In case you’re wondering how to return Spectrum equipment, this guide is for you!
As per Spectrum’s terms of service and contracting policies, all users are obligated to return their Spectrum equipment.
The return of the equipment is necessary after contract cancellation or when you’re moving away from Spectrum-supported cities and residences.
The Spectrum equipment can be returned easily from the Spectrum Store or via UPS Store that is near your location.
In case you’re unable to go to a store, simply request a packaging kit for your home, pack your equipment, and use a shipping service to return it.
Let’s continue to unwrap the most important factors!
How Long Do I Have to Return Spectrum Equipment?
We all know that when our Spectrum contract ends and we are not going to re-subscribe we need to return the Spectrum equipment we’ve previously received.
In addition, people are forced to return the equipment when they are moving out in a region without Spectrum support.
- Spectrum typically provides a 30-day grace period without any fees!
However, it’s important to mention that the policies and period frames are changing over time as well as they depend on the specific contracting agreements.
This is why our recommendation would be to return the owed equipment as soon as possible so let’s jump right into the steps!
How to Return Spectrum Equipment – 3 Quick Ways!
There are 3 general ways to return Spectrum equipment and based on your circumstances and local area, it’s up to you to decide how you would return the equipment.
We recommend checking all possible ways and drawing a conclusion – which would be best for you!
1. Return Equipment in Spectrum Store!
Perhaps the easiest way to return Spectrum equipment is to visit a local Spectrum Store where you deliver the devices hand-to-hand and be guided by a representative.
However, there are some quite important factors that you need to be aware of:
- Factory restore ALL equipment for return!
- Do not bring faulty or damaged equipment
- Use the box or a box for packaging the equipment
- You don’t have to return remotes and cables!
Once your Spectrum equipment is inboxed, working, and factory reset, you can simply check online for the nearby Spectrum store and drop it off there.
If you have any concerns and the equipment is damaged lethally or not, it’s best to contact Spectrum and discuss those cases.
Note: Also learn how to return Spectrum equipment from Hawaii!
2. Return Equipment via UPS Store!
Since many people ask how to return equipment to Spectrum, when there is no nearby store, well the answer is by using a UPS Return. This is the second most frequently used option for returning any equipment and of course, Spectrum equipment.
- We recommend using a UPS Store Locator Tool
All you need to do is locate the nearest UPS store, using the aforementioned tool and bring your Spectrum equipment there.
You don’t need to provide any shipping details, you only have to tell them that you’re a Spectrum customer and they will handle packaging and shipping at no cost.
UPS Location Vs UPS Store!
However, keep in mind that not all UPS locations in the USA are actually UPS stores, hence you need to verify that you’re heading towards a store.
Otherwise, other storage UPS locations will not be able to receive nor ship the Spectrum equipment.
Tip: When working with UPS Stores, always hold on to the receipt in case of any tracking issues!
3. Return Equipment via Home Return Kit
In case you’re unable to return the Spectrum equipment because there is no Spectrum or UPS Store near your location, you can request a home shipment return kit.
This way you will receive a return label plus a cardboard as well as bubble wrap to package the devices.
From there you can return the equipment to a nearby FedEx Store or a Drop Off box location and provide the shipping details of a Spectrum Store.
The shipping company representative should be collaborative so in case any issue arises you would be guided so no worries!
Important: – Other Spectrum Devices!
Spectrum Apple TVs as well as Spectrum phones cannot be returned via home shipment kit. In case you’re returning Multi-AP WiFi PODs, you need to request a Multi-AP Pod shipping kit.
Returning a Spectrum Apple TV?
Unfortunately, Spectrum Apple TVs can only be returned or refunded if 14 days still haven’t passed since the date of the purchase.
The Apple TV must be in the original box (package) as well as in the condition that you’ve received the device.
Note: Apple won’t accept returns of Apple TVs or accessories purchased through Spectrum!
Returning Spectrum Equipment – Disabilities Pickup!
Any Spectrum customer with a disability is eligible to return Spectrum equipment without having to leave the house.
This works by an agent coming home to pick up the necessary equipment hence the user doesn’t even need to prepare the devices or packaging since it’s all covered.
- The only way to request an equipment pickup is by contacting Spectrum!
When you open the page, simply click or tap on the “Chat With Us” button and explain your case, and that you need an equipment pickup. Alternatively feel free to call Spectrum directly at: (883) 267-6094, and speak with an agent to acquire the Spectrum equipment home pickup!
Note: The home pickup is only for customers with publicly declared disabilities!
Unreturned Spectrum Equipment Fees & Taxes?
In case you didn’t know how long do you have to return Spectrum equipment after cancellation and now you know that 30 days have already passed, well there are fees.
Any rented or leased equipment that is not returned within the grace period, falls under the “non-return fees”.
- The Spectrum fees can range from $5 to $10 per undertone item!
Yes, it’s not spectacular of a fee, but these fees add up every month – indefinitely, and add to your total account balance. For example, not returning your equipment for 4 months after the cancellation (including the grace period) you will have to pay from $15 to $30 dollar fees.
This way, by not returning your Spectrum equipment fees can become bold really quickly and things are not good from there. Let’s learn a bit more!
Changes and Fee Policies!
It’s really important to mention that the fee regulations, policies, and actual fees and taxes change every year.
This is why it’s best to contact Spectrum only for a summary of what you owe, what you’ve already returned, and what is left before you can completely drop Spectrum.
Tip: Be prepared when speaking with Spectrum representatives, since their job involves attempting to keep you as a customer!
Broken Spectrum Equipment – What to Do?
In case your Spectrum equipment is impacted on the outer panel, or even worse – damaged lethally, there is not much you can do besides contacting Spectrum.
Yes, you will have to pay fees in regard to the broken equipment, especially if the damage was made by the user.
The general recommendation is to contact Spectrum directly to receive a recommendation that is tailored to your individual case. If you’ve never returned broken equipment here’s how!
Here’s exactly what to do if the Spectrum equipment for return is damaged:
- Evaluate the damage – Assess the impact, and prepare a full and detailed report.
- Contact Spectrum – Reach out and provide the broken equipment evaluation report.
- Follow their instructions – Follow the instructions to return the damaged equipment.
- Provide all details necessary – Answer the additional questions, unlike a regular return.
- Receive & pay your receipt fee – Based on the nature of the damage, pay your fee.
Info: Keep in mind that these are only general steps for returning broken Spectrum equipment and in your specific case, you might experience a different outcome.
Have More Questions?
In case this guide didn’t cover some of your questions, the best possible next step would be to discuss the return inquiry with Spectrum customer support.
There is no other instance that will help you with the Spectrum equipment return, besides their support team so good luck!
Quick Recap:
Now that we’ve learned how to return Spectrum equipment we know that it’s possible from a Spectrum or UPS store or by requesting a home return kit.
Users with disabilities are eligible for home equipment pickup so they can easily return their leased devices!
Read Next: Spectrum Transfer Service to Another Person – Complete Guide
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.