When ITVX Live not working, there are a number of possible causes that you need to check!
ITVX offers live programs (ITVBe, ITV1, ITV2, ITV3, ITV4, and CITV) on multiple platforms.
They include Android/iOS, Samsung/LG TV, Firestick, Roku, Sky Q/Glass, Xbox, and web.
When the live ITVX streaming is not working on your device, you must verify that your internet and/or WiFi connection are intact. Then, you should perform a clean ITVX reinstallation and clear the browser’s cache and cookies to restore the ITVX Live!
Let’s unwrap more!
Why is ITVX Live TV Not Working?
The reason why ITVX Live is not working could be different based on the many factors that are involved.
However, the first step should be to test whether you’ll experience any streaming faults if you attempt to play ITVX on-demand content to tighten the circle of possibilities quickly!
Here’s everything that might cause ITVX Live-streaming issues:
How to Check for ITVX Service Outages?
To check for planned or unplanned maintenance, go to ITVX Status, and look under the “Latest Service Status Updates”.
In case of any outage, you can see the notification.
How to Fix When ITVX Live Not Working – Simple Steps!
1. Clear the Browser’s Cache & Cookies!
Note: Skip this step if you’re not streaming ITVX Live from a browser!
If you’re streaming ITVX Live from the web, the browser’s performance plays a vital role in your streaming experience.
If the live channels on ITVX are not working, we recommend clearing the cache data and the “Cookies” on your web browser.
We strongly recommend using Google Chrome!
Here’s how to clear the cache and cookies on Google Chrome:
- Open the Google Chrome web browser.
- Press the 3 dots Menu, and go to History.
- From the right, select Clear Browsing Data.
- Verify to checkmark the three tick boxes.
- Finally, click on the blue “Clear Data” button.
Switch to Another Browser?
In case you’re using Google Chrome, and the ITVX Live simply does not work, you should test by using an alternative browser.
For example, Windows users can immediately open Microsoft Edge. As far as macOS users, they can test whether ITVX Live works in Safari.
Tip: When you’re ready to clear the data, restart your browser!
2. Erase & Reinstall the ITVX Application
The guide below involves complete reinstallation steps for all ITVX platforms available:
How to Reinstall ITVX on Smart TV?
Every Smart TV has its own menus and options. The steps below will guide you through!
| Samsung TV | Uninstall | Home > Apps > Settings > ITVX > Delete > Yes. |
| Install | Go to the Content Store and download the ITVX. | |
| LG Smart TV | Uninstall | Home > ITVX > hold “OK” for 3 seconds > “X” > Yes |
| Install | Go to the LG Content Store > find Apps > select ITVX. | |
| Android TV | Uninstall | Go to the Play Store > find ITVX > select Uninstall. |
| Install | Go to Apps > Play Store > ITVX > Install > Confirm. | |
| Apple tvOS | Uninstall | Select ITVX > long-press > select Play/Pause > Delete |
| Install | Go to the App Store > find ITVX go to Buy or Get. |
How to Reinstall ITVX on Mobile OS?
ITVX is available for both Android and iOS mobile phones, so here are the reinstallation steps.
| Android OS | Uninstall | Open Google Play > Profile Icon > Manage apps & Devices > Manage > ITVX > Uninstall. |
| Install | Open Google Play > find ITVX > tap on Install. | |
| Apple iOS | Uninstall | Long-press the ITVX icon > Remove App > Delete App. |
| Install | Open the App Store > find ITVX > tap on the Cloud icon. |
How to Reinstall ITVX on Firestick/Roku?
If you’re using an Amazon or Roku streaming stick or a Fire TV/Roku TV, here are the steps:
| Fire TV/Stick | Uninstall | Go to Settings > Applications > Manage Installed Applications > ITVX > Uninstall > Confirm. |
| Install | Open the Amazon App Store > find ITVX > Download. | |
| Roku TV/OS | Uninstall | Find the ITVX app > press the star “*” remote button > select Remove Channel > Remove. |
| Install | Go to the Channel Store > find ITVX > select Add Channel to Install. |
How to Reinstall ITVX on Sky Q/Glass?
You cannot uninstall and install apps on Sky Q and Sky Glass because all of the apps are solely controlled by Sky and are installed by default.
However, you can refresh them, and here’s how:
- Press the “Home” button on the remote.
- Scroll down to Settings, but do not enter!
- Verify that the “Settings” tile is highlighted.
- Then, press 0 – 0 – 1 – Select on the remote.
- Then select the “Refresh All Apps” option.
- Finally, test whether the ITVX Live is working.
How to Reinstall ITVX on Xbox Console?
If you’re an Xbox One/S/X user, reinstalling the ITVX application is quick and easy, and you only need to follow the simple steps below.
- Navigate to the “Games” tab on your Xbox.
- Then, using the controller, highlight ITVX.
- Then press the “Menu” controller button.
- Go down and select the “Uninstall” option.
- Then, scroll right to find “Ready to Install”.
- Select the ITVX application for installation.
One More Thing – ITVX Live!
Verify that you’re attempting to stream ITVX Live from the official app. When you sign in, go to “Live” from the navigation bar and select a channel from there.
If you’re on a mobile, again, go to the “Live” section and scroll the screen to browse through the available ITVX Live channels.
3. Verify Your Internet/WiFi Connection!
One of the most important steps is to verify that your ITVX streaming device is connected to a robust and reliable internet connection.
If you’re using WiFi, you need to make sure that your internet is 800 Kbps or faster in order to stream live TV without buffering or any interruptions.
You can test your internet speed here!
Optimize your internet connection and prevent fluctuations and downtime, reboot your router, and relieve some bandwidth.
If using WiFi, move closer to your router and test ITVX Live.
Are You Using a VPN?
You should know the ITVX app is only available in the UK because this is the only location with the rights to broadcast its content.
So if you’re in the UK, disable your VPN, and to make streaming abroad possible, we recommend using AtlasVPN to connect your IP to a British server!
Test via Hotspot: Have you tested streaming ITVX Live on a different internet connection?
4. Test ITVX Live on Different Playouts
Sometimes, the issue with ITVX Live does not come from the app or your browser; instead, the fault is sometimes related to your playout device.
The easiest way to verify this would be to test whether ITVX Live would work on another platform.
So, if you have any device that you would be able to use for downloading and testing the ITVX application, you’ll be able to determine further.
If ITVX Live doesn’t work on any unit, it’s likely an unreported outage. In case the ITVX Live works, then it’s from your device.
Note: ITVX is available on Mobile, Samsung/LG TV, Android TV, Apple TV, Xbox, Sky Q/Glass, Firestick, Roku, and various cable boxes.
5. Sign Out and In Your ITVX Account
In case only the “Live” section is not working on your ITVX, you’re likely experiencing a bug rather than an issue.
In that regard, a simple step would be to sign out from your account and then sign in, which will refresh the services and hopefully restore the ITVX Live streaming.
Here’s how to relog from your ITVX account:
On Web:
- First, select your Name at the top.
- Then, choose the “Sign Out” option.
On Mobile:
- First, go to the ITVX Settings menu.
- From the top, select “My ITV Account”.
- To log out, select the Sign Out option.
On TV:
- Using the remote, highlight your profile.
- Then locate the “Sign Out” menu option.
- Alternatively, sign out from ITVX “Settings”
On Xbox:
- First, go to the ITVX Settings.
- Select “Sign Out” from the list.
Note: Upon signing out, you should be sent to the ITVX login screen!
Reminder: When ready, sign into your account by inserting your email and password.
Quick Recap:
Hence, when ITVX Live not working, you need to inspect your internet connection and WiFi as well as verify a speed of at least 800 KBps.
Furthermore, you should reinstall the ITVX application, test re-logging from your account and check for ongoing outages.
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.