Virgin Media Customers’ needs change frequently. Many come across the question – how to downgrade Virgin Media package?
Downgrading is an act of reducing your usage and the amount of either your mobile, TV, or broadband package.
Downgrading usually happens when your subscription has many used services.
For instance, many channels are no longer in use in your household, and you plan to get rid of them to save some money.
To downgrade a Virgin Media Package, try doing it online, contact the Virgin Media customer care via their number or email id.
This guide covers the methods to downgrade your Virgin Media package. So, read on!
You may prefer to downgrade the services from Virgin Media for many reasons. Most of them are personal and mandatory.
Sometimes, you just have a sudden thought can I downgrade Virgin Media package? It probably occurs when you see half of your services going to waste.
Downgrading is not easy as the plans available to you might still not suit your requirements. Sometimes, you may have to haggle with customer care to get a customized package if possible.
A lucky customer may get a bumper offer with limited plans according to their need.
Let’s have a thorough look at each of the methods you can follow to change or downgrade your existing plan in Virgin Media Network:
The easiest method any consumer would love in case of changing plans or downgrading is to do it online.
Also, in the case of Virgin Media, all the plans are changeable with a simple login to your My Virgin Media Account page.
If you are thinking about how to downgrade Virgin Media package online, here are the steps to do so:
- Go to your My Virgin Media Account.
- Enter your credentials to sign in.
- Once in, click on More options on the right corner of the page.
- Choose the My Upgrades & Offers option.
- You have the details of your current plan displayed with the plans you can change to.
- Skim through them and select the plan of your choice.
Another way to contact the Virgin Media Network to solve your issues is by emailing them. You will get the email ID to contact when you browse through the options on Virgin Website help page.
Log in with your My Virgin Media Account credentials for a trouble-free experience. You can also compose mail through their website itself.
If you are having thoughts on how to downgrade Virgin Media Package online, you can also select the live chat option.
Here’s the list of steps needed to start a live chat session:
- Go to Service Change Page.
- A Live Chat option is available on your side screen in the middle.
- Choose the button.
- The first question would be to choose the help regarding broadband and TV or mobile.
- Select your option and give the necessary information to get started.
While online sounds like a great idea, some people still like to get the confirmation of a human when it comes to changing things over their Virgin Media plans.
Your option here is to talk over the phone by dialling the customer helpline of Virgin Media Network.
Call the Virgin Media hotline using the numbers:
- 150 – Works from your Virgin Media Phone only
- 0345 454 1111 – Works from any phone
Once you dial these numbers, talk to the corresponding person to understand if you can downgrade your package. Additionally, always remember to ask about the current offers in place that suit your needs.
Sometimes, you may have to haggle with customer care to get a personalized deal if possible.
Mention your needs clearly and understand the options listed by them.
- Try sharing your maximum monthly budget and the major services you need.
- Avoid accepting the first offer given. Wait for better ones.
- Don’t accept any add-ons that are useless to you.
- In the case of TV or broadband, remove the services that you don’t use.
- Ask for a discount while talking to the customer helpline number.
- Try calling again as different representatives may have different approaches.
The last resort is to play the “I wish to cancel the contract” act when they won’t budge.
You may get better offers to retain your membership. Most of these offers might be perfect for your needs.
You have many plans from Virgin Media to choose from if your needs are less. Several combo offers have a blockbuster deal in the form of TV, Broadband, and Mobile services.
Let’s look at the TV plans that are worth a pick:
- Mixit TV (small TV plan): Up to 110 channels
- Maxit TV (big TV plan): Up to 230 channels
Combo offers from Virgin Media:
1. Big Bundle
You get M50 Broadband with 70 and above TV channels, Sky On-Demand, and New Virgin TV V6 box at just £33 PM.
2. Bigger Bundle
More than 230 channels with high-speed broadband of M200 package. It includes sports and drama channels too at just £45 PM.
3. Ultimate Bundle
You get the ultimate combo of 630 Mb average speed broadband, TV, and O2 sim in this deal at just £99 PM.
You have many options wherein the bundles are further mixed with other options like Drama, Movies, Sports, etc.
Virgin Media is flexible with many options for customers under the rolling contract. You can go for this choice when you do not want to commit for more than a month to check their services.
Also, it helps when you are on the move. Most of the contracts are for 18 months.
However, the rolling contract is only for a month and if you are not satisfied, you can always walkout by giving a 30-day notice to them.
The one downside to this package is that none of the add-ons or benefits is available to you. If you plan to disconnect in between the notice period, you are liable to pay a disconnection fee.
Usually, all the steps mentioned in the guide help change your package easily. However, after all these attempts, many customers find that none of the alternative plans listed by customer care seems helpful.
For them, the best part would be to start negotiating or haggling with the Virgin Media Team.
Additionally, try giving a hint that you are ready to switch to competitors and cancel the contract if nothing fruitful happens.
This trick will alert the Virgin Media Team to present any other different offers customizable. Moreover, you will land on a package that suits your needs and budget without hassles.
Else, look at similar service providers to have a change for the better. Many competitors give likewise plans that may suit your broadband and TV needs.
But, keep in mind that if you’re in a contract, you might have to pay an early disconnection fee.
Read Next: How To Reduce Virgin Media Bill?
You can consider downgrading Virgin Media package by getting in touch with customer support over call, email, or live chat. You can also the great deals and combo packages available online.
This guide would help in answering the question of how to downgrade Virgin Media Package?
The trouble-less method would be to do it online. Log in to your My Virgin Media Account and change your preferences under the My Upgrades & Offers tab.
The other method would be to contact Virgin Media Customer care through phone, email, or live chat.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.