If you’re having issues with your brand new networking equipment, you need to know how to return Verizon 5G home internet.
You’ve come to the right place since we’ll help you with everything you need to know so you can successfully return your devices within 30 days.
Not knowing Verizon’s return policy can be daunting, but we’ll guide you on how you can easily do it.
Let’s get started!
To return your Verizon 5G home internet equipment, you don’t need to change or cancel your service. The router they sent you may be faulty and it needs replacement so you can use it. Make sure you have the original packaging and boxes, print your prepaid shipping label and drop it at your nearest UPS.
Returning any networking equipment can pose a lot of different challenges. You want to know the things you’re facing up against to avoid any issues during the process.
What to Consider When Returning Verizon 5G Home Internet
Every telecommunications company has different rules and policies regarding returning your rented routers and other equipment.
Verizon does have its own, and understanding it is the key to making your life a lot easier.
The main point here is that you need to return a brand-new device within the 30 days prescribed period to avoid additional fees on your bill.
1. No Need to Cancel Service To Return
If you just signed up for Verizon’s 5G home internet service and got a malfunctioning router, you can return it right away without having to cancel or change your service.
2. Include the Device and Shipping Receipts
You need to include the router’s receipts to avoid any issues with Verizon’s return department. Make copies of your receipts so you also have your own copy.
3. Restore Devices to Factory Settings
Before packing your 5G home internet router, it’s recommended that you reset it to its factory defaults for easy processing.
4. Return Within 30 Days of Purchase
The most important thing when returning a Verizon router is to do it within 30 days. Going over this prescribed period can get you to incur fees in your next bill.
Let’s now proceed to the complete steps on how you can return your Verizon 5G home internet gear without experiencing any additional problems.
Guide on How to Return Verizon 5G Home Internet
Navigating Verizon’s return procedure and policy can be quite tricky. Knowing what and what not to do can help you make the right decisions so you can complete it without any hitches.
We’ll help you with the Verizon 5G home internet return procedure and detail all the steps you need to do.
At the end of this, your goal is not to spend a single dollar on shipping and there are no additional fees on your future Verizon bill.
Step #1: Request a Return by Calling Verizon Customer Support
There are different ways to request to return your Verizon 5G home internet equipment. One of the most popular methods is by calling Verizon’s customer support.
It’s easy, convenient, and accessible for most since all you need to do is pick up your phone and dial Verizon’s number.
Here’s how to request to return your equipment through Verizon customer support:
- Dial 800-837-4966 to contact Verizon customer support.
- Let them know the issue with your equipment.
- Request to return your equipment.
- They will send you a prepaid return label via email or text message.
Note: You don’t need to cancel or change your service to return your 5G home internet equipment, it can be due to a faulty router.
Step #2: Request a Return Through Your My Verizon Account
If you’re the type of person who does not want to deal with customer support over the phone, there’s a more direct way to request your 5G home internet equipment.
Your Verizon online account does have the option where you can choose to return your equipment.
After you select it, they will have your return shipping label ready so you can print it and pack up your gear.
Here’s how to request to return your equipment through your My Verizon account:
- Log in to your My Verizon account on the website or app.
- Find the recent orders and view the order details.
- Confirm that it’s your 5G home internet equipment.
- Click on the Return button.
- Complete the process to get your return label.
Note: You can also do these steps on the My Verizon app so you can still initiate the return even if you don’t have access to a computer.
Step #3: Print the Prepaid Return Label Provided by Verizon
Verizon doesn’t ask a lot of questions whenever you want to return any of their equipment. You don’t even need to cancel or change your service.
However, their only requirement is that you return it within 30 days of getting your equipment so you don’t have to pay any fees on your next bill.
Once your return request is finalized by the Verizon team, they will send your prepaid shipping label via email or text message.
In order for you to use it, you’re going to need to print it so you can stick it to the box where you’re going to put your equipment.
Here’s how to print your prepaid return label from Verizon:
- Check your email or text message for the return label.
- Print the label and prepare it to ship with your equipment.
- Take a picture of the label so you have a copy.
Step #4: Restore Equipment to Factory Defaults
Before you send over your 5G home internet equipment, you’re going to need to reset it to its factory settings.
For the most part, the equipment you’re returning is the router, so you’ll have to reset it.
This is usually a step that’s not a hard requirement. However, it’s recommended for privacy reasons.
It will also make the return process a lot easier when the router you set up with your settings is already reset.
Here’s how to reset your 5G home internet router:
- Find the back of your 5G home internet router.
- Locate the reset button on the router.
- Get a paper clip that can fit into the reset button.
- Insert it to press and hold the reset button.
- Hold for 10 seconds,
Pro Tip: To reset your router to factory defaults, it needs to be plugged in and turned on while performing these steps.
Step #5: Pack the Equipment in Their Original Box
Now that you have your prepaid return label and equipment ready, it’s time to pack them up and get them ready for shipping.
If you’re returning a faulty router, you do need to put it back in the original packaging so Verizon will accept the return.
Here’s how to properly pack your router for shipping to return to Verizon:
- Take your 5G home internet router together with its power adapter.
- Put the router and its accessories inside their original box.
- Pack your router in its original box into your shipping box.
- Close the box and attach the return shipping label.
Note: Your router needs to be in like-new condition since you’ve only used it for less than 30 days.
Step #6: Drop Your Equipment at Your Nearest UPS Store
Finally, at this point, you’re ready to send the 5G home router you want to return to Verizon. If you got the prepaid shipping label, you can drop your equipment off at your nearest UPS store.
The advantage of using the UPS options is that they will be able to help you process the return.
As long as you have the return label and use the original packaging and boxes, they will help you pack up everything and send it out for shipping.
Here’s how to utilize UPS to return your Verizon equipment:
- Go to a UPS store near you.
- There’s no need to box up your equipment.
- UPS will scan your equipment’s serial numbers.
- Get a shipping receipt for your own records.
Note: You can track your equipment using the shipping receipt so you’ll know the moment that Verizon receives it.
These are the steps you need to follow to successfully return your Verizon 5G home internet router.
If you run into any issues, you can always contact Verizon customer support to help you resolve any problems you might run into.
Now that you know how to return Verizon 5G home internet, you don’t have to worry if they sent you a faulty router that doesn’t work properly.
The good news is that the process is straightforward and you should be done with the entire process in less than a day.
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues.