How to Unlink Xfinity Accounts? : (Step-by-Step Guide)

Want to know how to unlink Xfinity accounts in easy steps? We have the answers!

Whether you have multiple accounts, moving to a new address, or sharing your account, unlinking them will streamline services and billing. Choose a method and proceed to remove your account.

To unlink your Xfinity accounts, log in on a web browser or app to remove it. If you have other Xfinity platforms like the X1, Flex, or Stream, you’ll be able to unlink your accounts through them.

Let’s look at the methods.

8 Methods on How to Unlink Xfinity Accounts in Easy Steps

There are multiple ways you can achieve this. These steps will work for both primary and secondary accounts, so you don’t have to worry about which one you’re removing to streamline your account.

#1: Unlink Accounts as a Primary User

Primary Xfinity users are capable of unlinking other accounts that are connected to it.

You probably share your account, and the others do not use it often. You will need to unlink the other accounts to ensure that you have full control of your account.

To unlink other accounts as a primary user, follow these steps:

1. Sign in to your Xfinity account on the website.
2. Click on the Account icon at the top left of the page.
3. Choose Account and Identity.
4. Go to Xfinity ID and Security.
5. Navigate to the Your Accounts section.
6. Click on Manage and Link accounts.
7. Under Primary Account, choose the one you want to unlink.
8. Click on Unlink to confirm.

Your primary account is now unlinked from all the other accounts it’s linked to in one step. It’s an easy and quick way to isolate your account, so you don’t have to do it for all other accounts.

Note: You need to be the account's primary user to do this step.

#2: Unlinking Secondary Accounts

If you’re not the primary account user and want to unlink your account, you only need to follow this method.

Doing this allows you to create a separate Xfinity ID for you, where you become your primary account user.

Follow these steps to perform this method:

1. Sign in to your Xfinity account on the website.
2. Go to the Account icon on the top left.
3. Select Account and Identity.
4. Choose Xfinity ID and Security.
5. Scroll down to Your Accounts.
6. Find the Secondary Accounts section.
7. Locate the account to remove.
8. Click Unlink to confirm your action.

Remember that you can only unlink the secondary account you have permission, including yours. You will not be able to remove other accounts.

Tip: After removing your account from the main one, you cannot access the original account.

#3: Remove Accounts From the Xfinity App

An easy alternative that you can do is to remove them via your Xfinity app. This is the app you use to manage your account, so you don’t have to do it on your computer.

Here’s how to unlink your account using this method:

1. Open the Xfinity Home app on your device. 
2. Tap on the Menu icon in the top left.
3. Go to Settings.
4. Select Linked Accounts.
5. Find the account you want to unlink.
6. Tap the Unlink button.

There are other alternative ways how to unlink accounts on Xfinity that are not limited to the website or the app. If you’re 

#4: Unlink Account Through the Xfinity X1 Platform

If you have an Xfinity X1 TV service, you are able to unlink your account from your box.

By removing your account from the box, you won’t have access to channels and recordings saved on your account.

To unlink your account with your X1 box, follow these steps:

1. Press the Menu button on your X1 remote.
2. Go to Account.
3. Select My Account.
4. Choose Linked Accounts.
5. Select the account you want to unlink.
6. Press the X button on your remote.
7. Click on the Unlink option.

Note: If you want to use a different Xfinity account, you are now able to sign in to use it.

#5: Disconnect Your Account via Xfinity Flex

As an Xfinity internet subscriber, you will have access to their Flex streaming product. Since it’s a box where you can sign in to your Xfinity account, you will be able to unlink through it.

The process is similar to the X1 box but on a different hardware and platform.

Here’s how to unlink your account with the Xfinity Flex box:

1. Press the Home button on your Flex remote.
2. Go to Settings.
3. Choose Account.
4. Select Linked Accounts.
5. Navigate to the account you want to unlink.
6. Press the A button on your remote.
7. Select Unlink to confirm your choice.

#6: Use the Xfinity Stream App to Unlink Your Account

Since you’re an Xfinity subscriber, you will be able to watch live TV and on-demand content with the Stream app.

It’s Xfinity’s streaming platform that comes with content that’s available to your account. You are able to unlink your account this way, so you won’t need to sign in to your account on other platforms.

iPhone:

1. Open the Xfinity Stream app on your phone.
2. Tap on the Profile icon on the top right of your screen.
3. Select Manage Accounts.
4. Choose the account you want to unlink.
5. Swipe left to go into the details.
6. Tap the Unlink option.

Android:

1. Launch the Xfinity Stream app on your device.
2. Tap on the menu icon at the top left of the screen.
3. Tap on Manage Accounts.
4. Find the account you want to unlink.
5. Select the three-dot icon.
6. Tap the Unlink option.

Note: When the chosen account is unlinked or removed, the user who owns that account won’t be able to use the Xfinity Stream app and other Xfinity services.

#7: Use the Xfinity TV App

The Xfinity TV app is not as versatile as the Xfinity Stream app in terms of device compatibility and content.

Since it’s a free add-on to your Xfinity subscription, you have ready access to the Xfinity TV app compared to the Stream app. The good news is that you’re also able to unlink accounts with it.

Here’s how you do it:

1. Open the Xfinity TV app on your device.
2. Select the Profile icon in the top right of the screen.
3. Tap on Manage Accounts.
4. Find the account you want to remove.
5. Tap the Unlink Account button.
6. Tap on Unlink again to confirm.

Note: If you’re using a smartphone, Amazon Fire TV, Roku, Apple TV, or Chromecast, you’re able to download the Xfinity TV app. 

These are the different methods that will help you to unlink Xfinity accounts from various devices.

However, you can also ask for help from Xfinity customer support. Calling their hotline is straightforward, but you can explore other ways, like the one below.

#8: Unlink Your Account with Xfinity Chat

If you’re uncomfortable talking to a customer service representative, you can unlink your account with the help of Xfinity Support is to contact them via chat.

It will take longer than the other methods above. However, it’s helpful, especially if you have other questions or issues with unlinking accounts.

To unlink accounts via customer support chat, follow these steps:

1. Go to the Xfinity Support website at xfinity.com/support.
2. Scroll down and click on the Ask Infinity link.
3. Chat with the agent and provide your account number.
4. Let them know the account you want to unlink.
5. Wait for the chat agent to unlink the account for you.

Note: The chat agent will ask you questions to verify your identity, so ensure you’re responsive and answer their questions.

Quick Recap

How to unlink Xfinity accounts in easy steps? They provide you with many different options on how to do it, from the website to the app.

If you have access to their hardware and platforms, you are also able to unlink accounts from there.

For more guides and articles about Xfinity, you can visit our blog!

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