Let us learn how to intimate the three steps one by one. Just make sure you follow the steps one by one as mentioned below.
Soft Reset: The Sky Q Box
In knowing how to reset Sky Q box, you must be able to observe certain malfunctions to avoid worsening the problem. Hence, before going for hard reset, it is recommended to go for a “Soft Reset”.
Here are 4 easy steps to do it:
Using the provided remote, reset Sky HD box by taking a “long press” at the “mute or standby button” of the Sky Q remote.
After doing this, “turn off” and restart Sky HD box by removing the plug from its main switch.
“Check” all sides of the box to see if there are any lights flickering to ensure it is switched off.
Wait to “reset” Sky box for about 3-5 minutes to give it enough time to recover and plug the main box again.
Upon plugging the main power, “turn on” the box again but this time more carefully using the main switch.
Once the screen loads, wait for the “instructions to appear” first then take a short press on the Home button.
It is important to be careful in trying to soft reset Sky box because some older units may take longer than usual. Also pressing buttons repeatedly can resort to more troublesome lags and more error messages in the long run.
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Reset Hard Drive
There may be instances wherein after a few trials of resetting all over again, a series of error messages would still appear. Before anything else, be reminded that if error messages occur too much, it may be recommended to reset the actual hard drive itself.
If there is a need to tinkle with the hard drive, here are the steps you can take to reset Skybox:
Take a look at your Sky Q remote again and press the Home button.
Wait for the next set of instructions to appear on-screen and proceed to select the "Settings" option.
To go into the reset options, press the “0” button, followed by another “0”, and then “1”, until you reach "Select".
After being redirected into another dialogue box, select the "Reset" option and proceed to "Reset hard drive".
Once you have read the terms and regulations shown on-screen regarding the possible loss of files, press on the "Select" button to proceed.
After choosing this option, you will see a series of instructions being flashed on your screen and once it disappears, press the "Standby" button which is located at the front area of your box. Make sure to turn on the device through the box and NOT using the remote.
However, doing this can result in losing all your files, pre-existing purchases, and all sorts of stored content.
But don't worry because it's highly encouraged to subscribe to Buy & Keep features that can help you store your files online, available through the Sky TV website.
Various Adjustable Settings
In a few minutes, you must see the screen restarting along with the other features and commands offered by the TV box.
The risky part about factory reset is that you are sure to lose all your files, content, storage, and other purchases.
But again, this can be all avoided if you will be able to subscribe to Buy & Keep features that can restore all your content online, only available on the Sky TV website.
To undergo factory reset, here are the step-by-step procedures on how to do it:
Take a long press on the Home button found on the Sky Q remote.
Upon the appearance of on-screen instructions, make sure to choose "Settings".
Similar to the hard drive reset, select "0" then "0", and then "1".
Once you have pressed this combination of numbers, highlight and press "Select".
Instructions will show up on-screen again, and you will be given the option to select "Reset" and then "Factory Reset".
Again, a warning will show regarding the complete loss of files, storage, and purchases. Once you have read it, press "Select" to proceed.
Once the reboot starts, wait until it is finished then press the "Standby" button located on the front area of the box. Make sure to NOT press the Home button of the Sky Q remote as to not create confusion for the system.
After finishing the factory reset, you can now again test the different settings for audio-visuals, resolutions, menus, Wi-Fi options, and more to adjust it to your preferences.
Once you have adjusted everything, you are now good to go and enjoy watching your favourite TV shows again!
If you still cannot reset the box or the box problem is not fixed after the reset, you need to consult with support staff of the Company. Chances may be there that the box has become unusable or may require Engineer service.
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