Koodo Not Receiving Texts? – Complete Fix Guide!

Network providers encounter errors from time to time. Koodo not receiving texts is one such error that must be solved.

There are several ways you can know if your phone is not receiving texts. You can ask someone to text you or request balance information.

The main cause of this problem is migration from an iPhone to another device. If you migrate from iPhone to android, you may not receive texts due to old iMessage settings.

The other errors that will require troubleshooting in this regard are network settings-related issues and APN updates among others.

Keep on reading to find out more.

Main Reasons Why Koodo Not Receiving Texts

The main reasons why you are experiencing texting problems on Koodo are as follows:

• Improper iMessage settings on a new device Network settings problem on your phone
• A third-party app on your phone blocking the messaging
• Improper APN settings
• Device storage settings and problems

Solutions for Koodo to Start Receiving Texts

To solve Koodo not receiving text messages, you must get to the root of the problem. Below are some of the top solutions to this problem.

Solution #1 Restart Your Device

This is a simple solution that could save you a lot of trouble. All the other solutions may include adjusting device settings.

You do not want to start changing device settings unless it is a problem that cannot be solved any other way.

To restart your device:

1. Press and hold the power button until the device goes off
2. Press the power button to restart
3. Alternatively, press and hold the power button until power options appear
4. For Android, select Restart and wait for the device to reboot
5. For Apple phones, drag the slider to the right to restart

Note: If you have a device that uses a removable battery, simply turn it off and remove the battery for about 30 seconds. 

Return the battery and turn it on.

Solution #2 Reset Network Settings to Default

The next solution you should try is resetting networks to default.

If you are experiencing any problems blocking calls, messages and data, you can solve it by resetting networks.

Here is how to reset your networks.

Reset your networks on an Android device:

1. Tap on Settings
2. Select System
3. Tap Advanced
4. Select Reset Options
5. Tap on Reset Networks

Reset iPhone networks:

1. Tap on Settings
2. Select General
3. Scroll to the bottom and tap Reset
4. Select Reset Network Settings
5. Enter your passcode to complete resetting

Solution #3 Deactivate iMessage on iPhone

The next reason why your phone could not be receiving messages is if you activated iMessages and changed the device. Most iPhone users use iMessage as the primary messaging app.

If you change to android or Blackberry, chances are that you will fail to receive messages.

To resolve this problem, you have to turn off iMessaging from your old iPhone.

Here is the way to change the primary messaging from iMessage so that you can use other apps.

Follow these steps to turn off iMessaging on your iPhone

• Transfer your SIM card back to your iPhone or any other iPhone
• Go to Settings on the iPhone
• Select Messages
• Turn iMessage off
• Go back and select Settings
• Select FaceTime
• Turn FaceTime off and exit Settings
• Remove the SIM card and put it in your current device
• Test to see if you will receive any messages

If you no longer have access to your old device, you may have trouble changing your iPhone settings.

However, you can adjust settings directly from the Apple website.

To do this:

• Visit the Apple devices iMessage reset page
• Enter your phone number
• Enter a code you will receive in a text
• Click on Submit to complete the process

Note: To activate the changes you have just made, you have to restart your phone.

Solution #4 Update Network APN on Device

There are many errors that can be caused by having the wrong APN settings.

It is through APN that your phone is able to communicate with Koodo Servers.

If you recently purchased a new device or moved to Koodo, this could be your case.

Update APN Settings for Android Devices:

1. Go to Settings
2. Select Connections or Mobile Networks
3. Select Access Point Names
4. Tap on Add APN

When the APM fields open up, edit each field with the following information.

• Name: Koodo Mobile
• APN: sp.koodo.com
• Username: (Blank)
• Password: (Blank)
• Proxy: (Blank)
• Port: (Blank)
• Server: (Blank )
• MMSC: http://aliasredirect.net/proxy/koodo/mmsc
• MMS Port: 80
• MMS Proxy: 74.49.0.18
• MCC: 302
• MNC: 220
• Authentication type: (Select none)
• APN type: (default,supl, mms)
• APN protocol: Select IPv4)
• Bearer: (Unspecified)
• Mobile virtual network operator: (none)

Note: The value "Blank" simply means that you do not add any information to the respective field.

iPhone APN Settings

In the case of the iPhone, you can also edit your APN. It is important to state that, most iPhones do not suffer from APN update issues.

They will get updated automatically when you place a new SIM. Even so, there are situations when you have to update the APN.

1. Go to Settings
2. Select Cellular
3. Select Cellular Data Options
4. Tap on Cellular Networks
5. Under the APN field enter the link sp.koodo.com and leave the other fields blank.

Solution #5 Start Your Device in Safe Mode

The one solution that can resolve all issues affecting your device is to start it in Safe Mode.

This approach will diagnose and resolve all issues that could be affecting your phone.

Here are the steps to get your phone into safe mode for smart devices.

1. Press and hold the Power button
2. When power options appear on your screen, press and hold the power off icon until a Safe Mode prompt appears
3. Release the screen then tap on Safe Mode to confirm that you want to restart the phone in Safe Mode
4. The phone will automatically reboot in Safe Mode. The entire reboot process should last between 20 and 30 seconds for most devices
5. When the device is back on, you can check to see if it is in safe mode in the lower left corner
6. If safe mode is enabled, you can test to see if the issue is resolved by asking someone to text you.
7. If the message is successful, you have resolved the error and the phone can be restarted
8. To exit safe mode, simply press and hold the power button then select restart.

Note: When a phone is started in safe mode only a few apps work. Most of the non-essential apps are turned off to optimize performance.

Solution #6: Factory Reset Your Phone

If all the above attempts fail, you have to reset your device. Factory resetting a phone restores the default configuration.

This eliminates any corruption in your settings that could be affecting your case. To factory reset your device follow these instructions.

For Android:

1. Go to Settings
2. Select Backup and Reset
3. Tap on Factory Data Reset
4. Select Reset Device
5. Tap on Delete All

This should set your device to factory mode and allow you to access all services on Koodo.

For iPhone:

1. Go to Settings
2. Select General
3. Select Transfer or Reset iPhone
4. Select Reset device

Note: This process may sometimes require that you provide permission by entering the passcode.

Summary

In Summary, solving the problem of Koodo not receiving texts is not complicated. All you have to do is track down the main cause of the problem.

The main factors that lead to text problems include iMessage activation and Network settings problems. Dealing with these issues should solve your message problems.

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