how to reset sky q box

How to Reset Sky Q Box

How to reset Sky Q box is one of the most challenging obstacles Sky TV users face when there is a need to troubleshoot a problem.

With the Sky Q Box, you can share your Sky TV content in other rooms as long as it’s connected through Wi-Fi or necessary wiring for other Sky Q-linked devices.

However, despite the many good features of Sky TV, there can be confusing problems that leave the community baffled with what to do or how to fix it.

And sometime you may need to reset the Sky Q Box to bring it back to its working condition again.

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Through this step-by-step guide, we can hopefully assist you in knowing how to reset Sky Q box in a few easy steps.

Let us Start!

Reboot Sky Q Box Prechecks

reboot sky q box

Sometimes the box may be in good condition, but you may not know. So, before pushing the “reset” button and reboot it, we recommend you to first check these points:

Check Remote

Before instantiating the “resetting” steps, first check your remote. May be the batteries may have gone dead or the remote is not working.


Find out if the ventilation of the box is proper. If the box is placed inside a closed cabinet take it out.

Now check if the box is still showing problems.

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Do a normal restart of the Box before going for the factory reset option.

By general reset we mean, just unplug the box from main, wait for few second and reconnect again.

steps to reset sky q box

Resetting Sky Q Box

When you are unable to fix the Sky box with the basic troubleshooting, you may need to reset it to make it work again.

However, there are three resetting types which you should follow one by one until you box is back to normal working condition.

The three resetting steps are as follows:

  • Soft Resetting Sky Q Box with remote
  • Resetting Hard Drive
  • Resetting to Factory Defaults.

Let us learn how to intimate the three steps one by one. Just make sure you follow the steps one by one as mentioned below.

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Soft Reset: The Sky Q Box 

soft reset sky q box

In knowing how to reset Sky Q box, you must be able to observe certain malfunctions to avoid worsening the problem.

Hence, before going for hard reset, it is recommended to go for a “Soft Reset”.

Here are 4 easy steps to do it:

Step 1. Using the provided remote, reset Sky HD box by taking a “long press” at the “mute or standby button” of the Sky Q remote.

Step 2. After doing this, “turn off” and restart Sky HD box by removing the plug from its main switch.

Step 3. “Check” all sides of the box to see if there are any lights flickering to ensure it is switched off.

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Step 4. Wait to “reset” Sky box for about 3-5 minutes to give it enough time to recover and plug the main box again.

What’s Next.. 

Upon plugging the main power, “turn on” the box again but this time more carefully using the main switch.

Once the screen loads, wait for the “instructions to appear” first then take a short press on the Home button.

It is important to be careful in trying to soft reset Sky box because some older units may take longer than usual.

Also pressing buttons repeatedly can resort to more troublesome lags and more error messages in the long run.

Reset Hard Drive

hard drive

There may be instances wherein after a few trials of resetting all over again, a series of error messages would still appear.

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Before anything else, be reminded that if error messages occur too much, it may be recommended to reset the actual hard drive itself.

If there is a need to tinkle with the hard drive, here are the steps you can take to reset Skybox:


Step 1. Take a look at your Sky Q remote again and press the Home button.

Step 2. Wait for the next set of instructions to appear on-screen and proceed to select the “Settings” option.

Step 3. To go into the reset options, press the “0” button, followed by another “0”, and then “1”, until you reach “Select”.

Step 4. After being redirected into another dialogue box, select the “Reset” option and proceed to “Reset hard drive”.

Step 5. Once you have read the terms and regulations shown on-screen regarding the possible loss of files, press on the “Select” button to proceed.

Step 6. After choosing this option, you will see a series of instructions being flashed on your screen and once it disappears, press the “Standby” button which is located at the front area of your box.

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Make sure to turn on the device through the box and NOT using the remote.

Quick Fact 

However, doing this can result in losing all your files, pre-existing purchases, and all sorts of stored content.

But don’t worry because it’s highly encouraged to subscribe to Buy & Keep features that can help you store your files online, available through the Sky TV website.

Various Adjustable Settings

In a few minutes, you must see the screen restarting along with the other features and commands offered by the TV box.

Make sure to wait it out a little bit and once it is all finished, you can try to test the following settings to see how it’s been changed:

  • Visual cues like standby mode, automatic play, and looping
  • Hidden menus and Wi-Fi options
  • TV picture settings such as contrast, brightness, and subtitles
  • Video resolution options (HD, 1080P, etc.) and control of external wire options
  • Linkages to other application-based content like Netflix, Youtube, Spotify, XITE, and more
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Once you have seen all of these options working pretty well, you can adjust it the way you like and proceed with using your box and devices normally again.

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Sky Q Box Factory Reset

factory reset sky q box

If ever in the worst-case scenario, you still see error messages after going for the hard drive reset, the next option that you have is the factory reset.

The risky part about factory reset is that you are sure to lose all your files, content, storage, and other purchases.

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But again, this can be all avoided if you will be able to subscribe to Buy & Keep features that can restore all your content online, only available on the Sky TV website.

To undergo factory reset, here are the step-by-step procedures on how to do it:


Step 1. Take a long press on the Home button found on the Sky Q remote.

Step 2. Upon the appearance of on-screen instructions, make sure to choose “Settings”.

Step 3. Similar to the hard drive reset, select “0” then “0”, and then “1”. Once you have pressed this combination of numbers, highlight and press “Select”.

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Step 4. Instructions will show up on-screen again, and you will be given the option to select “Reset” and then “Factory Reset”.

Again, a warning will show regarding the complete loss of files, storage, and purchases. Once you have read it, press “Select” to proceed.

Step 5. Once the reboot starts, wait until it is finished then press the “Standby” button located on the front area of the box.

Make sure to NOT press the Home button of the Sky Q remote as to not create confusion for the system.

Step 6. After finishing the factory reset, you can now again test the different settings for audio-visuals, resolutions, menus, Wi-Fi options, and more to adjust it to your preferences.

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Once you have adjusted everything, you are now good to go and enjoy watching your favourite TV shows again!

reset sky q box without remote

Reset Sky Q Box without Remote

All the reset methods used above requires a Sky remote. However, sometimes your remote may malfunction or may not work properly.

In that case let us learn how to reset a Sky Q Box without remote.


  • Unplug the Sky box from mains
  • Locate the “reset” button on the back of the box.
  • Now press the “reset button” for atleast 30 seconds.
  • Check if light is flashing on the front of box
  • Press the “standby” button on the box when light is flashing.
  • Now the box will restart at its own.


Sky UK is one of the leading television and broadband services providers across the whole country of the United Kingdom.

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With TV listings from over 600 channels, there is definitely a lot of content to watch and customer inquiries to answer from day until night.

If you still cannot reset the box or the box problem is not fixed after the reset, you need to consult with support staff of the Company.

Chances may be there that the box has become unusable or may require Engineer service.

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