How To Turn Off Auto Pay Xfinity Mobile? – Best Methods

Do you want to know how to turn off auto pay Xfinity Mobile? In this article, we’ll show you how.

Whether you want to switch to a different payment method or cancel your Xfinity service, you have all the right to cancel auto-pay.

To turn off Auto Pay on your Xfinity account, you need to do it via the website and disable it. Call your bank or card company to let them know you don’t want to cancel recurring charges from Xfinity.

Let’s get to it!

How to Turn Off Auto Pay Xfinity Mobile – 8 Proven Methods

There are many ways to turn off your auto pay, and in this article, we’ll show you eight proven methods. Some of them are easier than others, but they’re all effective.

#1: Turn Off Auto Pay on the Xfinity Website

One of the most convenient and straightforward ways to cancel auto pay on your Xfinity account is via the website.

Do it on any web browser, whether on a computer or a smartphone. You’ll be able to do it as long as there’s an internet connection.

Here are the steps:

1. Go to the Xfinity website at xfinity.com.
2. Sign in to your account.
3. Click on the My Account tab.
4. Select Billing.
5. Navigate to Payment Methods.
6. Click on Autopay.
7. Under Turn On/Off Automatic Payments, toggle it to Off.
8. Confirm your choice by clicking Yes.

Note: You will receive a confirmation message and an email regarding this change to ensure you won’t be charged.

#2: Disable Auto Pay on the Xfinity App

If you have the Xfinity app installed on your phone, one of the ways how to turn off auto pay on Xfinity mobile is via the app.

It’s a convenient method, especially if you have previously logged in, as you can go straight to the settings.

Here’s how to disable auto pay using the app:

1. Open the Xfinity app on your device.
2. Tap on the Menu icon in the top left corner.
3. Select the Billing option.
4. Choose Payment Methods.
5. Tap on Auto Pay.
6. Select the Turn Off button.

Tip: Whether you have an iPhone or Android device, both apps are similar, and these steps will work for both.

#3: Contact the Xfinity Customer Service

If you want a more personal approach and talk to someone over the phone, contacting the Xfinity customer service hotline is the way to go.

You will need to speak to a representative, and they’ll be able to help you cancel auto pay on your account.

Here’s what you need to do:

1. Contact Xfinity customer service at 1-800-XFINITY (1-800-934-6489).
2. Provide the representative with your account name and number.
3. Let them know you want to cancel auto pay.
4. Confirm your account information.
5. Wait for the Xfinity representative to cancel your auto pay.

Note: To know that your auto pay is successfully canceled, check your email for a confirmation message.

#4: Chat With Xfinity Support

Another way to stop your auto pay with Xfinity is to chat with their customer support instead of calling them.

They even have a chatbot to help you with these minor jobs, so you don’t have to wait in line to talk to an actual representative.

Here’s how to cancel auto pay by chatting with Xfinity support:

1. Log in to your Xfinity account.
2. Locate the Chat icon in the bottom right corner.
3. Click on it and wait for it to greet you.
4. Type “cancel auto pay” in the chat window and hit Enter.
5. Confirm your account information with the chatbot.
6. It will ask you to confirm you want to cancel auto pay.
7. Wait for the chatbot to cancel your auto pay.

#5: Remove Your Payment Method from Your Account

Another way to stop auto pay on your Xfinity account is to remove your active payment method from your account.

Doing this will prevent Xfinity from automatically charging your associated bank account or card whenever the auto pay schedule comes around.

Here are the steps to do this:

1. Sign in to your Xfinity account.
2. Click on the My Account tab.
3. Select the Billing option.
4. Find Payment Methods.
5. Click on the method you want to remove.
6. Select the Remove button.
7. Click Yes, Remove to confirm.

Note: Removing your payment method will affect your other Xfinity services, like internet, TV, or home security.

If none of the previous methods allow you to disable auto pay on your Xfinity Mobile account, there’s something wrong with your settings. There are more direct ways how to turn it off. Proceed to the next steps below to know what they are.

#6: Call Your Bank or Card to Cancel Recurring Payments to Xfinity

This method how to remove autopay on Xfinity Mobile is for those who want to be extra sure that their card will not be inadvertently charged.

You want to let your bank or card company know you want to stop recurring payments from Xfinity. 

Doing this will prevent Xfinity from withdrawing funds from your account without your permission.

Here are the steps to do this:

1. Dial your bank’s customer service number.
2. Verify your identity with your bank.
3. Request that you cancel auto pay from Xfinity.
4. Let them know that you do not authorize automatic charges from Xfinity.
5. Confirm with the bank that the payments are canceled.

Tip: Your bank or card’s number is usually found on the backside of your card.

After a few months of canceling auto pay to Xfinity, we recommend you check your bank statements to ensure no payments have been made.

#7: Cancel Auto Pay by Visiting an Xfinity Store

There’s also a way to cancel auto pay in person, and that’s by doing it in one of Xfinity’s physical stores.

You are able to get help from them if you want to cancel your auto pay. All you need to do is find the nearest store and visit it to complete your transaction.

Here’s how to find the nearest Xfinity store in your area:

1. Visit the Xfinity Store Locator page.
2. Enter your city, state, or ZIP code in the search box.
3. Alternatively, click on the Use My Location button.
4. You will see the map load with pins of the Xfinity stores near you.
5. Locate a store that’s nearest your location.

To cancel your auto pay in an Xfinity store, follow these steps:

1. Visit your local Xfinity store.
2. Bring your Xfinity ID and account number.
3. Speak to a customer service representative.
4. Let them know that you want to cancel auto pay.
5. Allow the representative to verify your identity.
6. Wait for them to cancel your auto pay.

Pro Tip: Always ask for a confirmation email to be sent to you to ensure that your auto pay is successfully canceled.

We also recommend not canceling your auto pay on the day your payment is due. This will only give you a hard time. You want to make sure that you cancel at least a day before.

#8: Cancel Your Xfinity Service

Finally, if none of the previous methods work, one of the most drastic ways to cancel auto pay is to cancel your entire Xfinity service.

Doing this will terminate your contract with Xfinity and stop all charges to your account.

Here’s how to do it online:

1. Sign in to your account on the Xfinity website.
2. Go to the Account tab.
3. Click on the Cancel Service link.
4. Confirm you want to cancel your subscription.

Here’s how to do it over the phone:

1. Call Xfinity at 1-800-XFINITY (1-800-934-6489).
2. Choose the option to cancel your service.
3. Provide the customer service representative with your account name and number.
4. Let them know why you want to cancel their service.
5. The representative will try to offer you a retention deal.
6. Decline this offer if you want to cancel.
7. Wait for your account to be canceled.
8. Get your confirmation number.

Canceling your Xfinity service also means losing access to all your services, such as internet, TV, home security, and others. Depending on your contract, you will need to return their equipment and even pay an early termination fee.

Note: You should only use this method if you are absolutely sure that you want to stop your Xfinity service.

Recap

If you want to know how to turn off auto pay Xfinity Mobile, there are a ton of methods you can follow. The quickest one is to turn it off by signing into your Xfinity account on the website. You can also contact Xfinity Support by phone or chat to cancel it.

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