SIM card is damaged
- Your phone could be damaged
If you are experiencing the not registered problem, you can take the following steps to resolve the issue.
The first step you take should be activating your SIM. If you have just purchased a new SIM and cannot make calls, start by activating your SIM.
If your SIM was activated by an agent at the point of purchase, you can check to confirm the registration.
To Complete SIM Registration
- Connect your phone to a WiFi
- Visit activateprepaid.koodomobile.com
- Enter the 19 digits on the back of your SIM card
- Fill in your name and location
- Submit your form to complete the registration
Note: When you input the19 digits number, you will get an "Invalid" result if your SIM is already registered.
This will eliminate activation as a potential cause for your problem.
If you had selected to transfer your number from a previous provider at registration, ensure the process is complete. One of the major causes of this error is porting problem.
How to Verify SIM has completed porting
- Follow all instructions provided by your previous provider during the porting process.
- Your old SIM should stop functioning when the process is complete
- You must receive a confirmation message from Koodo Mobile to confirm porting
If you have not done any of the three steps above, you have to go back and complete porting.
To complete the porting process, give your old provider a call or call Koodo.
If you have confirmed that your SIM is active and that porting is complete, adjust the settings. Most phones are set to automatically search for a network.
However, there are situations when the phone may fail. If this happens, you may run out of coverage and experience an error.
How to manually search for a network on iPhone
- Select Settings from the home screen
- Tap on Cellular
- Select Cellular Network
- Tap on Available Networks
- Select Koodo on the networks that show up.
Note: When you make this selection, check the network bar to see if the network is restored. If the bars do not show up, the problem is not resolved.
For Android devices
- Go to Settings
- Connections or Wireless Networks
- Mobile Networks
- Network Operator
- Under operator Select Koodo if it shows up
- If Koodo does not show up you can perform a new search.
Do not rush into changing APN settings unless you have checked the above factors.
If they all fail, try checking your APN settings. If your SIM or phone is new, it is necessary to configure your settings.
Configure APN Settings on Android
- Open Settings
- Select Connections /Mobile Networks
- Select Access Point Names
- Tap on New APN
- Fill the spaces with the following details
Your APN Details
- Name: Koodo
- APN: sp.koodo.com
- MMS Proxy: mmscproxy.mobility.ca
- MMSC: http://aliasredirect.net/proxy/mmsc
Update APN on iPhone
- Open Settings
- Go to Cellular
- Select Cellular Data Network
- Tap on Mobile Options
Check to see if this information is provided in the appropriate spaces. If not, edit and save it with the following details.
- APN: truphone.com.
- Username & Password: *Leave Blank*
Note: For all the changes you make to be activated you must restart your phone.
If you have tried all the above options and found that the SIM still won’t work check if you are hacked.
SIM swap fraud has been rampant in recent times. If identity thieves swap your SIM, you may not have access to features such as calling and texting.
How to find out if your SIM is hacked:
- Visit this Self-Service page
- Click on login and provide your login details
- If your SIM has been swapped you will receive “Invalid Number” feedback.
- If you can log in, your SIM is okay
If you have not registered for Koodo self-service, you should do so. The self-service portal helps manage your data and keep your SIM secure.
To register your self-service account, follow the email sent to your inbox at the time of activating your SIM.
Check the SIM activation process in Solution #1 above.
Resetting your mobile networks could help solve this problem. However, this process will also affect your WiFi and network passwords.
Your mobile network settings will be changed to default. Here is how you reset mobile networks.
Reset networks on Android
- Go to Settings
- Select Backup and Reset
- Tap on Reset Networks
- Enter your password or pattern
- Confirm Reset Networks
- Wait Reset to be completed
When you finish resetting your mobile networks check to see if you have sufficient bars on your signal status. If you have coverage try making a call.
Reset on Apple devices
- Open your device Settings
- Go to General
- Select Reset
- Select Reset Network Settings
- Confirm and let the process be completed.
Note: You may need a different path if you are using iOS14 and above. Further, some devices must be switched off to complete the process.
The next step involves inspecting your phone for potential hardware damage.
If your phone has suffered any kind of hardware damage, it could cause problems.
The same should be done to your SIM card. Ensure that both the Phone and SIM are in good condition.
To inspect your SIM do the following
- Using a pin eject the SIM outside of your phone
- Observe it to see if it has any noticeable physical damages
- If the SIM is not damaged, insert it in a different phone to see if it works.
- If your SIM works well on the other device, the problem is with your device. If it does not work, the problem could be your SIM.
The phone could have a hardware problem or it could be incompatible with the Koodo network.
To resolve this issue, visit a phone repair technician to find out more. Alternatively, you have to buy a new device.
If you recently performed rooting on your device, you will have to get a new device.
Rooting changes your phone’s IME, which makes it difficult to use SIM services.
It is not possible to unroot the device. Once rooting has been done, there are only a few networks that will work on such a device.
Koodo not registered on network error can be very frustrating. However, there are a few steps you could take to resolve the problem.
If you experience this error, simply check to see if your SIM is active. If it is still active, apply the above solutions and you will be okay.
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.