Wondering why is ITVX not working on Roku? You’re not alone so keep reading this guide!
The ITVX app, such as any other streaming application, might encounter issues on Roku TV or Roku streaming sticks.
The solution revolves around performing a thorough inspection of all of the factors involved, which we will walk you through in this guide by using non-technical steps!
“To troubleshoot the ITVX app not working on your Roku, update Roku OS and the ITVX app, restart the system, check for service outages, and consider a clean app reinstallation if needed.”
Let’s find out more!
Why is ITVX Not Working on Roku?
Considering that ITVX is an ordinary streaming app on Roku, there could be numerous issues in relation to why the services are not working.
The reason could either be with the Roku player, or with the ITVX application that is currently installed on the Roku.
So, here are all the possibilities:
✅ Outdated Roku or ITVX app firmware version.
✅ Slow/fluctuating internet or WiFi connection.
✅ Temporal bug with Roku’s operating system.
✅ The ITVX operational servers are now offline.
✅ Data corruption in the ITVX app system files.
Did ITVX App Work Before?
In case you’re just downloading the app for the first time, and the service won’t open, shows an error or simply doesn’t work, your approach might differ.
In contrast, if the ITVX app worked just fine a couple of hours/days ago, it’s more likely to be an issue on your side so let’s troubleshoot!
How to Fix When ITVX Not Working on Roku TV?
Tip: Follow the troubleshooting steps in chronological order!
1. Update Your Roku & ITVX App!
The first and most important step is to verify that both your Roku playout device and the ITVX app are up to date.
This is essential because outdated software applications typically produce unknown bugs, whether they are errors, crashes, downtime and more…
How to Update Roku TV?
- Press the “Home” Roku remote button!
- From the home screen go to Settings.
- Then, enter System > System Update.
- Select the “Check Now” button to scan.
- Your Roku will then automatically update.
Note: You will then see the current OS version of your Roku, and whether there is room for an upgrade.
How to Update ITVX App?
- Press the “Home” button on the remote.
- Go to the right to highlight the ITVX app.
- Next, press the “Star” Roku remote button.
- An information window then will show up.
- Go down and select “Check for Updates”.
Note: If you see “ITVX is up to date” then you can proceed with the next step!
2. Power Cycle Your Roku Device!
Now when you’re confident that both your Roku player and ITVX app are up to date, especially if you have performed an update, it’s time for a hard restart.
This will let all new files sink in with the operating system and will hopefully resolve the ITVX app bug that you have been facing.
Here’s how to power cycle your Roku TV or streaming stick in easy steps:
- First, turn OFF your Roku playout using the remote!
- Unplug the Roku TV from the electrical outlet or strip.
- Alternatively: Unplug the Roku stick from the TV’s USB.
- If you’re using a streaming stick, also unplug the HDMI.
- Then wait for approximately 60 seconds while unplugged.
- Next, connect your Roku device directly to a wall outlet.
- With the remote, turn on your Roku and test the ITVX app.
Note: Apps might be crashing on your Roku TV/stick due to overheating!
3. Uplift Your Internet & Roku WiFi
The internet and the WiFi connection on your Roku unit are the fundamental aspects that would decide whether an app would work or not.
So, if your ITVX app simply won’t start working, then you need to thoroughly examine and uplift your internet income as well as optimise your WiFi.
Step #1 How to Optimise Your Internet?
- Unplug the network router for 60 seconds!
- Stop streaming, downloading or uploading.
- Disable VPN and network router’s Proxy!
Step #2 How to Optimise Roku’s WiFi?
- Straighten the network router’s antennas.
- Unpair unused devices from your WiFi.
- Switch from 2.4 GHz WiFi to the 5 GHz.
Step #3 How to Connect Roku To WiFi?
- First, press the Home Roku remote button.
- Then, navigate to “Settings” and “Network”.
- Select “Set Up Connection” > “Wireless”.
- Choose your 2.4 GHz frequency network.
- Insert the correct password for the SSID.
- Wait until your Roku is connected to WiFi.
Reminder: When you’re ready with the internet optimization, reboot your Roku and test ITVX!
4. Clear the ITVX Cache & Data
Probably the best-working solution is to clear the cache and data of the ITVX application, which removes any data-related bugs and corruption.
The Roku OS allows users to clear the cache of all applications (ITVX included), in two different ways so let’s learn how it’s done!
Alert: Clearing the Roku cache removes settings and signs you out of the accounts on all apps!
Method #1 Clear Roku Cache Data:
- First, press the “Home” button on the remote.
- Press the “Home” button 5 consecutive times.
- Press the “Up” button once and “Rewind” twice.
- Then, press the “Fast Forward” button twice.
Note: The Roku logo should appear and your system will reload!
Method #2 System Restart on Roku:
- Press the “Home” Roku remote button.
- Then, go into “Settings” > “System”.
- Next, tap on System Restart > “Restart”.
Note: Both methods work equally, they both clear the cache data of ALL apps on your Roku!
5. Uninstall & Reinstall ITVX App!
One of the most powerful solutions is to completely remove and then reinstall the ITVX app on your Roku playout device.
This will completely erase the ITVX’s app data, and remove the app from the Roku storage, memory and cache.
Alert: All of your ITVX in-app settings will be released!
Here’s how to uninstall and reinstall the ITVX app on your Roku:
- First, go to the home screen of your Roku TV.
- Then, move right and highlight the ITVX app.
- Press the “Star” button on the remote control.
- Scroll down and select “Remove Channel”.
- Confirm the selection with the “Remove” option.
- Go to “Streaming Channels” with the remote.
- Search for “ITVX” and discover the application.
- Then, select the “Add Channel” button to install.
- After the installation, simply sign into your account.
Info: You’ll get a confirmation message when the application’s installation is completed!
6. Check for ITVX Service Outages!
By now, if the ITVX app is not working on your Roku, the good news is that the issue might not be on your side.
What this means is that sometimes (rarely), apps and services such as ITVX, might be temporarily offline for your residential area, city or province.
Unfortunately, ITX does not provide users with a dedicated tool for checking the service status but they upload the latest news on their official ITVX website.
So, simply open the page, and check beneath the “Latest Service Status Updates”.
You’ll most likely see a Tweet from (X), containing the latest ITVX service updates.
If you see that the tweet contains information about an outage, then you can only wait until the services are restored.
If there is an outage, you’ll have peace of mind that the issue is not on your side.
Alternatively: Go to the ITVX social accounts such as Facebook and Instagram for news!
7. Test ITVX on Mobile or the Web!
In case there are no outages, but the ITVX app is not working on your Roku, we recommend testing whether the app works on different platforms.
You can download the ITVX for Android and iOS from, respectively, Google Play Store or the App Store.
Alternatively, you can test streaming ITVX from the web page!
In case streaming content is not available anywhere, then they are probably temporarily offline.
In case, however, the content works on other platforms, perform a factory reset on your Roku.
Tip: Test streaming ITVX on your devices using a different internet connection (feel free to use the hotspot from your smartphone).
Now we know that when ITVX not working on Roku, we first need to update both, Roku and the ITVX app, before clearing the cache data and performing a power cycle.
Also, we recommend checking for ITVX service outages on their socials and reinstalling the app!
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.