Hulu Charged Me Twice? – Possible Reasons & Solutions!

Hulu charged me twice. This guide details everything you need to know to get your money back!

It’s very frustrating when you see two separate charges from Hulu on your bank or credit card statement. The error often indicates an error in the billing system or a glitch. 

If Hulu charged you twice, there’s a sound reason they did it. You have accidentally signed up for two separate accounts, so immediately check for duplicate or unwanted subscriptions and request a refund.

Alright, let’s discuss the reasons and solutions! 

Reasons Why Hulu Charged Me Twice

There are several reasons why you have two charges from Hulu. But don’t worry; we have the solutions to resolve the issue and get your money back. 

• You added a new payment method triggering an authorization hold.
• You recently made changes to your Hulu plan.
• You have more than one active Hulu subscription under different email addresses.
• There is a glitch or error in Hulu’s billing system.

Whatever the reason, seeing double charges will be frustrating and confusing. Luckily, we’re help you!

Hulu Overcharged Me – What Should I Do

If you see double charges on your Hulu account, here are the most effective steps to resolve it. 

Step #1: Review Your Hulu Billing History

As a Hulu subscriber, you must check your billing history to ensure you’re only charged for what you signed up for and catch any errors.

Keep your account in good shape and enjoy Hulu content without any trouble. 

1. Log in to your Hulu account. 
2. Click on your profile icon in the upper right corner.
3. Select Account.
4. Scroll down to the Your Subscription section.
5. Click on Billing History.
6. Review your billing history for unauthorized charges.

If you see any unauthorized charges, contact Hulu customer support for assistance. 

Pro Tip: Double-check that you’re reviewing the correct account and billing period, especially if you have multiple Hulu accounts. 

Step #2: Confirm the Charge On Your Credit Card Statement

The next step is to check your credit card or bank statement to verify the charge.

Sometimes, an authorization hold or a pending transaction may appear as a charge on your statement, but don’t worry; it will be removed after a few days. 

1. Log in to your credit card account. 
2. Go to Recent Transactions or Activity Page.
3. Look for a charge from Hulu.
4. Note the amount of charge and the date it was made.

If you aren’t sure the charge is from Hulu, contact your credit card company for assistance.

Note: Check your Hulu account to see how much your current subscription plan cost. 

Step #3: Clear Your Browser Cache

To fix your problem with Hulu, clear your browser cache. This will remove old or corrupted data that causes streaming issues or billing errors.

It will also improve your overall experience with the streaming service.

Note: The steps will depend on the browser you use.

Google Chrome

1. Open your Google Chrome browser.
2. Click on the three-dot menu in the top right corner.
3. Select More Tools.
4. Tap Clear browsing data.
5. Select the Cached images and files checkbox.
6. Click on Clear Data.

Mozilla Firefox

1. Go to Mozilla Firefox.
2. Click on the three-line menu in the top right corner.
3. Select History.
4. Tap Clear recent history.
5. Select the Cache checkbox.
6. Click on Clear now.

Safari

1. Open your Safari browser.
2. Click on the Safari menu in the top left corner.
3. Select Preferences.
4. Click on the Privacy tab.
5. Click on the Remove All Website Data button.
6. Select the Cache checkbox.
7. Click on Remove.

Note: After clearing your browser cache, restart your browser and try streaming Hulu again. 

Step #4: Remove Hulu’s Temporary Files From Your Device

Hulu’s temporary files are stored on your device to help with performance and stability. However, they will get corrupted over time and cause problems. 

To remove Hulu’s temporary files from your device, follow these steps:

Clearing Cache and Data on the Hulu app

1. Open the Settings app on your device.
2. Tap on Apps or Applications.
3. Find the Hulu app and tap on it.
4. Tap on Storage.
5. Tap on Clear Cache and then Clear Data.

Offloading the Hulu app

1. Open the Settings app on your device.
2. Tap on Apps or Applications.
3. Find the Hulu app and tap on it.
4. Tap on Storage.
5. Tap on the Offload app.

Info: Offloading the app will remove the app from your device but won’t delete any saved data. You need to reinstall the Hulu app anytime, and your data will be restored. 

Note: After removing Hulu’s temporary files from your device, restart your device and try streaming Hulu content again. 

Step #5: Change Your Payment Method

If you still see double charges after trying the previous solutions, change your payment method.

Doing so may resolve billing errors and prevent duplicate charges.

1. Go to hulu.com.
2. Log in to your account. 
3. Click on your profile in the upper right corner. 
4. Select Account.
5. Scroll down to the Your Subscription section.
6. Click Update Payment Method.
7. Enter your new payment information. 
8. Click Update Payment Method to confirm.

After changing your payment, check your statement for any changes in your charges. 

Step #6: Check for Duplicate or Unwanted Subscriptions

You may have multiple active Hulu subscriptions under different email addresses and forget which email you used or signed up for a free trial.

In this case, check for duplicate or unwanted subscriptions on your Hulu account.

Checking for Duplicate or Unwanted Subscriptions

1. Go to hulu.com.
2. Log in to your account.
3. Click on your profile in the upper right corner.
4. Select Account.
5. Scroll down to the Your Subscription section.
6. Look for the Manage Pre-approved Payments section. 
7. If you see multiple subscriptions listed, you have a duplicate subscription. 

Canceling your Duplicate Subscription

1. Click the Cancel Subscription button next to the subscription you want to cancel.
2. Select a reason for canceling. 
3. Click Cancel Subscription to confirm. 

After canceling any duplicate or unwanted subscription, check your statement for any changes in your charges. 

Step #7: Cancel Your Hulu Account and Sign Up Again

If you don’t have any duplicate subscriptions but still seeing double charges, cancel your Hulu account and sign up again.

This will reset your billing information and prevent any future errors. 

To cancel your Hulu account, follow these steps:

Canceling your Hulu Account via the web

1. Go to hulu.com.
2. Log in to your account. 
3. Click on your profile in the upper right corner.
4. Select Account.
5. Scroll down to Your Subscription.
6. Click Cancel Subscription.
7. Select a reason for canceling.
8. Follow the on-screen instructions.
9. Click Cancel Subscription to confirm. 

Canceling your Hulu Account via the Hulu app

1. Open the Hulu app on your device.
2. Tap on your profile icon.
3.  Select Account.
4. Scroll down to Your Subscription.
5. Tap Cancel Subscription.
6. Select a reason for canceling.
7. Follow the on-screen instructions.
8. Tap Cancel Subscription to confirm.

Note: You will continue accessing Hulu until your current billing cycle ends. You won’t be charged for additional months of service. 

To sign up for Hulu again, follow these steps:

1. Go to hulu.com/welcome on your browser.
2. Choose a plan that suits your needs.
3. Enter your email address, password, name, birthdate, and gender.
4. Agree to the terms of use and privacy policy.
5. Click Continue.
6. Enter your payment details.
7. Click Submit.

Step #8: Request a Refund from Hulu or Your Card

If you believe you were charged twice by mistake or without authorization, request a refund from Hulu or your card issuer.

Contact Hulu’s customer service or your bank or credit card company and ask for a repayment.

Requesting a Refund from Hulu

1. Log in to your Hulu account.
2. Go to Account.
3. Choose Billing.
4. Click Refund under Your Subscription.
5. Select the reason for your refund request.
6. Enter your refund information.
7. Click Submit.

Pro Tip: Be specific when explaining why you want to request a refund and provide any relevant documents, like screenshots or error messages.

Requesting a Refund from your Card Issuer

1. Call the customer service of your card issuer.
2. Explain your situation and provide details about the charges.
3. Ask for a refund or a chargeback.
4. Follow the instructions from your card issuer.
5. Provide any evidence or documentation required. 
6. You may need to file a dispute or sign an affidavit.
7. Wait for a response. 

Note: Be polite or respectful when interacting with customer support.  

Quick Recap

Now you know that the likely reason for your Hulu charged me twice dilemma is you have duplicate subscriptions. We recommend you review your Hulu billing history and confirm the charge on your statement.

If you are charged twice by mistake, request a refund. For more Hulu troubleshooting tips, visit our blog! 

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